Job Title:Manager: Voice Services
South Africa , Innovation Centre
Job Mission
To provide strategic input and operational leadership to the team responsible for operational planning, implementation, support and maintenance of products and services of Voice & Telephony (e.g. overall Prepaid, SCP/TSP/IN/IVR/EIR, brokering, transacting, voucher systems, IN-based services and products) in line with business requirements and budgetary priorities within Service Operations
KPA Duties
Operational Excellence • Responsible for ensuring the ongoing operation and availability of all Voice & Telephony systems and platforms to meet business requirements • Develop the framework for the operational management of Voice & Telephony products and services including fault management, configuration management, performance management and change management • Drive project brief, budget and accountability and responsibility breakdown for Voice & Telephony products and services • Drive the implementation of service operations strategies • Accountable for the management of Voice & Telephony service second line support • Provide guidance and direction for Voice & Telephony first line support to enable efficient operation of the Voice & Telephony NOC and appropriate fault handling and escalation procedures and practice • Lead development and/or use of tools to optimise system management through automation • Accountable for the ongoing stability and availability of Voice & Telephony, systems and platforms • Ensure support documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals • Ensure performance of Voice & Telephony deliverables is monitored, investigated for performance and functionality issues, and future designs optimised around root causes identified • Ensure compliance of all service operations with all regulatory, commercial and business requirements (e.g. Security and integrity of banking systems, assurance of revenue within defined parameters, system security requirements e.g. Password change etc) • Ensure agreed service levels are met and exceeded with regard to internal and external customer expectations • Ensure Voice & Telephony expansions, upgrades and software implementation are carried out to schedule and agreed quality standards • Ensure all new Voice & Telephony systems introduction and replacement of existing systems are carried out to schedule and agreed quality standards • Ensure vendor interaction is managed appropriately through RfP review, verification of BoM and ensuring acceptance testing • Manage the support agreements and supplier support interfaces for Voice & Telephony products and service systems Communication and co-ordination: • Support the development and maintenance of sound interworking between service operations and other Service Delivery departments and Network Operations • Interface with other areas of the MTN business for effective customer support reporting on business KPIs as appropriate • Interface effectively with vendor interfaces for Voice & Telephony products and services systems • Ensure rapid response and appropriate support for high value customers and efficient and effective support is provided for all customers • Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources Financial Management • Forecast, plan and develop Voice & Telephony budgets in line with MTN SA financial requirements • Manage Voice & Telephony expenditures in line with agreed budgets • Support in oversight and approval of Voice & Telephony supplier support agreements • Identify and eliminate non-contributory expenditures Task Complexity: Maintain Best-of-class delivery levels through positive change, adaptation & continuous improvement. Deep understanding of technology & Business direction. Cross-functional capabilities. Strategist, Generalist as well as specialist. Management of diverse technologies and projects. Manage & drive the ongoing evolution of new technologies and the strategic changes involved. Supervisory Complexity: Large, divergent team making up 3 departments (BSA/VMS/SMS). 20 Engineers. Responsible for supplier teams both on & off site. Responsible for foreign MTN teams and operations from time to time. Allocation of sufficient resources (financial, personnel, time, technology support) Leadership Complexity: Teams > 20 people Projects > R200 million per annum Large budget > R50 million Opex per annum Managerial complexity: Senior Management Functions as position reports directly to the GM Stand-in at GM level
Requirements
A degree/Higher National Diploma in light current engineering, telecommunications or a related field. Management Diploma
At least ten years experience in a telecoms or IT environment. At least three years experience in leading or managing technical task teams.
Knowledge: A highly experienced technologist and Strategist with operational, planning and problem solving abilities. Lateral thinking and overall systems-interconnectivity knowledge a must. Experience and comprehension of telecommunications, VAS, Applications and IT networks and techniques, TMN (Telecommunication Management Networks) philosophy and industry practice is advantageous. Process engineering and project management skills required. Good knowledge of Industry direction and trends. Technical Competencies: • Good knowledge of GSM fundamentals, GSM core network elements (MSC, HLR/AUC/EIR, STP), GPRS, EDGE, HSDPA, WIG, SIM, IVR, IN, LBS, MMS, SMS, SDP • Good knowledge of 3G technologies, 3G solutions of existing suppliers, integration of network systems • Detailed IP knowledge (Routing, switching, VLANS and SNMP) • Detailed understanding of Erlang, C, C++, Java (Core java SDK and J2EE (servlets, JSP, JSF, Web services, JMS etc)), PERL, • Good system administration skills on Unix and Windows 2000/3 and Oracle RDBMS skills • Detailed understanding of PHP, Oracle SQL and PL/SQL, Unix shell scripting and XML • Good understanding of Office support tools (e.g. Word, Excel, Outlook & MS Project) Skills / physical competencies: Statistics Presentation, People, communication and negotiation skills Excellent PC and computing skills. Oracle, Cisco, GSM, IP, 3G,VAS, Applications, Behavioral qualities: Patient but forceful when required. Confidence. Structured and organized approach. Self-discipline. Responsible. Team player. Innovator. Leadership. Excellent communications. Diplomacy.
Reference No:IRC70538
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: GSM, WCDMA, IT, VAS, LRA, IP/TX, Cisco, Project Management, General Management, Engineering Management. Innovation Management, Technology Management.
Applications close 2012-04-10
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Monday, 9 April 2012
Senior Store Supervisor Job Vacancy at MTN South Africa
Job Title:Senior Store Supervisor
South Africa , Bloemfontein
Job Mission
· To drive the implementation of the Branded Retail Channel Regional Sales and Service strategy within POS Owned Shops, maximising MTN’s growth, profitability and market share in alignment with overall business strategy. · To manage the delivery of the POS Shops sales and service action plans and the implementation of controls and standards for optimum performance and alignment strategy, via the management of two Owned Stores Supervisors (OSS) · To ensure that frameworks and strategies are in place for effective management of Owned Stores
KPA Duties
Input into Operational Planning · Define and manage the implementation of the Owned Stores, within MTN policies, standards and framework. · Provide input into the long-term plan (3 - 5 years) for the MTN Own Shops in the region · Research and consider best practice, local conditions, trends, as well as competitor activity · Contribute towards continuous improvement and innovation at process and procedure level · Input into identifying ways to fine tune systems and methods of service and product delivery in line with changing work practices · Recommend ways to exploit new opportunities to grow the business further · Provide input into reviewing organisational activities that impact on Owned Stores and assisting in recommending corrective actions if necessary. Internal processes · Drive implementation of MTN policies, processes and systems at POS level, ensuring compliance with the set operational framework and monitor the execution thereof, making recommendations for corrective actions where necessary · Identify and facilitate improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels · Ensure that systems and controls are in place for optimal stock management and accurate forecasting at the shops assigned · Ensure effective methods and standards are in place for delivery of customer experience as defined by MTN SA · Identify, resolve or escalate business risks accordingly · Alert stakeholders to potential regional opportunities and risks relating to MTN SA Own Store Supervision and Sales Growth · Coordinate and manage the activities of Owned Store Supervisor’s in the assigned area region to ensure effective and efficient delivery of the Branded Retail Channel · Channels Regional strategy, action plans and required customer experience · Drive and ensure execution of initiatives and activities consecrated in the own shops regional action plan in the allocated regional area, adopting corrective action where applicable · Ensure and facilitate implementation of promotional plans and materials as defined by MTN SA · Manage and maintain account plans and targets for the assigned POSs · Pursue opportunities to increase sales in the shops within the regional area scope · Determine and drive implementation of the best methods to reach sales, revenue and churn targets as defined for the assigned regional area, following strategic, channel and regional guidelines · Ensure that assigned stores' management understand objectives and targets and are able to achieve required service levels · Permanently monitor the marketplace and proactively liaise with Regional Manager to adapt plans when relevant · Conduct and assist in the relevant analysis of market knowledge, trends and competitive information, escalating information to the business as required · Provide input into forecasting of devices / P&S needs for the area and liaise with relevant areas to ensure availability · Manage obsolescence in the POSs in the assigned area, ensuring sell through of product and stock · Liaise with Regional Managers or other relevant areas to ensure effective POS materials availability · Identify training needs and liaise with Regional Managers, Sales Operations Team Leads, Customer Representatives or other relevant areas to ensure sales teams are trained and skilled to engage with customers and provision of effective sales and service argumentation and tools. · Propose innovative promotions for the assigned shops to ensure fulfilment of channel regional objectives · Resolve issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries, monitoring / resolving / escalating channel conflicts that arise. Budget Management and Cost Control · Provide input into the forecasting, planning, development and review of the budget for the assigned points of sale ensuring that it provides MTN with return on investment · Communicate, monitor and control the annual budgets for the assigned points of sale, assisting to ensure optimal budget management and attainment of targets and reporting as necessary · Control the financial planning and performance of the assigned shops, including forecasting, planning and managing cost of sales, to ensure compliance with budget · Ensure effective cash management and efficient use of financial resources · Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios · Identify opportunities to generate additional revenue and minimise costs · Report on achievement of monthly targets Customer Satisfaction · Establish and build relationships with all relevant stakeholders · Align service delivery to changing market segments · Understand customer needs and develop and fine-tune systems accordingly · Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures · Put contingency plans in place to prevent delays and enhance the customer experience · Adopt a proactive approach to prevent problems from arising in the future · Initiate change to continually improve all aspects of service delivery · Drive continuous improvement as an important element of service delivery · Deliver measurable results Reporting · Report on results for the assigned area (activity, budget compliance and customer/ stakeholders feedback) to the Regional Manager · Ensure ongoing communication to critical stakeholders
Requirements
· Diploma / relevant tertiary education (Sales and Marketing related)
· At least 2-3 years of experience in the telecoms industry in a commercial environment · At least 1-2 years of leadership experience in similar positions, in fast-moving industries · Sales / customer service experience · Some supervisory / management experience would be preferable
Knowledge: · A broad understanding of the MTN business · An good understanding of sales and customer service processes · An understanding of basic finance terminology and processes (e.g. budget, expenditure, investment, loan, cash-flow, working capital, · Forecasting, variance analysis, cost) · Knowledge of current and relevant legislation and regulations · In-depth knowledge of the following MTN products and services Skills / physical competencies: · Planning skills – plan, prioritise, resource allocation and deliver on time · Technical / professional excellence · Relationship building · Analytical skills – weighing up the pro’s and con’s; making sense of information · Ability to control and direct to maximise performance of others and arrange logistics · Delegation skills – allocation of tasks and coaching · Feedback skills · Computer literate · Problem solving skills · Budgeting and cost control skills · People management skills – managing and monitoring performance · Conflict management skills · Communication skills · Stress management skills · Time management skills (specifically the ability to prioritise) · Leadership skills · Ability to meet deadlines
Reference No:IRC66841
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.) · Flexible working hours · Pressurized deadline driven environment · Work directly with customers Preference will be given to EE Candidates, in accordance with the EE Plan.
