Job Title:Security Technical Management Engineer
Cairo,Egypt:City Stars Tower 2
ref : 528967
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide management and administration of SMA.
Implement new released & refresh programs.
Provide high level L2 Support on security services to Orange customers (L2 support for incident management and pro-active monitoring).
Administrate the security services components (Managed Firewall, Managed Anti Virus, Managed Employee Access upgrades, housekeeping activities)
Participate to technical management on-call out of business hours.
Maintain customer satisfaction & contribute to Service SLA achievements
Provide high value added service:
o risk assessment.
o security policy review.
o root cause analysis
about you
Skills / Qualifications:
Excellent understanding of layer 2,3,4 in ISO OSI Model.
A proven record of hands-on experience in managing network & security.
A proven record of hands-on experience in administrating security solutions (Firewalls, Proxies, Anitivirus, URL Filters, Intrusion Sensors).
Excellent understanding of the UNIX SUN Solaris, Linux Red Hat.
Excellent understanding of IT & networking fundamentals.
Good understanding of general IT applications (messaging, hosting, etc...)
Good understanding of ITIL incident & change management processes.
Certification in security concenpts is a plus (CISSP, CISM, CEH, etc ..).
Certification in security products is a plus (CCSE, BCCPP, SCSA, etc..).
English fluency is a must.
French fluency is an asset.
Educational background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses (Time management, etc ...) is a plus.
Professional Experience:
At least 2 years of professional experience in security support team.
At least 3 years of IT/Network security experience.
At least 5 years of total professional experience.
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Wednesday, 23 May 2012
Security Change & Problem Manager Job Vacancy at Orange Telecom Egypt
Job Title:Security Change & Problem Manager
Cairo,Egypt:City Stars Tower 2
ref : 528965
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Own security change & problem management processes within security LoB, and be ultimately the accountable person for change & problem management process performance, achieving KPI objectives, reports delivery & tools functionality and availability.
Chair the security CAB meeting (Change Advisory Board), eCAB (emergency CAB) as well as problem management meeting; plan, manage and collect the updates required for the meetings, and ensure the proper stakeholders are invited and sending the required updates
Represent security LoB in all other CAB & problem meetings if security is required to attend or be represented.
Represent security LoB for all change (MSCT, CCS, ECM, RFC, etc …) & problem (UR Web, ASKIM, RFC, etc …) management tools projects and transversal activities.
Represent Security LoB in process owners community meetings & projects.
Manage and lead security LoB specific standard (non-CAB) change processes and tools: CCS-SGW, CCS-SA, CCS-ECM, MSCT.
Ensure proactive as much as reactive problem management is performed and sustained on regular basis.
Ensure change (PIR,PCRs, SIPs, etc ...) & problem management reports & lessons learnt are initiated, created and updated as well as its actions are implemented and completed.
Ensure change & problem Management reports are collected, consolidated and delivered periodically to LoB with the proper level of data integrity.
Accountable for ensuring change & problem management process are applied and its best practices are implemented by security operation engineers, including running random and regular audits on changes and reporting to team managers the quality of changes handling.
Maintain security change & problem management processes and working instructions documents, ensure it is properly written and regularly updated.
Contribute in audits and certification renewals (ISO20000, SAS-70, Customer audits) when change & problem management processes is required to be audited and/or presented.
about you
Skills / Qualifications:
In depth understanding of service management based on ITIL V3.
5 years of experience in planning, managing and standard, non-standard & complex changes & problems based on ITL V3 change & problem management processes.
In depth understanding of service management based on ISO20000.
In depth understanding of risk assessment techniques and impact analysis.
5 years of experience in ST & SO processes especially change & problem management.
2 years at least contribution in change & problem management CAB/meetings as a member.
3 years of experience in managing security products & technologies including CheckPoint & Juniper firewalls, Fortinet UTMs. Bluecoat proxies, Juniper IDPs, Radware/BigIP L7 switches, TrendMicro & Bluecoat Antivirus, Cisco Ironport & Symantec/Computer Associates URL filters.
A good understanding of IT solutions in messaging, infrastructure and application management lines of business.
Excellent leadership and interpersonal skills.
Excellent verbal & written communication and negotiation skills.
