Job Title:Emergency Response Officer
Location: Kigeme Refugee Camp, Gasaka Sector, Nyamagabe District, Southern Rwanda
Reporting Relationship: Sr. Program Coordinator
Length of Consultancy: 3 Months (starting ASAP)
Main Objective: To coordinate and lead ARC Rwanda’s emergency response efforts in response to the influx of Congolese refugees in Kigeme Refugee Camp.
Background: Due to intense fighting around North Kivu in DRC, approximately 10-15,000 refugees were forced to flee to western Rwanda since late April. The American Refugee Committee International has worked in Rwanda since 1996. ARC’s response to this emergency includes working closely with UNHCR, MIDIMAR, INGOs and local authorities to rapidly establish a new refugee camp that has appropriate shelter and basic life-saving services such as water/sanitation, infrastructural improvements, livelihoods and Income Generation Activities and prevention and response to GBV.
Key Responsibilities:
Program Coordination and Management:
• Supervise and manage the establishment of Kigeme Refugee Camp by setting up a multi-sectoral program including but not limited to; Emergency shelters and Semi Durable shelters for refugees coming from Nkamira Transit as well as multi-sectoral • Liaise with UNHCR and MIDIMAR including other partners for the construction of Public Infrastructures such as offices, food distribution center, health post etc within the camp • Supervise and manage program staff in the camp and assist with new staff recruitment.
• Monitor the implementation of operations according to the budget of the camp programs (Shelter and Infrastructure, Community Services and GBV) • Participate in the development of new programs or expansion of existing programs. • Provide daily updates to the Senior Program coordinator and Country Director and weekly and monthly reports, as appropriate • Liaise with the Senior Program Coordinator and Admin/Finance officer for efficient utilisation of all resources as well as facilitating fieldwork. • Represent ARC International in all co-ordination and planning meetings as necessary. • As requested by the Country Director, be the security focal point for ARC, liaise with UNHCR, MIDMAR, WFP and other partners • Perform other tasks when deem necessary by the SPC or CD.
Logistics and Finance: • In conjunction with the Kigali based Financial Controller and Logistics Manager, establish logistics and financial systems to ensure that ARC’s finances and resources are managed appropriately and that ARC financial policies and procedures are followed. • Liaise with the Kigali based Finance Manager for technical advice and assistance. • Collaborate with the Finance Controller to ensure monthly financial projections and corresponding cash requests are processed in a timely manner. • Perform weekly cash counts and reconciliation • Be responsible for the security and safety of staff and assets within the area of responsibility Camp by closely coordinating with the Security and Staff Safety Manager. • Liaise closely with Kigali based Logistics team to ensure that adequate logistics support for Kigeme based team is provided. Ensure that requests for programmatic supplies, equipment, medical equipment, drugs, vehicles, fuel etc are submitted and procured in a timely matter
Qualifications: • At minimum 5 years of experience working in emergency settings preferably in East/Central Africa. • Experience starting up operations in emergency settings, preferably in Africa • Strong French language skills required • Ability to represent ARC and coordinate efforts with UN agencies, INGOs and government authorities. Experience working with UNHCR preferred. • Demonstrated experience in construction, shelter, WASH and protection programming and familiarity with SPHERE standards. • Experience in conducting rapid assessments and drafting proposals and concepts strongly desired • Experience managing a large team in a fast paced environment • Experience maintaining financial systems and managing reporting, as required by funders • Demonstrated ability to develop and maintain logistics and procurement systems
How to apply:
Please apply on line at www.arcrelief.org
Closing date: 31 Jul 2012
Wednesday, 11 July 2012
Consultant-Child Protection Specialist Job Vacancy at UNICEF Burundi
Job Title:Consultant-Child Protection Specialist to support the child protection system in Burundi
Type of contract: SSA Consultancy fees: To be determined by HR Duty Station: Bujumbura, Burundi Proposed level: L3 Duration: 11 months Start date: August 2012 Supervisor: Chief of Child Protection
CONTEXT AND JUSTIFICATION: UNICEF’s Child Protection Strategy was adopted by the Executive Board in June 2008. One of the key pillars of the Strategy is strengthening Child Protection (CP) systems and enhancing social change as the key pillars and results areas of child protection work. In response to the Global Strategy, BCO decided to conduct a thorough Child Protection System Mapping and Assessment. Further to that process a Children and Family Department has been established in 2011 and the National Child Protection Policy drafted. On the way to strengthen the Child Protection system in the country, UNICEF has accepted to deploy a Child Protection Specialist within the Ministry of National Solidarity, Human Rights and Gender for a period of 11 months.