Applications close 2012-04-17
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Bloemfontein
Job Mission
· To drive the implementation of the Branded Retail Channel Regional Sales and Service strategy within POS Owned Shops, maximising MTN’s growth, profitability and market share in alignment with overall business strategy. · To manage the delivery of the POS Shops sales and service action plans and the implementation of controls and standards for optimum performance and alignment strategy, via the management of two Owned Stores Supervisors (OSS) · To ensure that frameworks and strategies are in place for effective management of Owned Stores
KPA Duties
Input into Operational Planning · Define and manage the implementation of the Owned Stores, within MTN policies, standards and framework. · Provide input into the long-term plan (3 - 5 years) for the MTN Own Shops in the region · Research and consider best practice, local conditions, trends, as well as competitor activity · Contribute towards continuous improvement and innovation at process and procedure level · Input into identifying ways to fine tune systems and methods of service and product delivery in line with changing work practices · Recommend ways to exploit new opportunities to grow the business further · Provide input into reviewing organisational activities that impact on Owned Stores and assisting in recommending corrective actions if necessary. Internal processes · Drive implementation of MTN policies, processes and systems at POS level, ensuring compliance with the set operational framework and monitor the execution thereof, making recommendations for corrective actions where necessary · Identify and facilitate improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels · Ensure that systems and controls are in place for optimal stock management and accurate forecasting at the shops assigned · Ensure effective methods and standards are in place for delivery of customer experience as defined by MTN SA · Identify, resolve or escalate business risks accordingly · Alert stakeholders to potential regional opportunities and risks relating to MTN SA Own Store Supervision and Sales Growth · Coordinate and manage the activities of Owned Store Supervisor’s in the assigned area region to ensure effective and efficient delivery of the Branded Retail Channel · Channels Regional strategy, action plans and required customer experience · Drive and ensure execution of initiatives and activities consecrated in the own shops regional action plan in the allocated regional area, adopting corrective action where applicable · Ensure and facilitate implementation of promotional plans and materials as defined by MTN SA · Manage and maintain account plans and targets for the assigned POSs · Pursue opportunities to increase sales in the shops within the regional area scope · Determine and drive implementation of the best methods to reach sales, revenue and churn targets as defined for the assigned regional area, following strategic, channel and regional guidelines · Ensure that assigned stores' management understand objectives and targets and are able to achieve required service levels · Permanently monitor the marketplace and proactively liaise with Regional Manager to adapt plans when relevant · Conduct and assist in the relevant analysis of market knowledge, trends and competitive information, escalating information to the business as required · Provide input into forecasting of devices / P&S needs for the area and liaise with relevant areas to ensure availability · Manage obsolescence in the POSs in the assigned area, ensuring sell through of product and stock · Liaise with Regional Managers or other relevant areas to ensure effective POS materials availability · Identify training needs and liaise with Regional Managers, Sales Operations Team Leads, Customer Representatives or other relevant areas to ensure sales teams are trained and skilled to engage with customers and provision of effective sales and service argumentation and tools. · Propose innovative promotions for the assigned shops to ensure fulfilment of channel regional objectives · Resolve issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries, monitoring / resolving / escalating channel conflicts that arise. Budget Management and Cost Control · Provide input into the forecasting, planning, development and review of the budget for the assigned points of sale ensuring that it provides MTN with return on investment · Communicate, monitor and control the annual budgets for the assigned points of sale, assisting to ensure optimal budget management and attainment of targets and reporting as necessary · Control the financial planning and performance of the assigned shops, including forecasting, planning and managing cost of sales, to ensure compliance with budget · Ensure effective cash management and efficient use of financial resources · Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios · Identify opportunities to generate additional revenue and minimise costs · Report on achievement of monthly targets Customer Satisfaction · Establish and build relationships with all relevant stakeholders · Align service delivery to changing market segments · Understand customer needs and develop and fine-tune systems accordingly · Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures · Put contingency plans in place to prevent delays and enhance the customer experience · Adopt a proactive approach to prevent problems from arising in the future · Initiate change to continually improve all aspects of service delivery · Drive continuous improvement as an important element of service delivery · Deliver measurable results Reporting · Report on results for the assigned area (activity, budget compliance and customer/ stakeholders feedback) to the Regional Manager · Ensure ongoing communication to critical stakeholders
Requirements
· Diploma / relevant tertiary education (Sales and Marketing related)
· At least 2-3 years of experience in the telecoms industry in a commercial environment · At least 1-2 years of leadership experience in similar positions, in fast-moving industries · Sales / customer service experience · Some supervisory / management experience would be preferable
Knowledge: · A broad understanding of the MTN business · An good understanding of sales and customer service processes · An understanding of basic finance terminology and processes (e.g. budget, expenditure, investment, loan, cash-flow, working capital, · Forecasting, variance analysis, cost) · Knowledge of current and relevant legislation and regulations · In-depth knowledge of the following MTN products and services Skills / physical competencies: · Planning skills – plan, prioritise, resource allocation and deliver on time · Technical / professional excellence · Relationship building · Analytical skills – weighing up the pro’s and con’s; making sense of information · Ability to control and direct to maximise performance of others and arrange logistics · Delegation skills – allocation of tasks and coaching · Feedback skills · Computer literate · Problem solving skills · Budgeting and cost control skills · People management skills – managing and monitoring performance · Conflict management skills · Communication skills · Stress management skills · Time management skills (specifically the ability to prioritise) · Leadership skills · Ability to meet deadlines
Reference No:IRC66841
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.) · Flexible working hours · Pressurized deadline driven environment · Work directly with customers Preference will be given to EE Candidates, in accordance with the EE Plan.
Applications close 2012-04-17
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Support Engineer Job Opportunity at MTN South Africa
Support Engineer
South Africa , Constantia Park
Job Mission
•To ensure the effective delivery of technical services to clients related to post-sales and installations support. •To effectively assist clients with technical issues and queries and resolve calls escalated from Client Support Technicians.
KPA Duties
Operational effectiveness •Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems. •Provide post-sales support and maintenance of client networks, onsite if necessary. •Provide effective network support to client network, maintaining uptime. •Provide proactive notification of all core network failures and maintenance. •Take action to prevent the reoccurrence of problems. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. Customer relations •Update client on all outstanding calls on a regular basis. •Keep client continually informed on the progress and status of faults. •Understand customer business and technology needs and input into the development / fine-tuning of systems accordingly •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s •Consider the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results •Attend Service Level Review meetings with clients if required. •Adopt a proactive approach to prevent problems from arising in the future. General •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Identify and prepare relevant information and data for internal reporting (to the business) and external reporting (to the client) •Establish and maintain quality standards that will enhance the customer experience and cost efficiency •Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine tuning systems and processes in line with changing work practices. •Ensure continued personal (technical) development.
Requirements
•Matric and/or Equivalent is a MUST •CCNA and CCNP or Equivalent •Juniper JNCIA configurations
•At least 4 years in an ISP environment, IT operations, including experience in an ISP environment with SLAs
Knowledge: •A broad understanding of the MTN business •IP routing, WANs and LAN/Campus Switched fabric •Understanding of IT technology and services •An understand of the principles of effective customer services processes Skills / physical competencies: •Networking skills •Communication skills •Diplomacy and resilience •Basic Network Design •Technical / professional excellence •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Ability to control and direct to maximise performance of others and arrange lgistics •Problem solving skills •Conflict management skills •Communication skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Accountability •Initiative •Ability to cope under pressure •Team player as well as ability to work independently •Team orientation – strengthening teams •Relationship builder – strong people-focus •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations • Strong detail focus - attention to detail and accuracy • Operate with integrity (high ethics) • Methodical and systematic • Independent-minded
Reference No:IRC67547
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions: (shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
Applications close 2012-04-19
To Apply
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Constantia Park
Job Mission
•To ensure the effective delivery of technical services to clients related to post-sales and installations support. •To effectively assist clients with technical issues and queries and resolve calls escalated from Client Support Technicians.
KPA Duties
Operational effectiveness •Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems. •Provide post-sales support and maintenance of client networks, onsite if necessary. •Provide effective network support to client network, maintaining uptime. •Provide proactive notification of all core network failures and maintenance. •Take action to prevent the reoccurrence of problems. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. Customer relations •Update client on all outstanding calls on a regular basis. •Keep client continually informed on the progress and status of faults. •Understand customer business and technology needs and input into the development / fine-tuning of systems accordingly •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s •Consider the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results •Attend Service Level Review meetings with clients if required. •Adopt a proactive approach to prevent problems from arising in the future. General •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Identify and prepare relevant information and data for internal reporting (to the business) and external reporting (to the client) •Establish and maintain quality standards that will enhance the customer experience and cost efficiency •Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine tuning systems and processes in line with changing work practices. •Ensure continued personal (technical) development.
Requirements
•Matric and/or Equivalent is a MUST •CCNA and CCNP or Equivalent •Juniper JNCIA configurations
•At least 4 years in an ISP environment, IT operations, including experience in an ISP environment with SLAs
Knowledge: •A broad understanding of the MTN business •IP routing, WANs and LAN/Campus Switched fabric •Understanding of IT technology and services •An understand of the principles of effective customer services processes Skills / physical competencies: •Networking skills •Communication skills •Diplomacy and resilience •Basic Network Design •Technical / professional excellence •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Ability to control and direct to maximise performance of others and arrange lgistics •Problem solving skills •Conflict management skills •Communication skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Accountability •Initiative •Ability to cope under pressure •Team player as well as ability to work independently •Team orientation – strengthening teams •Relationship builder – strong people-focus •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations • Strong detail focus - attention to detail and accuracy • Operate with integrity (high ethics) • Methodical and systematic • Independent-minded
Reference No:IRC67547
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions: (shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
Applications close 2012-04-19
To Apply
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Support Engineer Job Vacancy at MTN Constantia Park
Job Title:Support Engineer
South Africa , Constantia Park
Job Mission
•To ensure the effective delivery of technical services to clients related to post-sales and installations support. •To effectively assist clients with technical issues and queries and resolve calls escalated from Client Support Technicians.
KPA Duties
Operational effectiveness
•Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems. •Provide post-sales support and maintenance of client networks, onsite if necessary. •Provide effective network support to client network, maintaining uptime. •Provide proactive notification of all core network failures and maintenance. •Take action to prevent the reoccurrence of problems. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. Customer relations •Update client on all outstanding calls on a regular basis. •Keep client continually informed on the progress and status of faults. •Understand customer business and technology needs and input into the development / fine-tuning of systems accordingly •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s
•Consider the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results •Attend Service Level Review meetings with clients if required. •Adopt a proactive approach to prevent problems from arising in the future. General •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Identify and prepare relevant information and data for internal reporting (to the business) and external reporting (to the client) •Establish and maintain quality standards that will enhance the customer experience and cost efficiency •Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine tuning systems and processes in line with changing work practices. •Ensure continued personal (technical) development.