A self-starter able take initiatives but also able to work in a team
Educational background:
Computer, Comm., or Electronics B. Eng, B.Sc. or B.A/MIS degree.
Must be ITIL V3 Foundation certified.
Preferably ITIL V3 Intermediate Service Operation and/or Service Transition certified.
Preferably lean management, project management or six sigma certified.
CISSP preferable.
Professional Experience:
5 years of experience in security products & solutions in ITIL environment.
2 years of experience as a member at least in the change advisory board and/or problem management meeting.
English is mandatory, French is preferred.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
ref : 528965
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Own security change & problem management processes within security LoB, and be ultimately the accountable person for change & problem management process performance, achieving KPI objectives, reports delivery & tools functionality and availability.
Chair the security CAB meeting (Change Advisory Board), eCAB (emergency CAB) as well as problem management meeting; plan, manage and collect the updates required for the meetings, and ensure the proper stakeholders are invited and sending the required updates
Represent security LoB in all other CAB & problem meetings if security is required to attend or be represented.
Represent security LoB for all change (MSCT, CCS, ECM, RFC, etc …) & problem (UR Web, ASKIM, RFC, etc …) management tools projects and transversal activities.
Represent Security LoB in process owners community meetings & projects.
Manage and lead security LoB specific standard (non-CAB) change processes and tools: CCS-SGW, CCS-SA, CCS-ECM, MSCT.
Ensure proactive as much as reactive problem management is performed and sustained on regular basis.
Ensure change (PIR,PCRs, SIPs, etc ...) & problem management reports & lessons learnt are initiated, created and updated as well as its actions are implemented and completed.
Ensure change & problem Management reports are collected, consolidated and delivered periodically to LoB with the proper level of data integrity.
Accountable for ensuring change & problem management process are applied and its best practices are implemented by security operation engineers, including running random and regular audits on changes and reporting to team managers the quality of changes handling.
Maintain security change & problem management processes and working instructions documents, ensure it is properly written and regularly updated.
Contribute in audits and certification renewals (ISO20000, SAS-70, Customer audits) when change & problem management processes is required to be audited and/or presented.
about you
Skills / Qualifications:
In depth understanding of service management based on ITIL V3.
5 years of experience in planning, managing and standard, non-standard & complex changes & problems based on ITL V3 change & problem management processes.
In depth understanding of service management based on ISO20000.
In depth understanding of risk assessment techniques and impact analysis.
5 years of experience in ST & SO processes especially change & problem management.
2 years at least contribution in change & problem management CAB/meetings as a member.
3 years of experience in managing security products & technologies including CheckPoint & Juniper firewalls, Fortinet UTMs. Bluecoat proxies, Juniper IDPs, Radware/BigIP L7 switches, TrendMicro & Bluecoat Antivirus, Cisco Ironport & Symantec/Computer Associates URL filters.
A good understanding of IT solutions in messaging, infrastructure and application management lines of business.
Excellent leadership and interpersonal skills.
Excellent verbal & written communication and negotiation skills.
A self-starter able take initiatives but also able to work in a team
Educational background:
Computer, Comm., or Electronics B. Eng, B.Sc. or B.A/MIS degree.
Must be ITIL V3 Foundation certified.
Preferably ITIL V3 Intermediate Service Operation and/or Service Transition certified.
Preferably lean management, project management or six sigma certified.
CISSP preferable.
Professional Experience:
5 years of experience in security products & solutions in ITIL environment.
2 years of experience as a member at least in the change advisory board and/or problem management meeting.
English is mandatory, French is preferred.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Orange Telecom Job Vacancy-Backup & Storage Senior Engineer in Egypt
Job Title:Backup & Storage Senior Engineer
Cairo,Egypt:City Stars Tower 2
ref : 528873
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Contribute in managing queues by; monitoring, validating, scheduling & assigning tasks (incidents, changes, problems, releases, calls & reports).
Act as a consultant for customers and be ready to provide professional services whether remotely or on customer site on demand basis.
Act as technical escalation point for major/complex outages & changes as well as provide technical advices to team members & customers during crisis and major/complex changes/outages.
Perform release management including software and hardware upgrades, updates, patches and migrations.