MAJOR DUTIES AND RESPONSIBILITIES Support the Family and Development Department within the Ministry of National Solidarity, Human Rights and Gender to lead the process of strengthening the national child protection system by prioritizing programmatic interventions in Bujumbura and the other provinces across Burundi. This will include:
• Support the development of training materials for the social workers of the Ministry of National Solidarity, Human Rights and Gender and provide on-going technical support for the capacity building of national and sub-national level social workers, especially on Best Interest Determination processes and case management for children at risk of exploitation, abuse and violence;
• Support the setup of an inter-agency child protection information management system within the Child and Family Department; • Support the process of establishment of the Child Helpline in Burundi, including the realization of a feasibility study by the end of 2012. • Provide technical support to the Child and Family Department to address cases and issues referred to the task force on Violence Against Children; • Provide technical support to the Child and Family Department on the implementation of the National Strategy on the prevention of the phenomenon of children in street situation and of the Minimum Standards on children in institutions or deprived of family care; • Contribute to the development of monitoring and evaluation indicators of projects jointly implemented with the Ministry’s partners in child protection sector • Provide technical, programmatic and administrative support to the Department of Children and Family in Bujumbura to develop, implement and evaluate annual work plans related to the above mentioned areas. • Coordinate with the Child Protection Section the support provided by UNICEF to the Ministry of National Solidarity, Human Rights and Gender • Evaluate and provide regular reports to the Chief of Child Protection on utilization of funds and supplies provided to the Child and Family Department.
Undertake any other tasks as requested by the Chief of the Child Protection and/or by Senior Management. REQUIRED QUALIFICATIONS
Education: Advanced University Degree in Social Sciences, preferably social work or child welfare, or other related fields. Work experience: at least 5 years of professional work experience in child protection for child protection system establishment field or in related areas. Knowledge of the latest developments in child protection and social welfare fields. Experience in the establishment of an inter-agency child protection information management system and/or a child helpline is an asset. Proven ability to conceptualize, develop, plan and manage programmes and to impart knowledge and teach skills. Good analytical, negotiating, communication and advocacy skills; capacity to conceptualize and analyse complex problems. Capacity to mobilise, partners around priority issues. Demonstrated ability to work in a multi-cultural environment and establish effective working relationships both within and outside the organization. Fluency in oral and written French and English is essential.
How to apply:
Submission requirement: • Motivation letter • CV • P11 Submissions must be sent by 25 July 2012 to Jeanne d'Arc Kantengwa, Human Resource Officer, UNICEF, Email: Jakantengwa@unicef.org - copie to: nadine Kaze, email:nkaze@unicef.org and to Lucia Soleti email: lsoleti@unicef.org
Type of contract: SSA Consultancy fees: To be determined by HR Duty Station: Bujumbura, Burundi Proposed level: L3 Duration: 11 months Start date: August 2012 Supervisor: Chief of Child Protection
CONTEXT AND JUSTIFICATION: UNICEF’s Child Protection Strategy was adopted by the Executive Board in June 2008. One of the key pillars of the Strategy is strengthening Child Protection (CP) systems and enhancing social change as the key pillars and results areas of child protection work. In response to the Global Strategy, BCO decided to conduct a thorough Child Protection System Mapping and Assessment. Further to that process a Children and Family Department has been established in 2011 and the National Child Protection Policy drafted. On the way to strengthen the Child Protection system in the country, UNICEF has accepted to deploy a Child Protection Specialist within the Ministry of National Solidarity, Human Rights and Gender for a period of 11 months.