Requirements
•Matric and/or Equivalent is a MUST
•CCNA and CCNP or Equivalent
•Juniper JNCIA configurations
•At least 4 years in an ISP environment, IT operations, including experience in an ISP environment with SLAs
Knowledge:
•A broad understanding of the MTN business
•IP routing, WANs and LAN/Campus Switched fabric
•Understanding of IT technology and services
•An understand of the principles of effective customer services processes Skills / physical competencies: •Networking skills •Communication skills •Diplomacy and resilience •Basic Network Design •Technical / professional excellence •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Ability to control and direct to maximise performance of others and arrange lgistics •Problem solving skills •Conflict management skills •Communication skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Accountability •Initiative •Ability to cope under pressure •Team player as well as ability to work independently •Team orientation – strengthening teams •Relationship builder – strong people-focus •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity
•Flexible and adaptable – changing opinions / behaviour in the light of changing situations • Strong detail focus - attention to detail and accuracy • Operate with integrity (high ethics) • Methodical and systematic • Independent-minded
Reference No:IRC67547
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions: (shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
Applications close 2012-04-19
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Constantia Park
Job Mission
•To ensure the effective delivery of technical services to clients related to post-sales and installations support. •To effectively assist clients with technical issues and queries and resolve calls escalated from Client Support Technicians.
KPA Duties
Operational effectiveness
•Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems. •Provide post-sales support and maintenance of client networks, onsite if necessary. •Provide effective network support to client network, maintaining uptime. •Provide proactive notification of all core network failures and maintenance. •Take action to prevent the reoccurrence of problems. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. Customer relations •Update client on all outstanding calls on a regular basis. •Keep client continually informed on the progress and status of faults. •Understand customer business and technology needs and input into the development / fine-tuning of systems accordingly •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s
•Consider the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results •Attend Service Level Review meetings with clients if required. •Adopt a proactive approach to prevent problems from arising in the future. General •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Identify and prepare relevant information and data for internal reporting (to the business) and external reporting (to the client) •Establish and maintain quality standards that will enhance the customer experience and cost efficiency •Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine tuning systems and processes in line with changing work practices. •Ensure continued personal (technical) development.
Requirements
•Matric and/or Equivalent is a MUST
•CCNA and CCNP or Equivalent
•Juniper JNCIA configurations
•At least 4 years in an ISP environment, IT operations, including experience in an ISP environment with SLAs
Knowledge:
•A broad understanding of the MTN business
•IP routing, WANs and LAN/Campus Switched fabric
•Understanding of IT technology and services
•An understand of the principles of effective customer services processes Skills / physical competencies: •Networking skills •Communication skills •Diplomacy and resilience •Basic Network Design •Technical / professional excellence •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Ability to control and direct to maximise performance of others and arrange lgistics •Problem solving skills •Conflict management skills •Communication skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Accountability •Initiative •Ability to cope under pressure •Team player as well as ability to work independently •Team orientation – strengthening teams •Relationship builder – strong people-focus •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity
•Flexible and adaptable – changing opinions / behaviour in the light of changing situations • Strong detail focus - attention to detail and accuracy • Operate with integrity (high ethics) • Methodical and systematic • Independent-minded
Reference No:IRC67547
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions: (shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
Applications close 2012-04-19
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Senior Engineer: Service Operations Job Vacancy at MTN South Africa
Job Title:Senior Engineer: Service Operations
South Africa , Innovation Centre
Job Mission
Support & Maintain all Service Operations (SO) Systems. To detail planning requirements, Implement Integrate & Upgrade existing & new SO systems into the 2G & 3G network. Ensure network efficiency by means of ongoing optimisation & change when required. Ensure that SO Support is an integral part of Network Operations. He must be fully aware of administration procedures for both company and technical issues and adhere to them. He must Supervise staff and projects assigned to by manager and stand in for his manager when required.
KPA Duties
1. To Perform the support and Maintenance function on various SO systems and Applications (Both 2G & 3G). 2. To support the SO systems to achieve the Company set Key Performance Indicators (KPI – 99.999% Availability). 3. Assist systems planning to implement changes in all new & existing SO systems. 4. Maintenance, implementation & Acceptance testing of all upgrades and new systems & Applications in the SO. 5. Work with and direct Vendors in supporting and implement changes in the systems. 6. Provide second line support to customer services and the service management centre (SMC) on SO Systems. 7. Document system configuration and changes in system configuration. 8. Treat all systems as mission-critical 9. Travel to site for support duties, testing, new installations and upgrades. 10. Assist with the Overseeing of Staff and their performance (KPA’s) 11. Assist with the overseeing of all projects assigned by manager 12. Ensure all area day-to-day tasks are being completed to the required level 13. Assist with annual budgetary procedure 14. Ensure the maintaining of all SLA’s 15. Document all areas of responsibility & Maintain 16. Communicate all faults & planned work through the correct channels 17. Keep manager informed of progress of any projects on going and problems that may arise 18. Administer the roll out of all software package 19. Find ways to more efficiently utilize the existing network. Supervisory / Leadership / Managerial Complexity: • Oversee all Departmental Projects to completion. Must also be sensitive to all service affecting issues & decisions • Senior Engineers must be proficient in the ability to oversee Staff & escalate problems where necessary • Senior Engineers must be proficient in the ability to manage their day-to-day tasks/projects & inform management in urgent scenarios when additional resources are required to ensure deadlines are met. • Senior Engineers must be proficient in the ability to manage their time accordingly Role Complexity: • The SO Senior engineer will work closely with the SO team, and take directives from the relevant SO line manager. • Influences other departments or areas within SO Operations & planning from a Engineering view point • Senior Engineers will fill the role of there direct manager during his/her absence • Must Be competent in compiling all management level reports at the highest possible level
Requirements
National Diploma Electrical Engineering / B.Tech / B.Eng / BSC (Engineering/IT)
At least 5 years experience in a 2G/3G GSM/Telecoms environment & Computer Systems. At Least 2 years leadership/supervisory experience. Experience in Solaris/Linux & IP networking. Experience working on SO type platforms, Services & Applications (e.g. Mobile Banking, Voicemail, SMS, IBS, EMM, VTU, Postillion, WAP, WIG, IVR, IM, IN, LBS, PTT, SDP & MMS). Experience on Portal Environment & Content Management Systems. Scripting Skills.
Knowledge: A Highly Specialized technologist who has mathematical, statistical & problem solving abilities. Lateral thinking & excellent systems knowledge a pre-requisite. Excellent experience & comprehension of SO services and the implementations and uses there of. Process engineering and project management skills are required. A great understanding of SO/IP Applications & systems a must. Skills / physical competencies: 1. PC Skills 2. Excellent Problem Solving 3. Team Orientated 4. Solution Driven 5. See responsibilities through to resolution & completion 6. MTN/GSM Vocabulary & Industry Knowledge 7. Stress Management 8. Time Management 9. Adaptability 10. Relationship Management 11. Excellent understanding of SO/IP Applications & systems a must. Behavioural qualities: Resilient, Flexible, Motivated, Self Driven, Self Managed, Think out of the box, Work well under pressure, Decision Maker, Excellent problem solving Skills.
Reference No:IRC70998
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: Sun Solaris/Unix, Erlang, Java, Linux, Vendor Platform Specific Training, SQL, Project Management, People Management, Technology Management.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
Support & Maintain all Service Operations (SO) Systems. To detail planning requirements, Implement Integrate & Upgrade existing & new SO systems into the 2G & 3G network. Ensure network efficiency by means of ongoing optimisation & change when required. Ensure that SO Support is an integral part of Network Operations. He must be fully aware of administration procedures for both company and technical issues and adhere to them. He must Supervise staff and projects assigned to by manager and stand in for his manager when required.
KPA Duties
1. To Perform the support and Maintenance function on various SO systems and Applications (Both 2G & 3G). 2. To support the SO systems to achieve the Company set Key Performance Indicators (KPI – 99.999% Availability). 3. Assist systems planning to implement changes in all new & existing SO systems. 4. Maintenance, implementation & Acceptance testing of all upgrades and new systems & Applications in the SO. 5. Work with and direct Vendors in supporting and implement changes in the systems. 6. Provide second line support to customer services and the service management centre (SMC) on SO Systems. 7. Document system configuration and changes in system configuration. 8. Treat all systems as mission-critical 9. Travel to site for support duties, testing, new installations and upgrades. 10. Assist with the Overseeing of Staff and their performance (KPA’s) 11. Assist with the overseeing of all projects assigned by manager 12. Ensure all area day-to-day tasks are being completed to the required level 13. Assist with annual budgetary procedure 14. Ensure the maintaining of all SLA’s 15. Document all areas of responsibility & Maintain 16. Communicate all faults & planned work through the correct channels 17. Keep manager informed of progress of any projects on going and problems that may arise 18. Administer the roll out of all software package 19. Find ways to more efficiently utilize the existing network. Supervisory / Leadership / Managerial Complexity: • Oversee all Departmental Projects to completion. Must also be sensitive to all service affecting issues & decisions • Senior Engineers must be proficient in the ability to oversee Staff & escalate problems where necessary • Senior Engineers must be proficient in the ability to manage their day-to-day tasks/projects & inform management in urgent scenarios when additional resources are required to ensure deadlines are met. • Senior Engineers must be proficient in the ability to manage their time accordingly Role Complexity: • The SO Senior engineer will work closely with the SO team, and take directives from the relevant SO line manager. • Influences other departments or areas within SO Operations & planning from a Engineering view point • Senior Engineers will fill the role of there direct manager during his/her absence • Must Be competent in compiling all management level reports at the highest possible level
Requirements
National Diploma Electrical Engineering / B.Tech / B.Eng / BSC (Engineering/IT)
At least 5 years experience in a 2G/3G GSM/Telecoms environment & Computer Systems. At Least 2 years leadership/supervisory experience. Experience in Solaris/Linux & IP networking. Experience working on SO type platforms, Services & Applications (e.g. Mobile Banking, Voicemail, SMS, IBS, EMM, VTU, Postillion, WAP, WIG, IVR, IM, IN, LBS, PTT, SDP & MMS). Experience on Portal Environment & Content Management Systems. Scripting Skills.
Knowledge: A Highly Specialized technologist who has mathematical, statistical & problem solving abilities. Lateral thinking & excellent systems knowledge a pre-requisite. Excellent experience & comprehension of SO services and the implementations and uses there of. Process engineering and project management skills are required. A great understanding of SO/IP Applications & systems a must. Skills / physical competencies: 1. PC Skills 2. Excellent Problem Solving 3. Team Orientated 4. Solution Driven 5. See responsibilities through to resolution & completion 6. MTN/GSM Vocabulary & Industry Knowledge 7. Stress Management 8. Time Management 9. Adaptability 10. Relationship Management 11. Excellent understanding of SO/IP Applications & systems a must. Behavioural qualities: Resilient, Flexible, Motivated, Self Driven, Self Managed, Think out of the box, Work well under pressure, Decision Maker, Excellent problem solving Skills.