Contribute in service operation processes management including contribution in improving, updating and if necessary creating processes and working instructions, attending & if necessary chairing incident, change, release, or problem management meetings including updating relevant dashboards, preparing required data/documents for it and follow-up on action (RCAs, SIPs, PIRs, Case Review Report, etc …) when valid .
Provide leadership and coaching to other team members as well as provide technical training including preparing the required material, arrange for premises and aids and delivering the sessions to the team members and other internal organizations as required by the business.
Assist the on shifts by tracking and resolving service delivery issues, acting as the technical gateway between the customer and sales
Audit assigned ITIL process on a regular basis, ensure relevant tasks are performed according to Orange BS processes and provide audit reports.
Act as infra backup & storage operation engineer (Please see ""infrastructure backup & storage operation engineer"" job description) as needed.
about you
Skills / Qualifications:
Excellent understanding of backup & storage technologies (file servers, backup servers, NAS/SAN, operating systems and modular storage servers).
Excellent understanding of IT & networking fundamentals.
Excellent communication, facilitation and customer facing skills.
Very good understanding of IT infrastructure products (NetApp Filer, Networker, EMC Bays; Clarion, DMX, VMAX, Celerra, Centerra, Hitashi Bays and Brocade switches).
Very good understanding of project management.
Very good technical reports writing skills.
Good understanding of ITIL service support processes.
One relevant certification from ITIL, PMP, PRINCE2, Green Belt, ITI Diploma.
Certification in relevant products are highly recommended.
Educational background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (Process Management, time management, negotiation/communication skills...) are recommended.
Professional Experience:
At least 8 years of professional experience.
At least 6 years of IT/Network support technical experience.
At least 1 year of Project and/or Process management experience.
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
ref : 528873
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Contribute in managing queues by; monitoring, validating, scheduling & assigning tasks (incidents, changes, problems, releases, calls & reports).
Act as a consultant for customers and be ready to provide professional services whether remotely or on customer site on demand basis.
Act as technical escalation point for major/complex outages & changes as well as provide technical advices to team members & customers during crisis and major/complex changes/outages.
Perform release management including software and hardware upgrades, updates, patches and migrations.
Contribute in service operation processes management including contribution in improving, updating and if necessary creating processes and working instructions, attending & if necessary chairing incident, change, release, or problem management meetings including updating relevant dashboards, preparing required data/documents for it and follow-up on action (RCAs, SIPs, PIRs, Case Review Report, etc …) when valid .
Provide leadership and coaching to other team members as well as provide technical training including preparing the required material, arrange for premises and aids and delivering the sessions to the team members and other internal organizations as required by the business.
Assist the on shifts by tracking and resolving service delivery issues, acting as the technical gateway between the customer and sales
Audit assigned ITIL process on a regular basis, ensure relevant tasks are performed according to Orange BS processes and provide audit reports.
Act as infra backup & storage operation engineer (Please see ""infrastructure backup & storage operation engineer"" job description) as needed.
about you
Skills / Qualifications:
Excellent understanding of backup & storage technologies (file servers, backup servers, NAS/SAN, operating systems and modular storage servers).
Excellent understanding of IT & networking fundamentals.
Excellent communication, facilitation and customer facing skills.
Very good understanding of IT infrastructure products (NetApp Filer, Networker, EMC Bays; Clarion, DMX, VMAX, Celerra, Centerra, Hitashi Bays and Brocade switches).
Very good understanding of project management.
Very good technical reports writing skills.
Good understanding of ITIL service support processes.
One relevant certification from ITIL, PMP, PRINCE2, Green Belt, ITI Diploma.
Certification in relevant products are highly recommended.
Educational background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (Process Management, time management, negotiation/communication skills...) are recommended.
Professional Experience:
At least 8 years of professional experience.
At least 6 years of IT/Network support technical experience.
At least 1 year of Project and/or Process management experience.
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Telephony Incident Management Expert Job Vacancy at Orange Telecom Egypt
Job Title:Telephony Incident Management Expert - VOC CTS2
Cairo,Egypt:City Stars Tower 2
ref : 529444
posted : 15 May 2012
apply before : 13 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
troubleshoot, identify and resolve call center and access number faults.
troubleshoot value added services (Voice Mail, Attendant console , etc...)
document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.
liaise with higher level support for incident escalation and resolution.
to keep management informed of any major customer or network faults.
liaise with other internal teams to resolve faults affecting voice service.
activate escalation procedure with vendors when needed.
perform change management activities. (implement customer simple and complex changes ).
perform release management activities. (implement new release and upgrades)
act as escalation point for voice implement teams.
to undertake any other reasonable task as assigned by the management team.
about you
Engineering degree in telecommunications.