MAJOR DUTIES AND RESPONSIBILITIES Support the Family and Development Department within the Ministry of National Solidarity, Human Rights and Gender to lead the process of strengthening the national child protection system by prioritizing programmatic interventions in Bujumbura and the other provinces across Burundi. This will include:
• Support the development of training materials for the social workers of the Ministry of National Solidarity, Human Rights and Gender and provide on-going technical support for the capacity building of national and sub-national level social workers, especially on Best Interest Determination processes and case management for children at risk of exploitation, abuse and violence;
• Support the setup of an inter-agency child protection information management system within the Child and Family Department; • Support the process of establishment of the Child Helpline in Burundi, including the realization of a feasibility study by the end of 2012. • Provide technical support to the Child and Family Department to address cases and issues referred to the task force on Violence Against Children; • Provide technical support to the Child and Family Department on the implementation of the National Strategy on the prevention of the phenomenon of children in street situation and of the Minimum Standards on children in institutions or deprived of family care; • Contribute to the development of monitoring and evaluation indicators of projects jointly implemented with the Ministry’s partners in child protection sector • Provide technical, programmatic and administrative support to the Department of Children and Family in Bujumbura to develop, implement and evaluate annual work plans related to the above mentioned areas. • Coordinate with the Child Protection Section the support provided by UNICEF to the Ministry of National Solidarity, Human Rights and Gender • Evaluate and provide regular reports to the Chief of Child Protection on utilization of funds and supplies provided to the Child and Family Department.
Undertake any other tasks as requested by the Chief of the Child Protection and/or by Senior Management. REQUIRED QUALIFICATIONS
Education: Advanced University Degree in Social Sciences, preferably social work or child welfare, or other related fields. Work experience: at least 5 years of professional work experience in child protection for child protection system establishment field or in related areas. Knowledge of the latest developments in child protection and social welfare fields. Experience in the establishment of an inter-agency child protection information management system and/or a child helpline is an asset. Proven ability to conceptualize, develop, plan and manage programmes and to impart knowledge and teach skills. Good analytical, negotiating, communication and advocacy skills; capacity to conceptualize and analyse complex problems. Capacity to mobilise, partners around priority issues. Demonstrated ability to work in a multi-cultural environment and establish effective working relationships both within and outside the organization. Fluency in oral and written French and English is essential.
How to apply:
Submission requirement: • Motivation letter • CV • P11 Submissions must be sent by 25 July 2012 to Jeanne d'Arc Kantengwa, Human Resource Officer, UNICEF, Email: Jakantengwa@unicef.org - copie to: nadine Kaze, email:nkaze@unicef.org and to Lucia Soleti email: lsoleti@unicef.org
Local Delivery Manager for EEMEA Central Job Vacancy at Orange Telecom Egypt
Job Title:Local Delivery Manager for EEMEA Central
Cairo,Egypt:City Star Tower 3
Egypt
ref : 528962
posted : 15 Mar 2012
apply before : 02 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Local Delivery Manager for EEMEA Central Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Local Delivery Manager for EEMEA Central Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Formateur (f/h) Tunisia - Tunis - Orange Tunisie
Responsable ingénierie de la formation (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur IN et Data Charging (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur service manager (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur Radio sénior Tunisia - Tunis - Orange Tunisie
first previous page17/18 next last
Local Delivery Manager for EEMEA Central
Cairo,Egypt:City Star Tower 3
Egypt
ref : 528962
posted : 15 Mar 2012
apply before : 02 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Skills / Qualifications:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English is a must
Fluent in both spoken and written French is a must
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Star Tower 3
Egypt
ref : 528962
posted : 15 Mar 2012
apply before : 02 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Local Delivery Manager for EEMEA Central Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Local Delivery Manager for EEMEA Central Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Formateur (f/h) Tunisia - Tunis - Orange Tunisie
Responsable ingénierie de la formation (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur IN et Data Charging (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur service manager (f/h) Tunisia - Tunis - Orange Tunisie
Ingénieur Radio sénior Tunisia - Tunis - Orange Tunisie
first previous page17/18 next last
Local Delivery Manager for EEMEA Central
Cairo,Egypt:City Star Tower 3
Egypt
ref : 528962
posted : 15 Mar 2012
apply before : 02 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Skills / Qualifications:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English is a must
Fluent in both spoken and written French is a must
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
LVMH Dedicated L1 Support Specialist / Engineer Job Vacancy at Orange Egypt
Job Title:LVMH Dedicated L1 Support Specialist / Engineer
Cairo,Egypt:City Star Tower 3
Egypt
ref : 529361
posted : 26 Jun 2012
apply before : 24 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Proactively detecting all incidents on IT Services and platforms (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc..)
Independantly resolving at least 70% of all IT Incident.
Engaging expert teams (L2, L3 , Engineeering) when necessary or when needed
Ensuring on time resolution, by escalating to the appropriated experts and management when necessary or when needed
about you
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
LVMH Dedicated L1 Support Specialist / Engineer
Cairo,Egypt:City Star Tower 3
Egypt
ref : 529361
posted : 26 Jun 2012
apply before : 24 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Proactively detecting all incidents on IT Services and platforms (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc..)