Reference No:IRC70998
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: Sun Solaris/Unix, Erlang, Java, Linux, Vendor Platform Specific Training, SQL, Project Management, People Management, Technology Management.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Senior Engineer: Systems Job Vacancy at MTN South Africa
Job Title:Senior Engineer: Systems
South Africa , Innovation Centre
Job Mission
The core purpose/mission of this job is to create workable system-wide network solution architectures and designs for the mobile services meeting business and technical requirements. Ensuring that all system and product documentation is kept up to date in a professional manner. The scope of systems includes: ? Ericsson Systems: ? SDP ? TSP ? AIR ? SASN ? SAPC ? EMA ? Etc. ? Pharos Systems: ? Voucher Server ? PCI ? Variable Voucher ? SPQR ? EBB ? Etc. ? GlobeTom: ? IBS ? Etc. ? Intelligent Services: ? INS ? ECE ? Etc. ? IMS/VoIP: ? Hosted PBX ? On Campus Calling ? Push To Talk ? Instant Messaging ? Presence Server ? Etc. ? Virtual Recharges: ? Postilion ? VTu ? EFT Switch ? Etc. ? Prepaid Systems: ? 141 ? Etc. ? MTNZone: ? DTE Core ? Etc. ? Storage: ? XP 12 000 ? XP 24 000 ? Etc. ? Backup/Replication Strategies: ? Data Protector ? Veritas ? Business Copy ? CA ? Etc. ? Prepaid Systems: ? PPMed ? Etc. ? Mobile Number Portability: ? MNP ? GNP ? Etc. ? Vitalisation: ? VMware ? Etc. The scope of systems constantly expands. The person must provide technical leadership to the team working on development of products and capacity planning of services in line with business requirements and budgetary priorities. The person needs to make sure projects are tracked, well managed and reported on as well as ensure that budgetary planning is done in conjunction with management and products are well documented and monitored. The person defines, plans, architects and implements requirements with vendors, and within and across business units for various systems. Each person is allocated a set of systems for which they are primarily responsible and a set of systems for which they are the secondarily responsible. Any system within the department can be allocated and the person will be expected to take up many new challenges.
KPA Duties
Overview Customer: ? Requirements Analysis: Play an active role in requirements analysis. This means that we need to provide comprehensive input on requirements definitions, marketing plans, marketing roadmaps, marketing strategy, as well as, department strategy. Review all Business requirements documentation from the perspective of whether they illustrate proper customer experience and relevant use cases. ? Business Project Tracking And Management: Keeping of all project progress and provide project status updates, as well as, ensuring that feedback is provided on resourcing versus project load. Track progress of all the phases of a project by identifying the high level milestones and reporting back regularly against these milestones ensuring that a full chronology of events (status, decisions and risks) are kept for each. ? Product Ownership: Work with line management to ensure that all products are assigned owners and that product documentation and reporting is in place. ? Technical Landscape And Business Proposals Presentations: Present underutilized capabilities of systems, product ideas, future technical landscapes to the business as regularly as possible. ? End-to-end Solution Architecture. Internal: ? System Architecture And Functional Requirements Specifications: Ensure that each system or logical group of systems have functional requirements specifications that are updated for each new requirement. ? Reporting And Data Management: Ensure that all systems and products have reporting. ? System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date. ? System Documentation: Ensure that all systems (or set of systems) are properly documented. Documents include technical architectures, installation and operations guides, third party interface documents, ATP documents and topology overviews. ? Internal Project Tracking And Management: As per Business Project Tracking except that the business does not need to understand all the details of internal projects, but need a view so that they are aware of these impact on their projects. ? Capacity And Event Plans: Ensure that documentation is maintained that identifies capacity upgrades that are required. ? Policies, Processes And Procedures: Ensure that policies and procedures around systems and products are in place in order to ensure the organisation maintains its ISO status. ? End-to-end Testing: Ensure that as many systems as possible are put in place to test the customer experience. ? Incident Or Event Reporting: Major network issues (incidents) and major events require reports. ? System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date. ? Roadmaps And Strategy: Establish and own roadmaps that form objectives of what to work towards, showing system evolution against service, subscriber growth and product trends. Financial: ? Billing And Assurance Management: Ensure up-to-date documentation exists showing all record types, and fields and traffic cases. ? Track All Licenses And Hardware: Track all licenses, hardware and work with operations to make sure that all software and hardware support is covered and that license renewals happen. ? Track The Cost Life-cycle Of Each System: Be able to identify critical junctures for proper budgetary planning such as end-of-life or end-support of components or systems. ? Financial Budgeting And Conformance To The Organisation’s Financial And Budgetary Processes: Develop budgets taking into account capacity growth, end-of-life replacements and enhancements in system performance. Comply with the organisation’s budgetary and financial processes at all times. ? Reduce OpEx Spend: Take the initiative to reduce OpEx where possible. People (Learning And Growth): ? Knowledge Management: This is the set of proactive activities that one needs to undertake to support an organisation in creating, assimilating, disseminating, and applying its knowledge. Knowledge management is a continuous process to understand the organization’s knowledge needs, the location of the knowledge, and how to improve the knowledge. ? Risk Management: It is each person’s responsibility to ensure that the organisation’s investment is protected such that risk to the organisation is minimal whenever personnel leave due to natural attrition or when the organisation needs to swap vendor systems and solutions for whatever reason. ? Mentoring: Mentoring team members and share all knowledge that one has. Ensure that the team is "singing from the same song sheet" and that methods of working to meet KPAs are established and constantly refined by the team as a whole. Supervisory/Leadership/Managerial Complexity: Overview: ? In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible. ? Ensure that customer and project issues are identified timeously, documented, resolved and communicated. ? Track all system licensing making sure that the organisation is not paying for licensing that is not used. ? Ensure that the capture of business requirements and the analysis thereof takes place and proper functional requirements specifications are produced for all projects. ? Ensure that each of the department’s systems have up-to-date documentation that is an accurate and true reflection of all the systems. ? Ensure that policies and procedures are maintained. ? Hoarding of knowledge must be prevented at all costs. One must be maintained at all times. ensure that any and all knowledge gained is communicated and freely available to the whole team. ? Work with line management to ensure that the department maintains an up-to-date presentation that covers system descriptions, high-level topologies and current statistics regarding the meeting of KPAs. ? Mentoring of other personnel when required. Hoarding of knowledge must be prevented at all costs. ? Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times. Negotiate and conclude domain related contractual agreements with vendors. ? Work with line management to ensure that team members adheres to the principles of the organisation’s values at all times. ? Have regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed. ? Liaise with core network and IP planning so that they are aware of projects and new systems being deployed and log projects with them where required. ? Liaise within and across business units to keep them updated as to billing record formats and traffic cases and log projects with them where required. ? Liaise with marketing, supplying input as to systems capabilities (both current and future) as related to the department’s roadmap. ? Supply all figures for development of budgets each year and manage budget spend for assigned systems. ? Maintain morale within the teams and help line management improve attitude towards better service delivery. ? Work with line management to allocate projects to ones-self. Role Complexity: This role constantly requires the incumbent to perform duties that are outside the traditional technical role. Additional complexity is required from this role that is not usually inherent in such a position. The organisation regards a background in programming, system architecture, Unix/Linux operating systems, systems administration, storage administration, database administration key to becoming an effective person in this department.
Requirements
BSc/National Diploma Electronic Engineering or Computer Science.
At least 6+ years experience in the IT/telecoms industry and specifically the application of information technology within the telecommunication space of which at least 3 years should be applicable experience at an internationally recognized operator. The person must be widely read and know about many facets of telecommunications including open-source projects and IT technologies in general
Knowledge Knowledge in as many of the following areas is required: ? Telecommunications Technologies: Core TDM based SS7, including SigTran, Mobile Device Management, GPRS packet core, IMS, IN, NGN, etc. ? Telecommunications And IT Protocols: SS7, POP/IMAP and SMTP, FTP, SNMP, LDAP, HTTP, XML/RPC, SSL, SIP, H.323, SGCP, MGCP, RTP, voice and video codes (G7.x, etc.), SOAP, WML, MM7, XML, XHTML, TCP/IP, etc... ? System Architecture And Design Skills: Activity diagrams, business requirements gathering and feedback, capacity upgrade planning, deployment and test planning, flowcharts, interaction diagrams (sequence), state machine diagramming, system topology diagrams and data flow diagrams, system requirement specifications, use case diagramming, regression testing, etc. ? Development/Scripting Languages: C/C++, VBA, Erlang, Java, Perl, PHP, etc. ? Unix and Linux operating systems, etc. ? HP, SUN hardware, storage, etc. ? Oracle, MySQL, etc. Skills/Physical Competencies ? Process modelling and technical documentation skills. ? Analytical and problem solving skills. ? Project planning skills. ? Communication and interpersonal skills. ? Facilitation and multitasking skills. ? Conflict resolution and stress management skills ? Customer centric. ? Presentation and writing skills. ? Contract administration skills. ? Costing skills, process modelling and technical documentation skills. ? Leadership skills. ? Understanding of the a wide range of business areas, including customer services, billing, finance, warehousing, marketing, etc. ? Ability to document and present strategy focused solutions that will add value. Behavioural Qualities ? Display integrity and simplicity of values. ? Being innovative. ? Resourceful. ? Being a strong team player. ? Ability to work closely with other team leaders, project leaders, project managers and managers. ? Self-motivated. ? Ability to work under pressure. ? Flexible thought application. ? Accurate and timeous reporting. ? Taking initiative. ? Perseverance. ? Ability to adapt to changing requirements of business, customers and personnel.
Reference No:IRC70978
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training Overview: ? GSM/UMTS training, as well as, some training on SS7 and SigTran. ? Oracle, SUN Solaris and Linux. ? Scripting languages. ? The various systems within the department. ? Project management training.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
The core purpose/mission of this job is to create workable system-wide network solution architectures and designs for the mobile services meeting business and technical requirements. Ensuring that all system and product documentation is kept up to date in a professional manner. The scope of systems includes: ? Ericsson Systems: ? SDP ? TSP ? AIR ? SASN ? SAPC ? EMA ? Etc. ? Pharos Systems: ? Voucher Server ? PCI ? Variable Voucher ? SPQR ? EBB ? Etc. ? GlobeTom: ? IBS ? Etc. ? Intelligent Services: ? INS ? ECE ? Etc. ? IMS/VoIP: ? Hosted PBX ? On Campus Calling ? Push To Talk ? Instant Messaging ? Presence Server ? Etc. ? Virtual Recharges: ? Postilion ? VTu ? EFT Switch ? Etc. ? Prepaid Systems: ? 141 ? Etc. ? MTNZone: ? DTE Core ? Etc. ? Storage: ? XP 12 000 ? XP 24 000 ? Etc. ? Backup/Replication Strategies: ? Data Protector ? Veritas ? Business Copy ? CA ? Etc. ? Prepaid Systems: ? PPMed ? Etc. ? Mobile Number Portability: ? MNP ? GNP ? Etc. ? Vitalisation: ? VMware ? Etc. The scope of systems constantly expands. The person must provide technical leadership to the team working on development of products and capacity planning of services in line with business requirements and budgetary priorities. The person needs to make sure projects are tracked, well managed and reported on as well as ensure that budgetary planning is done in conjunction with management and products are well documented and monitored. The person defines, plans, architects and implements requirements with vendors, and within and across business units for various systems. Each person is allocated a set of systems for which they are primarily responsible and a set of systems for which they are the secondarily responsible. Any system within the department can be allocated and the person will be expected to take up many new challenges.