2-3 years technical experience in Cisco IP telephony & Voice over IP.
experience in operation & crisis management.
strong voice experience (Cisco) product suites.
good knowledge in Voice protocols (SS7, H323, MGCP, SIP, H248, etc...).
good knowledge in network, LAN/WAN protocols.
excellent problem solving skills.
ability to work under pressure.
ability to work in a multitask environment, dealing with multiple tasks.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
ref : 529444
posted : 15 May 2012
apply before : 13 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
troubleshoot, identify and resolve call center and access number faults.
troubleshoot value added services (Voice Mail, Attendant console , etc...)
document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.
liaise with higher level support for incident escalation and resolution.
to keep management informed of any major customer or network faults.
liaise with other internal teams to resolve faults affecting voice service.
activate escalation procedure with vendors when needed.
perform change management activities. (implement customer simple and complex changes ).
perform release management activities. (implement new release and upgrades)
act as escalation point for voice implement teams.
to undertake any other reasonable task as assigned by the management team.
about you
Engineering degree in telecommunications.
2-3 years technical experience in Cisco IP telephony & Voice over IP.
experience in operation & crisis management.
strong voice experience (Cisco) product suites.
good knowledge in Voice protocols (SS7, H323, MGCP, SIP, H248, etc...).
good knowledge in network, LAN/WAN protocols.
excellent problem solving skills.
ability to work under pressure.
ability to work in a multitask environment, dealing with multiple tasks.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Designated Configuration, Provisionning and Testing Service Job Vacancy at Orange Telecom Egypt
Job Title:Designated Configuration, Provisionning and Testing Service
Cairo,Egypt:City Star Tower 3
ref : 529041
posted : 16 May 2012
apply before : 14 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
accountable for the on-time and error-free implementation of designated VPN.
meet or exceed the targets set by the management with regards to:
customer Satisfaction.
change Management efficiency.
quality of 1st time change implementation.
provide support to Project Managers on VPN change Management requests and new implementations on case-by-case basis.
generate configuration files.
specify with the customer and internal requestor the acceptance testing procedures for complex VPN implementations and changes .
perform router and switch configuration, activation and acceptance testing.
manage the End-to-End testing with the Customers and Order Management entities.
properly document the configuration of the implementation and change management into the configuration management database tools.
educate requestors on CM & RM procedures. I.e. expected lead times etc.
escalate issues to respective team leader.
meet goals and objectives set by local management and by process owners.
responsible of implementing standard and customer specific configurations based on each site topology and requirements.
perform other similar or related tasks as required by the job.
about you
Knowledge of the following:
WAN Technology : Frame Relay, ATM , DSL ,ISDN
Solid knowledge of MPLS , MP-BGP, Routing and LAN Switching
Basic and Sound Knowledge of VoIP
Solid knowledge of Routing protocols : OSPF, EIGRP, BGP, RIPV2
Strong oral and written communication skills.
Excellent prioritization skills and ability to multi-task.
Excellent time management.
Patient and understanding nature.
Sense of urgency.
Professional in a work environment.
High level of customer service skills.
Meticulous attention to details
Ability to deal with difficult people.
Flexible.
Strong problem solving skills.
High level of personal commitment.
Team player.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Star Tower 3
ref : 529041
posted : 16 May 2012
apply before : 14 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
accountable for the on-time and error-free implementation of designated VPN.
meet or exceed the targets set by the management with regards to:
customer Satisfaction.
change Management efficiency.
quality of 1st time change implementation.
provide support to Project Managers on VPN change Management requests and new implementations on case-by-case basis.
generate configuration files.
specify with the customer and internal requestor the acceptance testing procedures for complex VPN implementations and changes .
perform router and switch configuration, activation and acceptance testing.
manage the End-to-End testing with the Customers and Order Management entities.
properly document the configuration of the implementation and change management into the configuration management database tools.
educate requestors on CM & RM procedures. I.e. expected lead times etc.
escalate issues to respective team leader.
meet goals and objectives set by local management and by process owners.
responsible of implementing standard and customer specific configurations based on each site topology and requirements.
perform other similar or related tasks as required by the job.
about you
Knowledge of the following:
WAN Technology : Frame Relay, ATM , DSL ,ISDN
Solid knowledge of MPLS , MP-BGP, Routing and LAN Switching
Basic and Sound Knowledge of VoIP
Solid knowledge of Routing protocols : OSPF, EIGRP, BGP, RIPV2
Strong oral and written communication skills.