Independantly resolving at least 70% of all IT Incident.
Engaging expert teams (L2, L3 , Engineeering) when necessary or when needed
Ensuring on time resolution, by escalating to the appropriated experts and management when necessary or when needed
about you
Fluency in both English & French is a MUST
Excellent interpersonal & communication skills
Ability to understand customer infrastructure & Services offered by Orange
Excellent customer handling skills & focus
Ability to work under pressure and to deal with multiple tasks
Educational background:
B.Sc in Electrical Engineering (Communication section) or Computer science
Experience or knowledge with the following platforms is a plus
UNIX - Sun Solaris 5, 6 and above
Windows server 2000, 2003
Good understanding of the Internet Protocol Suite (TCP/IP)
Messaging services such as (Lotus Notes, Microsoft Exchange, SMTP relays)
Web and application technologies
Security solutions: Reverse & Forward Proxy, Managed Firewall, Managed anti-virus, strong authentication
DNS knowledge: understand the global mechanism
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Star Tower 3
Egypt
ref : 529361
posted : 26 Jun 2012
apply before : 24 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Proactively detecting all incidents on IT Services and platforms (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc..)
Independantly resolving at least 70% of all IT Incident.
Engaging expert teams (L2, L3 , Engineeering) when necessary or when needed
Ensuring on time resolution, by escalating to the appropriated experts and management when necessary or when needed
about you
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
LVMH Dedicated L1 Support Specialist / Engineer
Cairo,Egypt:City Star Tower 3
Egypt
ref : 529361
posted : 26 Jun 2012
apply before : 24 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Proactively detecting all incidents on IT Services and platforms (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc..)
Independantly resolving at least 70% of all IT Incident.
Engaging expert teams (L2, L3 , Engineeering) when necessary or when needed
Ensuring on time resolution, by escalating to the appropriated experts and management when necessary or when needed
about you
Fluency in both English & French is a MUST
Excellent interpersonal & communication skills
Ability to understand customer infrastructure & Services offered by Orange
Excellent customer handling skills & focus
Ability to work under pressure and to deal with multiple tasks
Educational background:
B.Sc in Electrical Engineering (Communication section) or Computer science
Experience or knowledge with the following platforms is a plus
UNIX - Sun Solaris 5, 6 and above
Windows server 2000, 2003
Good understanding of the Internet Protocol Suite (TCP/IP)
Messaging services such as (Lotus Notes, Microsoft Exchange, SMTP relays)
Web and application technologies
Security solutions: Reverse & Forward Proxy, Managed Firewall, Managed anti-virus, strong authentication
DNS knowledge: understand the global mechanism
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Technical Support Engineer Job Vacancy at Orange Egypt
Job Title:Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529440
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Ø Perform and own technical management escalations in line with company procedure and case excellence policy.
Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative
about you
Skills / Qualifications:
Ø Excellent customer service skills
Ø Interpersonal and communication skills.
Ø Time management.
Ø Ability to work under pressure and deal with multiple tasks.
Ø Problem solving skills.
Ø Language skills French and english
Educational background:
Ø Bachelor of Science in Communications/Computer Engineering
Ø Cisco certificate (CCNA). (+)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529440
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Ø Perform and own technical management escalations in line with company procedure and case excellence policy.
Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative
about you
Skills / Qualifications:
Ø Excellent customer service skills
Ø Interpersonal and communication skills.
Ø Time management.
Ø Ability to work under pressure and deal with multiple tasks.
Ø Problem solving skills.
Ø Language skills French and english
Educational background:
Ø Bachelor of Science in Communications/Computer Engineering
Ø Cisco certificate (CCNA). (+)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Customer Technical Support Engineer Job Vacancy at Orange Telecom Egypt
JOb Title:Customer Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
Customer Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
perform and own technical management escalations in line with company procedure and case excellence policy.
obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk representative
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
Customer Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
perform and own technical management escalations in line with company procedure and case excellence policy.
obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk representative
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Customer Tech Sprt Expert Job Vacancy at Orange Mauritius
Job Title:Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Application Hosting Admin Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Account associate Morocco - Casablanca - Orange
LVMH Dedicated L1 Support Specialist / Engineer Egypt - Cairo,Egypt:City Star Tower 3 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
Customer Technical Support Engineer Egypt - Cairo,Egypt:City Stars Tower 4 - Orange Business Services
first previous page2/18 next last
Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Customer Tech Sprt Expert Job Vacancy at Orange Telecom Mauritius
Job Title:Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Customer Tech Sprt Expert Job Vacancy at Orange Mauritius
Job Title:Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529745
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529745
posted : 02 Jul 2012
apply before : 30 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
about you
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Business Acceleration Solution Consultant Job Vacancy at Orange Telecom Egypt
Job Title:Business Acceleration Solution Consultant
Cairo,Egypt:City Stars Tower 2
Egypt
ref : 530009
posted : 03 Jul 2012
apply before : 31 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
Job Purpose:
Deliver billable consulting on Business Acceleration and Enterprise Application Management (EAM) technologies worldwide. Billable activities covers the consulting lifecycle including Presales support, PoC, Assessment, Design, Implemenation and post implemenation support.
Key Tasks and Responsibilities:
Work with worldwide UCC consultants to fully satisfy all customer contracted obligation for EAM products
Be the expert in the technology, point of focal for many business based technology offering and delivery to customers
Help and deliver presales tasks when needed
Produce Low Level Design when needed
Spread the technical knowledge and ""know-how"" to others within the organization or/and within customer community.
Deliver support to EAM pre- and post sales activities including SRF validations, design support, demo, prototypes…
Deliver installation and configuration support to the Lead consultants in EAM deployments, in alignment with GTS and FS
Deliver customer change management services for EAM customers, in alignment with the VPO and CSE organizations
Deliver application performance reporting in alignment with the lead consultants
Deliver operational and expertise support to the lead consultants and CS&O support functions, provide a level 4 support for fault issues
Deliver release management services for EAM deployments in alignment
Build and maintain high technical expertise in EAM technologies including Packeteer, Juniper, Riverbed, Ipanema, Cisco WAAS, NetQoS.
Build the required capabilities to offer these services to EAM customers on a global basis including time-zone and language availability
Build agility and speed in acquisition of new EAM technologies to support EAM business growth. This includes supporting pilots, proof of concepts, prototype, demos etc.
Could be asked to provide solution presentation to either customers, other consultants or vendors.
May be required to verify network designs, and validate and implement network configuration changes.
Possibility to own network laboratory activities, design and run test cases for network devices.
May lead a small team in some activities if/when required
hand-over to operations newly deployed services.
about you
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Experience in bid closure activities
Experience in customer support
Experience Enterprise organization IT processes and requirements
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
Egypt
ref : 530009
posted : 03 Jul 2012
apply before : 31 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
Job Purpose:
Deliver billable consulting on Business Acceleration and Enterprise Application Management (EAM) technologies worldwide. Billable activities covers the consulting lifecycle including Presales support, PoC, Assessment, Design, Implemenation and post implemenation support.
Key Tasks and Responsibilities:
Work with worldwide UCC consultants to fully satisfy all customer contracted obligation for EAM products
Be the expert in the technology, point of focal for many business based technology offering and delivery to customers
Help and deliver presales tasks when needed
Produce Low Level Design when needed
Spread the technical knowledge and ""know-how"" to others within the organization or/and within customer community.
Deliver support to EAM pre- and post sales activities including SRF validations, design support, demo, prototypes…
Deliver installation and configuration support to the Lead consultants in EAM deployments, in alignment with GTS and FS
Deliver customer change management services for EAM customers, in alignment with the VPO and CSE organizations
Deliver application performance reporting in alignment with the lead consultants
Deliver operational and expertise support to the lead consultants and CS&O support functions, provide a level 4 support for fault issues
Deliver release management services for EAM deployments in alignment
Build and maintain high technical expertise in EAM technologies including Packeteer, Juniper, Riverbed, Ipanema, Cisco WAAS, NetQoS.
Build the required capabilities to offer these services to EAM customers on a global basis including time-zone and language availability
Build agility and speed in acquisition of new EAM technologies to support EAM business growth. This includes supporting pilots, proof of concepts, prototype, demos etc.
Could be asked to provide solution presentation to either customers, other consultants or vendors.
May be required to verify network designs, and validate and implement network configuration changes.
Possibility to own network laboratory activities, design and run test cases for network devices.