KPA Duties
Overview Customer: ? Requirements Analysis: Play an active role in requirements analysis. This means that we need to provide comprehensive input on requirements definitions, marketing plans, marketing roadmaps, marketing strategy, as well as, department strategy. Review all Business requirements documentation from the perspective of whether they illustrate proper customer experience and relevant use cases. ? Business Project Tracking And Management: Keeping of all project progress and provide project status updates, as well as, ensuring that feedback is provided on resourcing versus project load. Track progress of all the phases of a project by identifying the high level milestones and reporting back regularly against these milestones ensuring that a full chronology of events (status, decisions and risks) are kept for each. ? Product Ownership: Work with line management to ensure that all products are assigned owners and that product documentation and reporting is in place. ? Technical Landscape And Business Proposals Presentations: Present underutilized capabilities of systems, product ideas, future technical landscapes to the business as regularly as possible. ? End-to-end Solution Architecture. Internal: ? System Architecture And Functional Requirements Specifications: Ensure that each system or logical group of systems have functional requirements specifications that are updated for each new requirement. ? Reporting And Data Management: Ensure that all systems and products have reporting. ? System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date. ? System Documentation: Ensure that all systems (or set of systems) are properly documented. Documents include technical architectures, installation and operations guides, third party interface documents, ATP documents and topology overviews. ? Internal Project Tracking And Management: As per Business Project Tracking except that the business does not need to understand all the details of internal projects, but need a view so that they are aware of these impact on their projects. ? Capacity And Event Plans: Ensure that documentation is maintained that identifies capacity upgrades that are required. ? Policies, Processes And Procedures: Ensure that policies and procedures around systems and products are in place in order to ensure the organisation maintains its ISO status. ? End-to-end Testing: Ensure that as many systems as possible are put in place to test the customer experience. ? Incident Or Event Reporting: Major network issues (incidents) and major events require reports. ? System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date. ? Roadmaps And Strategy: Establish and own roadmaps that form objectives of what to work towards, showing system evolution against service, subscriber growth and product trends. Financial: ? Billing And Assurance Management: Ensure up-to-date documentation exists showing all record types, and fields and traffic cases. ? Track All Licenses And Hardware: Track all licenses, hardware and work with operations to make sure that all software and hardware support is covered and that license renewals happen. ? Track The Cost Life-cycle Of Each System: Be able to identify critical junctures for proper budgetary planning such as end-of-life or end-support of components or systems. ? Financial Budgeting And Conformance To The Organisation’s Financial And Budgetary Processes: Develop budgets taking into account capacity growth, end-of-life replacements and enhancements in system performance. Comply with the organisation’s budgetary and financial processes at all times. ? Reduce OpEx Spend: Take the initiative to reduce OpEx where possible. People (Learning And Growth): ? Knowledge Management: This is the set of proactive activities that one needs to undertake to support an organisation in creating, assimilating, disseminating, and applying its knowledge. Knowledge management is a continuous process to understand the organization’s knowledge needs, the location of the knowledge, and how to improve the knowledge. ? Risk Management: It is each person’s responsibility to ensure that the organisation’s investment is protected such that risk to the organisation is minimal whenever personnel leave due to natural attrition or when the organisation needs to swap vendor systems and solutions for whatever reason. ? Mentoring: Mentoring team members and share all knowledge that one has. Ensure that the team is "singing from the same song sheet" and that methods of working to meet KPAs are established and constantly refined by the team as a whole. Supervisory/Leadership/Managerial Complexity: Overview: ? In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible. ? Ensure that customer and project issues are identified timeously, documented, resolved and communicated. ? Track all system licensing making sure that the organisation is not paying for licensing that is not used. ? Ensure that the capture of business requirements and the analysis thereof takes place and proper functional requirements specifications are produced for all projects. ? Ensure that each of the department’s systems have up-to-date documentation that is an accurate and true reflection of all the systems. ? Ensure that policies and procedures are maintained. ? Hoarding of knowledge must be prevented at all costs. One must be maintained at all times. ensure that any and all knowledge gained is communicated and freely available to the whole team. ? Work with line management to ensure that the department maintains an up-to-date presentation that covers system descriptions, high-level topologies and current statistics regarding the meeting of KPAs. ? Mentoring of other personnel when required. Hoarding of knowledge must be prevented at all costs. ? Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times. Negotiate and conclude domain related contractual agreements with vendors. ? Work with line management to ensure that team members adheres to the principles of the organisation’s values at all times. ? Have regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed. ? Liaise with core network and IP planning so that they are aware of projects and new systems being deployed and log projects with them where required. ? Liaise within and across business units to keep them updated as to billing record formats and traffic cases and log projects with them where required. ? Liaise with marketing, supplying input as to systems capabilities (both current and future) as related to the department’s roadmap. ? Supply all figures for development of budgets each year and manage budget spend for assigned systems. ? Maintain morale within the teams and help line management improve attitude towards better service delivery. ? Work with line management to allocate projects to ones-self. Role Complexity: This role constantly requires the incumbent to perform duties that are outside the traditional technical role. Additional complexity is required from this role that is not usually inherent in such a position. The organisation regards a background in programming, system architecture, Unix/Linux operating systems, systems administration, storage administration, database administration key to becoming an effective person in this department.
Requirements
BSc/National Diploma Electronic Engineering or Computer Science.
At least 6+ years experience in the IT/telecoms industry and specifically the application of information technology within the telecommunication space of which at least 3 years should be applicable experience at an internationally recognized operator. The person must be widely read and know about many facets of telecommunications including open-source projects and IT technologies in general
Knowledge Knowledge in as many of the following areas is required: ? Telecommunications Technologies: Core TDM based SS7, including SigTran, Mobile Device Management, GPRS packet core, IMS, IN, NGN, etc. ? Telecommunications And IT Protocols: SS7, POP/IMAP and SMTP, FTP, SNMP, LDAP, HTTP, XML/RPC, SSL, SIP, H.323, SGCP, MGCP, RTP, voice and video codes (G7.x, etc.), SOAP, WML, MM7, XML, XHTML, TCP/IP, etc... ? System Architecture And Design Skills: Activity diagrams, business requirements gathering and feedback, capacity upgrade planning, deployment and test planning, flowcharts, interaction diagrams (sequence), state machine diagramming, system topology diagrams and data flow diagrams, system requirement specifications, use case diagramming, regression testing, etc. ? Development/Scripting Languages: C/C++, VBA, Erlang, Java, Perl, PHP, etc. ? Unix and Linux operating systems, etc. ? HP, SUN hardware, storage, etc. ? Oracle, MySQL, etc. Skills/Physical Competencies ? Process modelling and technical documentation skills. ? Analytical and problem solving skills. ? Project planning skills. ? Communication and interpersonal skills. ? Facilitation and multitasking skills. ? Conflict resolution and stress management skills ? Customer centric. ? Presentation and writing skills. ? Contract administration skills. ? Costing skills, process modelling and technical documentation skills. ? Leadership skills. ? Understanding of the a wide range of business areas, including customer services, billing, finance, warehousing, marketing, etc. ? Ability to document and present strategy focused solutions that will add value. Behavioural Qualities ? Display integrity and simplicity of values. ? Being innovative. ? Resourceful. ? Being a strong team player. ? Ability to work closely with other team leaders, project leaders, project managers and managers. ? Self-motivated. ? Ability to work under pressure. ? Flexible thought application. ? Accurate and timeous reporting. ? Taking initiative. ? Perseverance. ? Ability to adapt to changing requirements of business, customers and personnel.
Reference No:IRC70978
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training Overview: ? GSM/UMTS training, as well as, some training on SS7 and SigTran. ? Oracle, SUN Solaris and Linux. ? Scripting languages. ? The various systems within the department. ? Project management training.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Engineer: Radio OMB - Upington Job Vacancy at MTN South Africa
Job Title:Engineer: Radio OMB - Upington
South Africa , Upington OMB
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70959
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How are Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Upington OMB
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70959
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How are Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Engineer: Radio OMB Job Vacancy at MTN South Africa
Job Title:Engineer: Radio OMB - Welkom
South Africa , Welkom
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70938
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Welkom
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70938
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Project Manager: Foundation Job Vacancy at MTN South Africa
Job Title:Project Manager: Foundation
South Africa , Innovation Centre
Job Mission
To coordinate and manage all projects within the MTN Foundation and ensure compliance to policies & procedures including risk management
KPA Duties
• Develop, implement and control project knowledge and management systems • Offer administrative support to the management of the Foundation • Offer Project administrative support to the Portfolio Managers • Support the implementation, tracking, monitoring and complience of Projects • Follow up and track implementation and compliance with the Foundation Policies • Contract management – register, monitor project contracts • Co-ordinate project reporting • Maintain administration policies, systems, processes and knowledge of the Foundation • Ensure effective implementation of the integrated development model • Risk management • Management of inflow and outflow of information • Co-ordination of projects in various provinces • Budget planning, allocation, monitoring of Portfolio budget. • Assess, recommend and manage ad hoc discretionary and welfare related projects • Leveraging resources through effective partnerships • Strategic and operational planning of portfolio projects • Do ad hoc activities as required Ensure that MTN SA Foundation project administration is efficient and effective ? Ensure that the Foundation complies with regulatory requirements ? Protect the image and reputation of MTN SA Foundation ? Ensure mitigation of risks
Requirements
• Degree or equivalent qualification in project management or developmental studies. • Additional qualification in PR or other related qualifications will be an advantage
• 3 to 5 years within the corporate social investment area, with project management knowledge
Presentation and communication skills Ability to lead a diverse project teams Ability to work in hgh pace rapidly changing environment Business planning skills Highly balanced leadership Relationship building Integrity Ability to deal with high levels of ambiguity Effective communicator Ability to handle fast pace and rapid change Consultative approach
Reference No:KR01
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Able to work long hour Own transport Travel (International and Local) Discretion Punctuality Deadline Driven
Applications close 2012-04-16
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
To coordinate and manage all projects within the MTN Foundation and ensure compliance to policies & procedures including risk management
KPA Duties
• Develop, implement and control project knowledge and management systems • Offer administrative support to the management of the Foundation • Offer Project administrative support to the Portfolio Managers • Support the implementation, tracking, monitoring and complience of Projects • Follow up and track implementation and compliance with the Foundation Policies • Contract management – register, monitor project contracts • Co-ordinate project reporting • Maintain administration policies, systems, processes and knowledge of the Foundation • Ensure effective implementation of the integrated development model • Risk management • Management of inflow and outflow of information • Co-ordination of projects in various provinces • Budget planning, allocation, monitoring of Portfolio budget. • Assess, recommend and manage ad hoc discretionary and welfare related projects • Leveraging resources through effective partnerships • Strategic and operational planning of portfolio projects • Do ad hoc activities as required Ensure that MTN SA Foundation project administration is efficient and effective ? Ensure that the Foundation complies with regulatory requirements ? Protect the image and reputation of MTN SA Foundation ? Ensure mitigation of risks
Requirements
• Degree or equivalent qualification in project management or developmental studies. • Additional qualification in PR or other related qualifications will be an advantage
• 3 to 5 years within the corporate social investment area, with project management knowledge
Presentation and communication skills Ability to lead a diverse project teams Ability to work in hgh pace rapidly changing environment Business planning skills Highly balanced leadership Relationship building Integrity Ability to deal with high levels of ambiguity Effective communicator Ability to handle fast pace and rapid change Consultative approach
Reference No:KR01
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Able to work long hour Own transport Travel (International and Local) Discretion Punctuality Deadline Driven
Applications close 2012-04-16
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Engineer: Radio Maintenance Job Vacancy at MTN South Africa
Job Title:Engineer: Radio Maintenance - Bloemfontein
South Africa , Bloemfontein
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70918
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Bloemfontein
Job Mission
• Performing all O&M functions ensuring the integrity and optimum performance of the radio network while maintaining BTS expansion to meet customer demand reflecting MTN brand values in all areas of operation.