Excellent prioritization skills and ability to multi-task.
Excellent time management.
Patient and understanding nature.
Sense of urgency.
Professional in a work environment.
High level of customer service skills.
Meticulous attention to details
Ability to deal with difficult people.
Flexible.
Strong problem solving skills.
High level of personal commitment.
Team player.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Solution Consultant Job Vacancy at Orange Telecom Egypt
Job Title:Solution Consultant - LAN/IP Telephony
Cairo,Egypt:City Stars Tower 2
ref : 529239
posted : 17 May 2012
apply before : 15 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
As our Solution Consultant you will be responsible for the following:
working both independently and in partnership with our consultants in other locations
engaging in performing or assisting in the following activities:
ownership or support on creation of deliverables (assessment, design, implementation)
remote support to customers in non managed environments
on site or remote migration for networks in complex environments
Network connectivity readiness assessment for multi site LAN / IPT / VoIP deployment
customer data processing and analysis (e.g.: Call Detail Records)
advanced technical interface providing support to customers
acting as the chief technical architect and translating customer requirements into an effective solution based on our range of products and services
owning technical solutions from concept to subsequent implementation
maintaining a high degree of technical knowledge of all our products and services
applying knowledge to design commercially and technically viable solutions
about you
BSc in Telecommunication or equivalent.
Thorough knowledge of TCP/IP, Frame Relay, ATM, IPVPN, Remote Access and LAN protocols
Very good understanding of SIP protocol is a must to have
Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
Experience working with and designing Cisco Unified CallManager, Unified Contact Center Express
Experience working with and designing, Cisco Unity, CallManager Express and / or Unity Express is an asset
Experience in troubleshooting complex IPT infrastructures
Cisco certifications (minimum CCNP/CCVP level) or equivalent experience
Fluent in both spoken and written English, other language is a plus
Excellent communication and interpersonal skills
Excellent Team Player
Excellent organizational and planning skills
Detail oriented
Time management skills
Independent self starter
“Can Do”, customer-focused attitude
min. 3 years experience in a similar position
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
ref : 529239
posted : 17 May 2012
apply before : 15 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
As our Solution Consultant you will be responsible for the following:
working both independently and in partnership with our consultants in other locations
engaging in performing or assisting in the following activities:
ownership or support on creation of deliverables (assessment, design, implementation)
remote support to customers in non managed environments
on site or remote migration for networks in complex environments
Network connectivity readiness assessment for multi site LAN / IPT / VoIP deployment
customer data processing and analysis (e.g.: Call Detail Records)
advanced technical interface providing support to customers
acting as the chief technical architect and translating customer requirements into an effective solution based on our range of products and services
owning technical solutions from concept to subsequent implementation
maintaining a high degree of technical knowledge of all our products and services
applying knowledge to design commercially and technically viable solutions
about you
BSc in Telecommunication or equivalent.
Thorough knowledge of TCP/IP, Frame Relay, ATM, IPVPN, Remote Access and LAN protocols
Very good understanding of SIP protocol is a must to have
Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
Experience working with and designing Cisco Unified CallManager, Unified Contact Center Express
Experience working with and designing, Cisco Unity, CallManager Express and / or Unity Express is an asset
Experience in troubleshooting complex IPT infrastructures
Cisco certifications (minimum CCNP/CCVP level) or equivalent experience
Fluent in both spoken and written English, other language is a plus
Excellent communication and interpersonal skills
Excellent Team Player
Excellent organizational and planning skills
Detail oriented
Time management skills
Independent self starter
“Can Do”, customer-focused attitude
min. 3 years experience in a similar position
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Technical Support Engineer Job Vacancy at Orange Telecom Egypt
Job Title:Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529568
posted : 17 May 2012
apply before : 15 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529568
posted : 17 May 2012
apply before : 15 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Problem Management Specialist Job Vacancy at Orange Telecom Egypt
Job Title:BEW Problem Management Specialist
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529339
posted : 21 May 2012
apply before : 19 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Troubleshooting different types of remote access problems while accessing the VPN (GPRS [EDGE, 3G]; DSL; WIFI and private internet access)
Leading the team achieve highest customer satisfaction rating
Supporting global mobile users accessing their VPNs through GPRS, WIFI, ADSL and dialup connections.