May lead a small team in some activities if/when required
hand-over to operations newly deployed services.
about you
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Experience in bid closure activities
Experience in customer support
Experience Enterprise organization IT processes and requirements
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Client Svcs & Spt Specialist Job Vacancy at Orange Telecom Mauritius
Job Title:Client Svcs & Spt Specialist
Rose Hill,Mauritius: Moka Road
Mauritius
ef : 529675
posted : 05 Jul 2012
apply before : 03 Oct 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage monthly invoicing to customers
Manage change requests from commercial services or RSC (Responsible Service Client)
Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
Manage customer services termination requests
Manage customer requests (minor/standard)
Manage review of SLAs eg : GTC with customer
Manage invoicing of minor or standard change requests
Act as customer and RSC liaison for L2 technical teams on patch management
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Assistant(e) / Gestionnaire RH (f/h) Central African Republic - Bangui - Orange
Client Svcs & Spt Specialist Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Client Svcs & Spt Specialist Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Business Acceleration Solution Consultant Egypt - Cairo,Egypt:City Stars Tower 2 - Orange Business Services
Business Acceleration Solution Consultant Egypt - Cairo,Egypt:City Stars Tower 2 - Orange Business Services
Customer Tech Sprt Expert ITSO Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Customer Tech Sprt Expert ITSO Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
first previous page1/18 next last
Client Svcs & Spt Specialist
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529675
posted : 05 Jul 2012
apply before : 03 Oct 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage monthly invoicing to customers
Manage change requests from commercial services or RSC (Responsible Service Client)
Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
Manage customer services termination requests
Manage customer requests (minor/standard)
Manage review of SLAs eg : GTC with customer
Manage invoicing of minor or standard change requests
Act as customer and RSC liaison for L2 technical teams on patch management activities
Work closely with the IT CSM, RSC and other level 2 teams located in France, Mauritius
about you
Should have at least 3-4 years of experience on IT solution delivery, project management or client management
Good understanding of Firewall (security policies, rules , configurations,)
Good understanding of Hosting services (knowledge of applications servers, web servers and application protocols)
Good understanding of Network environment (TCP/IP, protocols, routing , packet filtering ,etc)
Working knowledge on Unix/Linux OS and windows administrations and configurations.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Car Allowance
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ef : 529675
posted : 05 Jul 2012
apply before : 03 Oct 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage monthly invoicing to customers
Manage change requests from commercial services or RSC (Responsible Service Client)
Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
Manage customer services termination requests
Manage customer requests (minor/standard)
Manage review of SLAs eg : GTC with customer
Manage invoicing of minor or standard change requests
Act as customer and RSC liaison for L2 technical teams on patch management
Orange Jobs
Français
legal matters
Orange Jobs
news
job offers
iPhone/android app
orange.com
working for Orange
employer of choice
people charter
job categories
innovation and R&D
marketing
networks
business services
information systems
sales and customer care
cross functions
students and graduates
Orange Graduate Programme
events agenda
student partnerships
login
countries
job categories
contract
120 job(s) found
new search
Africa all
Assistant(e) / Gestionnaire RH (f/h) Central African Republic - Bangui - Orange
Client Svcs & Spt Specialist Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Client Svcs & Spt Specialist Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Business Acceleration Solution Consultant Egypt - Cairo,Egypt:City Stars Tower 2 - Orange Business Services
Business Acceleration Solution Consultant Egypt - Cairo,Egypt:City Stars Tower 2 - Orange Business Services
Customer Tech Sprt Expert ITSO Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
Customer Tech Sprt Expert ITSO Mauritius - Rose Hill,Mauritius: Moka Road - Orange Business Services
first previous page1/18 next last
Client Svcs & Spt Specialist
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529675
posted : 05 Jul 2012
apply before : 03 Oct 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage monthly invoicing to customers
Manage change requests from commercial services or RSC (Responsible Service Client)
Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
Manage customer services termination requests
Manage customer requests (minor/standard)
Manage review of SLAs eg : GTC with customer
Manage invoicing of minor or standard change requests
Act as customer and RSC liaison for L2 technical teams on patch management activities
Work closely with the IT CSM, RSC and other level 2 teams located in France, Mauritius
about you
Should have at least 3-4 years of experience on IT solution delivery, project management or client management
Good understanding of Firewall (security policies, rules , configurations,)
Good understanding of Hosting services (knowledge of applications servers, web servers and application protocols)
Good understanding of Network environment (TCP/IP, protocols, routing , packet filtering ,etc)
Working knowledge on Unix/Linux OS and windows administrations and configurations.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Car Allowance
Meal Allowance
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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