KPA Duties
KPA 1 Radio Operation & Maintenance, performing the day to day O&M functions as per prescribed procedures ensuring the integrity and optimum performance of the radio network. KPA 2 New site Planning, Implementation and Optimisation, ensuring network Base Station expansion is carried out as per schedule overseeing the site build process from the initial planning to commissioning and integration into the network ensuring that all sites are built in accordance with the specification of the day. KPA 3 To implement and maintain all transmission devices (DXX)and their traffic paths, accepting and commissioning all Telkom links for new sites. KPA 4 Ensure good network performance, availability and quality being key areas. Supervisory / Leadership / Managerial Complexity: To project manager & supervise contractors ensuring due dates and quality are strictly adhered to. Role Complexity: • The Radio Engineer has to assist with the marketing, promotion and sales of all MTN products and services in his area liasing with customers and service providers.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Minimum five years experience in the telecomms or related industry with supervisory ability. • Transmission experience. ( 2mbit and equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience
Knowledge: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with a exemplary work ethos. • Proven initiative with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors. • Be of sober disposition
Reference No:IRC70918
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission or Microwave and RF systems. • A good knowledge of 2 Mb transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS.
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Engineer: OSSJob Vacancy at MTN South Africa
Job Title:Engineer: OSS
South Africa , Innovation Centre
Job Mission
Responsible for development, operation, implementation, support and maintenance of Operational Support Systems (OSS) systems, with focus on Ericsson OSS-RC. It also includes system administration, security management, OSS interfaces and Huawei network management systems.
KPA Duties
• Operational support of OSS being one or more of the following: Ericsson OSS-RC, Huawei iManager M2000, interfaces to network elements. • Initiate, develop and implement software tools, procedures and improvements to system functionality. • Ensure that OSS support objectives are actioned to company requirements and KPIs are met. • Ensure the recovery of systems, applications and databases after problem or disaster events. • Assist in the development of an automated and effective environment. This includes aligning the OSS systems with the overall TMN philosophy and the definition, refinement, selection and implementation of network management tools. • To integrate the operational requirements for new technologies and services that will be supported by Network Operations. • To report regularly and comprehensively on progress and activities. • Monitor for overall efficiency and trouble spots using OSS administration and management tools and provide technical status reports to the line manager. • Document processes, policies and procedures (PPPs) according to MTN internal guidelines. • Maintain accurate and current configuration control of systems. • Maintain accurate and current knowledge database and technical support guides. • Apply ISO9001 quality principles in all operations elements. This includes the review and generation of quality procedures. • Provide on-the-job training and guidance to new and replacement personnel. • Performance management report development • Reviewing and writing internal and external SLAs, upgrade studies, implementation impact analysis. • Providing technical advice on current and future OSS projects within MTN. • OSS UAT testing based on agreed testing methodologies. • General housekeeping on software and hardware. • Ensuring data integrity across systems. • Travel to MTN switching sites for maintenance, upgrades and installations. • Provide high level support to SMC and OSS user communities. • Maintain working relationship with suppliers. • Oversee and guide supplier interactions. • Execute ad-hoc tasks and projects as agreed with line manager. • Maintain accurate and secure user access according to MTN information security policies. • Maintain and facilitate information security principles and audit processes with internal and external auditors. • Provide overlapping support to other departments with similar environments from time to time. Task Complexity: • Technical operations Supervisory / Leadership / Managerial Complexity: • Responsible for technical operations, client liaison, user training Role Complexity: • Small project management
Requirements
A degree or diploma in light current engineering, telecommunications or a related field.
Proven support skills, project delivery, IT technical knowledge.
Knowledge: Operational and problem solving abilities. IT basics, telecoms basics. Skills / physical competencies: Excellent PC and computing skills. IP. Windows. Unix/Linux Oracle Scripting Behavioural qualities: Structured and organised approach. Quick learner. Self-discipline. Responsibility. Team player.
Reference No:IRC70899
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: SQL, Oracle, Unix, technology-specific. IP, GSM protocols, LINUX, OSS-RC, M2000
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
Responsible for development, operation, implementation, support and maintenance of Operational Support Systems (OSS) systems, with focus on Ericsson OSS-RC. It also includes system administration, security management, OSS interfaces and Huawei network management systems.
KPA Duties
• Operational support of OSS being one or more of the following: Ericsson OSS-RC, Huawei iManager M2000, interfaces to network elements. • Initiate, develop and implement software tools, procedures and improvements to system functionality. • Ensure that OSS support objectives are actioned to company requirements and KPIs are met. • Ensure the recovery of systems, applications and databases after problem or disaster events. • Assist in the development of an automated and effective environment. This includes aligning the OSS systems with the overall TMN philosophy and the definition, refinement, selection and implementation of network management tools. • To integrate the operational requirements for new technologies and services that will be supported by Network Operations. • To report regularly and comprehensively on progress and activities. • Monitor for overall efficiency and trouble spots using OSS administration and management tools and provide technical status reports to the line manager. • Document processes, policies and procedures (PPPs) according to MTN internal guidelines. • Maintain accurate and current configuration control of systems. • Maintain accurate and current knowledge database and technical support guides. • Apply ISO9001 quality principles in all operations elements. This includes the review and generation of quality procedures. • Provide on-the-job training and guidance to new and replacement personnel. • Performance management report development • Reviewing and writing internal and external SLAs, upgrade studies, implementation impact analysis. • Providing technical advice on current and future OSS projects within MTN. • OSS UAT testing based on agreed testing methodologies. • General housekeeping on software and hardware. • Ensuring data integrity across systems. • Travel to MTN switching sites for maintenance, upgrades and installations. • Provide high level support to SMC and OSS user communities. • Maintain working relationship with suppliers. • Oversee and guide supplier interactions. • Execute ad-hoc tasks and projects as agreed with line manager. • Maintain accurate and secure user access according to MTN information security policies. • Maintain and facilitate information security principles and audit processes with internal and external auditors. • Provide overlapping support to other departments with similar environments from time to time. Task Complexity: • Technical operations Supervisory / Leadership / Managerial Complexity: • Responsible for technical operations, client liaison, user training Role Complexity: • Small project management
Requirements
A degree or diploma in light current engineering, telecommunications or a related field.
Proven support skills, project delivery, IT technical knowledge.
Knowledge: Operational and problem solving abilities. IT basics, telecoms basics. Skills / physical competencies: Excellent PC and computing skills. IP. Windows. Unix/Linux Oracle Scripting Behavioural qualities: Structured and organised approach. Quick learner. Self-discipline. Responsibility. Team player.
Reference No:IRC70899
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: SQL, Oracle, Unix, technology-specific. IP, GSM protocols, LINUX, OSS-RC, M2000
Applications close 2012-04-13
How to Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Process Improvement Senior Advisor Job Vacancy at DHL Africa
Job Title:Process Improvement Senior Advisor
Ref.: UK - 32112
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Process Improvement Senior Advisor
Location: Geneva
Salary: Negotiable
Job Type: Permanent, Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP, to be agreed
DHL Supply Chain has been chosen to manage a new opportunity, as we move forward we are looking for a Process Improvement Senior Advisor based in our Supply Chain division, based in Geneva.
In this role you will be Introducing and applying Process Improvement (PI) methodology DMAIC+Lean for customer and business oriented continuous improvement process. You will be leading and support implementation of concrete PI initiatives and supporting the business to improve sustainably to become/remain loyalty leader for our customers.
Additionally you will build on strong previous track record in PI and savings delivery, sharing best practice from across DP DHL business.
What are you accountable for achieving?
Support the business Process Owners (PO) within the customer organisation in selecting areas of potential improvement
Scope, set-up and help execute PI initiatives successfully by obtaining sustainable process
Ensure successful knowledge transfer and application of the respective tools
Demonstrate impact of conducted PI initiatives through appropriate measurable KPIs (regular PI progress updates)
Transfer customer and business driven improvement needs to properly scoped PI Initiatives and PI Programs
Potential opportunity - work with the PIA’s and IC’s on their initiatives and coach them in applying the PI methodology and tools, whilst maintaining LLP leadership and drive. Bring them to the next level of knowledge, expertise and certification
Share best practises from elsewhere in DHL business
Contribution to the development of Process Improvement (will have monetary target)
Create awareness and commitment on all levels
Support the development of a PI community and exchange of best practice.
Contribution to the development of guidelines for the use of the PI methodology and tools
Leading PI initiatives and/or PI programs Ensure the documentation of conducted PI initiative and the improved processes in the required format
Ensure the value structure exists for the quantification of initiative benefit / defect reduction for each initiative
Ensure the sharing of best practices during the deployment of PI initiatives and action planning activity
Provide Initiative Team involved in the PI Initiative with the necessary knowledge to understand the overall PI Methodology, objectives and related tools / routines
What will you need as a successful Process Improvement Senior Advisor?