Controlling, operating and supervising the authentication process, the IPSEC establishment and the synchronization and validation of the RSA secureIDs
Preparing technical reports as required.
Provide a professional first and second technical point of contact for the customer
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential.
Assistance in technical implementation
Creativity, flexibility, and openness to alternative technical and commercial approaches
about you
Ability to undertake tasks alone, or as part of a team
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
A logical approach and problem-solving talents.
Organizing and co-coordinating capabilities
Problem solving skills.
Proficient in English.
A logical approach and problem-solving talents.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529339
posted : 21 May 2012
apply before : 19 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Troubleshooting different types of remote access problems while accessing the VPN (GPRS [EDGE, 3G]; DSL; WIFI and private internet access)
Leading the team achieve highest customer satisfaction rating
Supporting global mobile users accessing their VPNs through GPRS, WIFI, ADSL and dialup connections.
Controlling, operating and supervising the authentication process, the IPSEC establishment and the synchronization and validation of the RSA secureIDs
Preparing technical reports as required.
Provide a professional first and second technical point of contact for the customer
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential.
Assistance in technical implementation
Creativity, flexibility, and openness to alternative technical and commercial approaches
about you
Ability to undertake tasks alone, or as part of a team
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
A logical approach and problem-solving talents.
Organizing and co-coordinating capabilities
Problem solving skills.
Proficient in English.
A logical approach and problem-solving talents.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Technical Support Engineer Job Vacancy at Orange Telecom Egypt
Job Title:Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
ref : 528107
posted : 22 May 2012
apply before : 20 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
ref : 528107
posted : 22 May 2012
apply before : 20 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Order Delivery Manager Job Vacancy at Orange Telecom Egypt
Job Title:Order Delivery Manager
ref : 529450
posted : 22 May 2012
apply before : 19 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
responsible for the end to end RFC management
accountable for managing all functions in the Service Transition chain, from the customer sign off of the RFQ until close of the RFC
ensure that the Service Transition processes are fully applied and no deviation is observed unless authorized
accountable for the successful delivery on time and right first time
remains responsible for customer communication when no STM is assigned
about you
Must have:
2 to 7 years experience in delivery management of services towards multinational corporations.
enhanced customer facing skills / customer service orientation
communications management (Customer / Internal entities)
virtual team management (Different profiles and stakeholder)
time and Project management (Schedule setup, planning skills, project management skills,)
issue / Risk and Escalation management ability
solid understanding of Orange Business Services solutions
good understanding of relevant Orange Business Services processes and systems
ability to support Regional / Country languages
Nice to have:
project Management certification
understanding of corporate governance within matrix organizations
proactive and a decision taker
knowledge of Service delivery tools
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
ref : 529450
posted : 22 May 2012
apply before : 19 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
responsible for the end to end RFC management
accountable for managing all functions in the Service Transition chain, from the customer sign off of the RFQ until close of the RFC
ensure that the Service Transition processes are fully applied and no deviation is observed unless authorized
accountable for the successful delivery on time and right first time
remains responsible for customer communication when no STM is assigned
about you
Must have:
2 to 7 years experience in delivery management of services towards multinational corporations.
enhanced customer facing skills / customer service orientation
communications management (Customer / Internal entities)
virtual team management (Different profiles and stakeholder)
time and Project management (Schedule setup, planning skills, project management skills,)
issue / Risk and Escalation management ability
solid understanding of Orange Business Services solutions
good understanding of relevant Orange Business Services processes and systems
ability to support Regional / Country languages
Nice to have:
project Management certification
understanding of corporate governance within matrix organizations
proactive and a decision taker
knowledge of Service delivery tools
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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