Operations/ Process Improvement Background
Meets Site Manager/GM corporate competency model requirements
Senior Advisor Training or Six Sigma Black Belt Training
(or successfully finalized within the first half year)
4 yr. degree or equivalent Site Manager or Above experience
Conceptual and Analytical skills
Communication and relationship building skills
Proven leadership and management skills
Presentation skills
Commercial skills
Problem solving
Team building
Objective setting
Team Facilitation skills
Project management
Coaching
Training
Fluent French would be very desirable
Change management experience
Project management experience
Metric development
Working with metrics, statistics and improvement techniques
More than 5 work experience
More than 2 years of Logistics/BU Experience
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various Locations
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173300&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Ref.: UK - 32112
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Process Improvement Senior Advisor
Location: Geneva
Salary: Negotiable
Job Type: Permanent, Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP, to be agreed
DHL Supply Chain has been chosen to manage a new opportunity, as we move forward we are looking for a Process Improvement Senior Advisor based in our Supply Chain division, based in Geneva.
In this role you will be Introducing and applying Process Improvement (PI) methodology DMAIC+Lean for customer and business oriented continuous improvement process. You will be leading and support implementation of concrete PI initiatives and supporting the business to improve sustainably to become/remain loyalty leader for our customers.
Additionally you will build on strong previous track record in PI and savings delivery, sharing best practice from across DP DHL business.
What are you accountable for achieving?
Support the business Process Owners (PO) within the customer organisation in selecting areas of potential improvement
Scope, set-up and help execute PI initiatives successfully by obtaining sustainable process
Ensure successful knowledge transfer and application of the respective tools
Demonstrate impact of conducted PI initiatives through appropriate measurable KPIs (regular PI progress updates)
Transfer customer and business driven improvement needs to properly scoped PI Initiatives and PI Programs
Potential opportunity - work with the PIA’s and IC’s on their initiatives and coach them in applying the PI methodology and tools, whilst maintaining LLP leadership and drive. Bring them to the next level of knowledge, expertise and certification
Share best practises from elsewhere in DHL business
Contribution to the development of Process Improvement (will have monetary target)
Create awareness and commitment on all levels
Support the development of a PI community and exchange of best practice.
Contribution to the development of guidelines for the use of the PI methodology and tools
Leading PI initiatives and/or PI programs Ensure the documentation of conducted PI initiative and the improved processes in the required format
Ensure the value structure exists for the quantification of initiative benefit / defect reduction for each initiative
Ensure the sharing of best practices during the deployment of PI initiatives and action planning activity
Provide Initiative Team involved in the PI Initiative with the necessary knowledge to understand the overall PI Methodology, objectives and related tools / routines
What will you need as a successful Process Improvement Senior Advisor?
Operations/ Process Improvement Background
Meets Site Manager/GM corporate competency model requirements
Senior Advisor Training or Six Sigma Black Belt Training
(or successfully finalized within the first half year)
4 yr. degree or equivalent Site Manager or Above experience
Conceptual and Analytical skills
Communication and relationship building skills
Proven leadership and management skills
Presentation skills
Commercial skills
Problem solving
Team building
Objective setting
Team Facilitation skills
Project management
Coaching
Training
Fluent French would be very desirable
Change management experience
Project management experience
Metric development
Working with metrics, statistics and improvement techniques
More than 5 work experience
More than 2 years of Logistics/BU Experience
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various Locations
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173300&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Solution Design Manager Job Opportunity at DHL Africa
Job Title:Solution Design Manager
Ref.: UK - 32111
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Solution Design Manager (x2)
Location: Based in Geneva
Salary: Negotiable dependant on experience
Job Type: Permanent Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP
We are world renowned for our first class service and the quality we deliver. Do you have high standards and want be part of a great team? If so, we would like you to join us as a Development and Solutions Design Manager on our Bacardi contract, based in Geneva.
You will be identifying savings and optimization opportunities within the customer’s supply chain, with a major focus on Optimization and Solution Design, as well as track record in identifying and delivering savings in previous roles.
What are you accountable for achieving?
To benchmark supply chain elements to ensure best practice and to propose solutions that are competitive
Design specification, implementation support and identify clear development & migration plan to secure operational business
Wider solutions design teams (CRF sector / other sectors / country based ) for knowledge sharing and project working.
LLP development team in the pursuit of new business by designing innovative and competitive solutions.
Operations team within the customer organisation for the validation and seamless transfer of new business.
IT teams to communicate appropriate high level systems requirements for new or revised solutions..
Finance teams for the validation of costs for proposed solutions, business case preparation and the provision of commercial information to ensure that projects satisfy financial hurdles.
HR teams to communicate the appropriate HR business requirements (project headcount, recruitment needs, TUPE requirements etc.)
To design, cost, recommend and implement consulting studies in the above mentioned elements for new business opportunities to realise new business growth and renewals of existing business to retain & protect current business
To ensure solutions comply with the relevant legislation
Produce detailed relevant outputs designed to introduce robust analysis, control and improvement opportunities based around accepted 6 Sigma methodologies (DMAIC)
To develop a clear roadmap to move from a consulting engagement to a fully managed supply chain
To support the Regional LLP General Manager in the development of the LLP product offering.
Creation of business cases to justify the implementation of change for our customers
What will you need as a successful Development and Solutions Design Manager?
A good degree of computer literacy, with knowledge of CAD, Class, Cast, CAPS, Access, Excel, & powerpoint.
6 Sigma practitioner – relevant to supply chains – Minimum Green Belt level
Workshop facilitation skills in support of supply chain mapping exercises with customers or dealing with complex process design issues
Ability to demonstrate analytical and logical thinking; data manipulation skills are essential to this role
Good written and spoken English is essential and other European languages desirable (fluency in French is highly desirable).
Technical aptitude – this role requires the use of a variety of supporting software tools
Able to assess existing operations (own / customer) and identify areas for improvement
Ability to think conceptually and translate ideas to “real world”
Cultural awareness
Good communication & presentational skills; good listener and effective in communicating ideas. Frequently required to present to customer’s senior management teams.
People management skills, including objective setting, resource allocation and performance review
Ability to be a self-starter and shape the direction of a project with minimal supervision
At least 5 years logistics / operational experience with at least 3 years varied experience in a solutions design role
Consumer industry experience desirable but not essential
Able to demonstrate successfully implemented solutions
Proven track record in managing multi-country solution design projects
Awareness of relevant industry legislation
Commercial awareness and understanding of key costs and cost drivers within the supply chain
International business experience with ability to demonstrate good cultural awareness. Ideally in more than one country (other than home country).
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various LocatioN
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173298&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Ref.: UK - 32111
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Solution Design Manager (x2)
Location: Based in Geneva
Salary: Negotiable dependant on experience
Job Type: Permanent Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP
We are world renowned for our first class service and the quality we deliver. Do you have high standards and want be part of a great team? If so, we would like you to join us as a Development and Solutions Design Manager on our Bacardi contract, based in Geneva.
You will be identifying savings and optimization opportunities within the customer’s supply chain, with a major focus on Optimization and Solution Design, as well as track record in identifying and delivering savings in previous roles.
What are you accountable for achieving?
To benchmark supply chain elements to ensure best practice and to propose solutions that are competitive
Design specification, implementation support and identify clear development & migration plan to secure operational business
Wider solutions design teams (CRF sector / other sectors / country based ) for knowledge sharing and project working.
LLP development team in the pursuit of new business by designing innovative and competitive solutions.
Operations team within the customer organisation for the validation and seamless transfer of new business.
IT teams to communicate appropriate high level systems requirements for new or revised solutions..
Finance teams for the validation of costs for proposed solutions, business case preparation and the provision of commercial information to ensure that projects satisfy financial hurdles.
HR teams to communicate the appropriate HR business requirements (project headcount, recruitment needs, TUPE requirements etc.)
To design, cost, recommend and implement consulting studies in the above mentioned elements for new business opportunities to realise new business growth and renewals of existing business to retain & protect current business
To ensure solutions comply with the relevant legislation
Produce detailed relevant outputs designed to introduce robust analysis, control and improvement opportunities based around accepted 6 Sigma methodologies (DMAIC)
To develop a clear roadmap to move from a consulting engagement to a fully managed supply chain
To support the Regional LLP General Manager in the development of the LLP product offering.
Creation of business cases to justify the implementation of change for our customers
What will you need as a successful Development and Solutions Design Manager?
A good degree of computer literacy, with knowledge of CAD, Class, Cast, CAPS, Access, Excel, & powerpoint.
6 Sigma practitioner – relevant to supply chains – Minimum Green Belt level
Workshop facilitation skills in support of supply chain mapping exercises with customers or dealing with complex process design issues
Ability to demonstrate analytical and logical thinking; data manipulation skills are essential to this role
Good written and spoken English is essential and other European languages desirable (fluency in French is highly desirable).
Technical aptitude – this role requires the use of a variety of supporting software tools
Able to assess existing operations (own / customer) and identify areas for improvement
Ability to think conceptually and translate ideas to “real world”
Cultural awareness
Good communication & presentational skills; good listener and effective in communicating ideas. Frequently required to present to customer’s senior management teams.
People management skills, including objective setting, resource allocation and performance review
Ability to be a self-starter and shape the direction of a project with minimal supervision
At least 5 years logistics / operational experience with at least 3 years varied experience in a solutions design role
Consumer industry experience desirable but not essential
Able to demonstrate successfully implemented solutions
Proven track record in managing multi-country solution design projects
Awareness of relevant industry legislation
Commercial awareness and understanding of key costs and cost drivers within the supply chain
International business experience with ability to demonstrate good cultural awareness. Ideally in more than one country (other than home country).
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various LocatioN
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173298&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Solution Design Manager Job Vacancy at DHL Africa
Job Title:Solution Design Manager
Ref.: UK - 32111
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Solution Design Manager (x2)
Location: Based in Geneva
Salary: Negotiable dependant on experience
Job Type: Permanent Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP
We are world renowned for our first class service and the quality we deliver. Do you have high standards and want be part of a great team? If so, we would like you to join us as a Development and Solutions Design Manager on our Bacardi contract, based in Geneva.
You will be identifying savings and optimization opportunities within the customer’s supply chain, with a major focus on Optimization and Solution Design, as well as track record in identifying and delivering savings in previous roles.
What are you accountable for achieving?
To benchmark supply chain elements to ensure best practice and to propose solutions that are competitive
Design specification, implementation support and identify clear development & migration plan to secure operational business
Wider solutions design teams (CRF sector / other sectors / country based ) for knowledge sharing and project working.
LLP development team in the pursuit of new business by designing innovative and competitive solutions.
Operations team within the customer organisation for the validation and seamless transfer of new business.
IT teams to communicate appropriate high level systems requirements for new or revised solutions..
Finance teams for the validation of costs for proposed solutions, business case preparation and the provision of commercial information to ensure that projects satisfy financial hurdles.
HR teams to communicate the appropriate HR business requirements (project headcount, recruitment needs, TUPE requirements etc.)
To design, cost, recommend and implement consulting studies in the above mentioned elements for new business opportunities to realise new business growth and renewals of existing business to retain & protect current business
To ensure solutions comply with the relevant legislation
Produce detailed relevant outputs designed to introduce robust analysis, control and improvement opportunities based around accepted 6 Sigma methodologies (DMAIC)
To develop a clear roadmap to move from a consulting engagement to a fully managed supply chain
To support the Regional LLP General Manager in the development of the LLP product offering.
Creation of business cases to justify the implementation of change for our customers
What will you need as a successful Development and Solutions Design Manager?
A good degree of computer literacy, with knowledge of CAD, Class, Cast, CAPS, Access, Excel, & powerpoint.
6 Sigma practitioner – relevant to supply chains – Minimum Green Belt level
Workshop facilitation skills in support of supply chain mapping exercises with customers or dealing with complex process design issues
Ability to demonstrate analytical and logical thinking; data manipulation skills are essential to this role
Good written and spoken English is essential and other European languages desirable (fluency in French is highly desirable).
Technical aptitude – this role requires the use of a variety of supporting software tools
Able to assess existing operations (own / customer) and identify areas for improvement
Ability to think conceptually and translate ideas to “real world”
Cultural awareness
Good communication & presentational skills; good listener and effective in communicating ideas. Frequently required to present to customer’s senior management teams.
People management skills, including objective setting, resource allocation and performance review
Ability to be a self-starter and shape the direction of a project with minimal supervision
At least 5 years logistics / operational experience with at least 3 years varied experience in a solutions design role
Consumer industry experience desirable but not essential
Able to demonstrate successfully implemented solutions
Proven track record in managing multi-country solution design projects
Awareness of relevant industry legislation
Commercial awareness and understanding of key costs and cost drivers within the supply chain
International business experience with ability to demonstrate good cultural awareness. Ideally in more than one country (other than home country).
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various Locations
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173298&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Ref.: UK - 32111
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Solution Design Manager (x2)
Location: Based in Geneva
Salary: Negotiable dependant on experience
Job Type: Permanent Full Time
Working Pattern: Weekdays
Ideal Start Date: ASAP
We are world renowned for our first class service and the quality we deliver. Do you have high standards and want be part of a great team? If so, we would like you to join us as a Development and Solutions Design Manager on our Bacardi contract, based in Geneva.
You will be identifying savings and optimization opportunities within the customer’s supply chain, with a major focus on Optimization and Solution Design, as well as track record in identifying and delivering savings in previous roles.
What are you accountable for achieving?
To benchmark supply chain elements to ensure best practice and to propose solutions that are competitive
Design specification, implementation support and identify clear development & migration plan to secure operational business
Wider solutions design teams (CRF sector / other sectors / country based ) for knowledge sharing and project working.
LLP development team in the pursuit of new business by designing innovative and competitive solutions.
Operations team within the customer organisation for the validation and seamless transfer of new business.
IT teams to communicate appropriate high level systems requirements for new or revised solutions..
Finance teams for the validation of costs for proposed solutions, business case preparation and the provision of commercial information to ensure that projects satisfy financial hurdles.
HR teams to communicate the appropriate HR business requirements (project headcount, recruitment needs, TUPE requirements etc.)
To design, cost, recommend and implement consulting studies in the above mentioned elements for new business opportunities to realise new business growth and renewals of existing business to retain & protect current business
To ensure solutions comply with the relevant legislation
Produce detailed relevant outputs designed to introduce robust analysis, control and improvement opportunities based around accepted 6 Sigma methodologies (DMAIC)
To develop a clear roadmap to move from a consulting engagement to a fully managed supply chain
To support the Regional LLP General Manager in the development of the LLP product offering.
Creation of business cases to justify the implementation of change for our customers
What will you need as a successful Development and Solutions Design Manager?
A good degree of computer literacy, with knowledge of CAD, Class, Cast, CAPS, Access, Excel, & powerpoint.
6 Sigma practitioner – relevant to supply chains – Minimum Green Belt level
Workshop facilitation skills in support of supply chain mapping exercises with customers or dealing with complex process design issues
Ability to demonstrate analytical and logical thinking; data manipulation skills are essential to this role
Good written and spoken English is essential and other European languages desirable (fluency in French is highly desirable).
Technical aptitude – this role requires the use of a variety of supporting software tools
Able to assess existing operations (own / customer) and identify areas for improvement
Ability to think conceptually and translate ideas to “real world”
Cultural awareness
Good communication & presentational skills; good listener and effective in communicating ideas. Frequently required to present to customer’s senior management teams.
People management skills, including objective setting, resource allocation and performance review
Ability to be a self-starter and shape the direction of a project with minimal supervision
At least 5 years logistics / operational experience with at least 3 years varied experience in a solutions design role
Consumer industry experience desirable but not essential
Able to demonstrate successfully implemented solutions
Proven track record in managing multi-country solution design projects
Awareness of relevant industry legislation
Commercial awareness and understanding of key costs and cost drivers within the supply chain
International business experience with ability to demonstrate good cultural awareness. Ideally in more than one country (other than home country).
If this sounds like a role for you, please click the apply button
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Consulting (Logistics, IT, Management)
Country Various Countries
Location Various Locations
Position offered by DHL Supply Chain UK
Reports to VP - Global Customers LLP
Career level Professional
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/13/12
Shift work required None
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00173298&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Head of Knowledge Management Job Vacancy at DHL Africa
Job Title:Head of Knowledge Management
Ref.: UK - 31368
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Head of Knowledge Management
Location: Flexible, EMEA
Salary: Circa 65k EURO
Job Type: Permanent
Looking for a new career with a Global company? We are offering one outstanding candidate the chance to be the Head of Knowledge Management in our Supply Chain division based flexibly anywhere in EMEA.
The successful candidate will, in line with DSC Global Strategy be responsible for increasing best practice standardization of sector operations.
The role will own the program management of the deliverables of the Best Practice Centre (including Sector Standard Operating Models, IT templates, COO, and SOPS, Business Cases) and the creation of a DSC EMEA knowledge centre for its documentation and internal communication across sector and functional communities using common architecture, language, definitions, tools and systems.
What are you accountable for achieving?
Scope definition, planning and program management of the Best Practice Centre 2012-14 in support of its detailed deliverables for SWOP EMEA, Solution Design Standardisation, Planning and Efficiency , Strategic Product teams
Scoping and architecture of a knowledge centre for the Best Practice Centre using Ishare or similar platforms ensuring ease through simple structure , change control, building on existing good practice
Facilitating agreement in the BPC of an optimum standards framework for document creation, change control , tools and systems used including indexing, tagging etc
Internal communications channel setup across Sector Operations , Solution Design , and Product and other subject matter exert communities to allow sharing , discussion and creation of new Best Practice Ideas
Training and Change management. In order to maximize awareness , use and engagement with the Best Practice Centre resource and its tools, awareness briefings and community engagement plan will be developed
What will you need as a successful Head of Knowledge Management?
Essential
Strong Project / Program Management and appreciation of the importance of change management
Passion for sharing and the importance of knowledge management ideally with a track record of involvement in knowledge initiatives
Good Analytical and problem solving skills and attention to detail
Able to both conceptualize approaches to problems and create detailed business processes, plans roles and responsibilities.
Experience of working with multi-cultural teams and virtually culturally sensitive and flexible and ideally across more than one Sector
Effective communication skills / interpersonal understanding and patience
Team player with the ability to influence and negotiate , mediate and facilitate the right outcomes across multi functional technical teams
7 years experience across two or more areas in Operations, Solution Design, IT, Sales, Product Development, Quality , Project management, Business Process Optimisation,
Desirable
Project / Program Mgt recognised qualification desirable
Higher school examination , ideally degree level or other higher technical qualification
If this sounds like a role for you, please click the apply button.
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Corporate Strategy, Organisation & Development
Country Various Countries
Location Various LocatioN
Position offered by DHL Supply Chain UK
Reports to VP Best Practice Centre
Career level Senior Manager/Director
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/9/12
Shift work required Day-time only
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00169774&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
Ref.: UK - 31368
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Position: Head of Knowledge Management
Location: Flexible, EMEA
Salary: Circa 65k EURO
Job Type: Permanent
Looking for a new career with a Global company? We are offering one outstanding candidate the chance to be the Head of Knowledge Management in our Supply Chain division based flexibly anywhere in EMEA.
The successful candidate will, in line with DSC Global Strategy be responsible for increasing best practice standardization of sector operations.
The role will own the program management of the deliverables of the Best Practice Centre (including Sector Standard Operating Models, IT templates, COO, and SOPS, Business Cases) and the creation of a DSC EMEA knowledge centre for its documentation and internal communication across sector and functional communities using common architecture, language, definitions, tools and systems.
What are you accountable for achieving?
Scope definition, planning and program management of the Best Practice Centre 2012-14 in support of its detailed deliverables for SWOP EMEA, Solution Design Standardisation, Planning and Efficiency , Strategic Product teams
Scoping and architecture of a knowledge centre for the Best Practice Centre using Ishare or similar platforms ensuring ease through simple structure , change control, building on existing good practice
Facilitating agreement in the BPC of an optimum standards framework for document creation, change control , tools and systems used including indexing, tagging etc
Internal communications channel setup across Sector Operations , Solution Design , and Product and other subject matter exert communities to allow sharing , discussion and creation of new Best Practice Ideas
Training and Change management. In order to maximize awareness , use and engagement with the Best Practice Centre resource and its tools, awareness briefings and community engagement plan will be developed
What will you need as a successful Head of Knowledge Management?
Essential
Strong Project / Program Management and appreciation of the importance of change management
Passion for sharing and the importance of knowledge management ideally with a track record of involvement in knowledge initiatives
Good Analytical and problem solving skills and attention to detail
Able to both conceptualize approaches to problems and create detailed business processes, plans roles and responsibilities.
Experience of working with multi-cultural teams and virtually culturally sensitive and flexible and ideally across more than one Sector
Effective communication skills / interpersonal understanding and patience
Team player with the ability to influence and negotiate , mediate and facilitate the right outcomes across multi functional technical teams
7 years experience across two or more areas in Operations, Solution Design, IT, Sales, Product Development, Quality , Project management, Business Process Optimisation,
Desirable
Project / Program Mgt recognised qualification desirable
Higher school examination , ideally degree level or other higher technical qualification
If this sounds like a role for you, please click the apply button.
Here at DHL we are an equal opportunities employer: all together different, all together successful.
Facts & Figures
Job function Corporate Strategy, Organisation & Development
Country Various Countries
Location Various LocatioN
Position offered by DHL Supply Chain UK
Reports to VP Best Practice Centre
Career level Senior Manager/Director
Contract Permanent (Full-Time)
Travel required Below 50% of total work time
Work permit required No
Start date Immediate
Closing date for applications 4/9/12
Shift work required Day-time only
How to Apply;
http://dp-dhl.jobpartners.com/jpapps/jobworld/jobs/jobview.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&0.03294673169814133&requestno=RQ00169774&returnTo=/jpapps/jobworld/index.jsp?TOKEN=30fc3707dfe676138c35e1ddc2&
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