Job Title:Customer Tech Support Expert
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 528312
posted : 17 Jan 2012
apply before : 16 Apr 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Troubleshooting different types of remote access problems while accessing the VPN (GPRS [EDGE, 3G]; DSL; WIFI and private internet access)
Leading the team achieve highest customer satisfaction rating
Supporting global mobile users accessing their VPNs through GPRS, WIFI, ADSL and dialup connections.
Controlling, operating and supervising the authentication process, the IPSEC
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Monday, 2 April 2012
Client Tech Support Expert Job Vacancy at Orange Telecom Moka Road Mauritius
Job Title:Client Tech Support Expert
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 528973
posted : 26 Mar 2012
apply before : 23 Apr 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage customer calls and mails and propose them a solution concerning usage or restoring products and services.
Welcome and manage the customer complaints.
Listen and qualify customer demand in case of breakdown : diagnose, handle or direct, inform the customer.
Make sure of problem resolution and of answer at customer request is right.
Inform the customer over delays and restoring conditions.
Value the image of the group.
about you
High school Diploma, International Baccalaureate or equivalent AND Minimum 2 years diploma or degree (Computing or Information Systems preferred).
Excellent communications skills. Fluent in English and French (verbal and written)
Knowledge and technical skills : Good IP Knowledge (CCNA or CCNP equivalent), excellent Windows operating System knowledge, Good PC applications and operations knowledge, ability to work within a defined process and insure procedures are followed.
12-18 months experience in a technical support role preferred.
Project management and technical change management experience an advantage.
Demonstrated ability to work under pressure & multi-task, Good time management and organizational skills, Flexibility in work hours required, and a willingness to learn and expand knowledge.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Car Allowance
Meal Allowance
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 528973
posted : 26 Mar 2012
apply before : 23 Apr 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage customer calls and mails and propose them a solution concerning usage or restoring products and services.
Welcome and manage the customer complaints.
Listen and qualify customer demand in case of breakdown : diagnose, handle or direct, inform the customer.
Make sure of problem resolution and of answer at customer request is right.
Inform the customer over delays and restoring conditions.
Value the image of the group.
about you
High school Diploma, International Baccalaureate or equivalent AND Minimum 2 years diploma or degree (Computing or Information Systems preferred).
Excellent communications skills. Fluent in English and French (verbal and written)
Knowledge and technical skills : Good IP Knowledge (CCNA or CCNP equivalent), excellent Windows operating System knowledge, Good PC applications and operations knowledge, ability to work within a defined process and insure procedures are followed.
12-18 months experience in a technical support role preferred.
Project management and technical change management experience an advantage.
Demonstrated ability to work under pressure & multi-task, Good time management and organizational skills, Flexibility in work hours required, and a willingness to learn and expand knowledge.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Car Allowance
Meal Allowance
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Customer Technical Support Agent Job Vacancy at Orange Telecom RoseHill Mauritius
Job Title:Customer Technical Support Agent
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529112
posted : 29 Mar 2012
apply before : 26 Apr 2012
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Insure routing service requests to support groups.
Initial support and classification of the requests.
Responsible for ownership, monitoring, tracking and communication of all actions.
Handle service requests.
Ensure Proper and Timely Incident registration, investigation, diagnosis, monitoring and configuration.
Detection of possible Problems and their assignment to the Problem Management team for them to raise Problem records.
Work closely with worldwide team to ensure service with focus on quality.
Ensure consistent Operations across Orange Business Services - align with other Incident
Management Functions and Global Process Owners.
Assess service orders and develop implementation schedules to optimize resources and components scheduling.
Accountable for the on-time delivery of Orange Business Services internal migration orders.
Proactive tracking and monitoring of all service components until full delivery of ordered services.
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.
about you
Excellent customer service skills.
Good interpersonal and communications skills.
Good time management and organisational skills.
Ability to work under pressure & multi-task.
Very good fluency in French and English (spoken and written).
Ability to adapt to flexible working hours (odd hours, night shift system for 24hrs/7days activity).
Willingness to learn and expand knowledge.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Rose Hill,Mauritius: Moka Road
Mauritius
ref : 529112
posted : 29 Mar 2012
apply before : 26 Apr 2012
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Insure routing service requests to support groups.
Initial support and classification of the requests.
Responsible for ownership, monitoring, tracking and communication of all actions.
Handle service requests.
Ensure Proper and Timely Incident registration, investigation, diagnosis, monitoring and configuration.
Detection of possible Problems and their assignment to the Problem Management team for them to raise Problem records.
Work closely with worldwide team to ensure service with focus on quality.
Ensure consistent Operations across Orange Business Services - align with other Incident
Management Functions and Global Process Owners.
Assess service orders and develop implementation schedules to optimize resources and components scheduling.
Accountable for the on-time delivery of Orange Business Services internal migration orders.
Proactive tracking and monitoring of all service components until full delivery of ordered services.
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.
about you
Excellent customer service skills.
Good interpersonal and communications skills.
Good time management and organisational skills.
Ability to work under pressure & multi-task.
Very good fluency in French and English (spoken and written).
Ability to adapt to flexible working hours (odd hours, night shift system for 24hrs/7days activity).
Willingness to learn and expand knowledge.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Business and Management Support Analyst Job Vacancy at Orange Telecom Egypt
Job Title:Business and Management Support Analyst
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529162
posted : 23 Mar 2012
apply before : 20 Apr 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
Key Responsibilities
To support the Global Services team in UK & Belux in the development and production of management reporting and information management that will allow the management team to be more effective and make intelligent management decisions based on quantitative as well as qualitative data. To provide support encompassing but not limited to; monthly management reporting, statistical & revenue analysis. To work closely with the GS Head, local GS Management Team, local Sales Ooperations and regional Business Operations team.
Support the development and production of GS and Country management reporting, to include but not limited to financial management, performance analysis, KPI’s. Align reporting formats, timing and practices to the needs of the business Act as the central focus for the collation of information to enable the production. Organise, store and make easily accessible all relevant data.
Work closely with the Head of Global Services, to ensure the business needs of the territory are met, with the direction provided. Assist and make recommendations in the development of strategic and business planning
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529162
posted : 23 Mar 2012
apply before : 20 Apr 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
Key Responsibilities
To support the Global Services team in UK & Belux in the development and production of management reporting and information management that will allow the management team to be more effective and make intelligent management decisions based on quantitative as well as qualitative data. To provide support encompassing but not limited to; monthly management reporting, statistical & revenue analysis. To work closely with the GS Head, local GS Management Team, local Sales Ooperations and regional Business Operations team.
Support the development and production of GS and Country management reporting, to include but not limited to financial management, performance analysis, KPI’s. Align reporting formats, timing and practices to the needs of the business Act as the central focus for the collation of information to enable the production. Organise, store and make easily accessible all relevant data.
Work closely with the Head of Global Services, to ensure the business needs of the territory are met, with the direction provided. Assist and make recommendations in the development of strategic and business planning
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
E T Consultant Health, Nutrition & Population Job Vacancy at World Bank Lusaka Zambia
Job # 120750
Job Title E T Consultant
Job Family Health, Nutrition & Population
Location Lusaka, Zambia
Appointment Local Hire
Job Posted 26-Mar-2012
Closing Date 11-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
Persistently high poverty levels of 59 percent in Zambia have inhibited growth in the social sectors, especially health. High poverty levels have over the time also contributed to the high disease burden and poor health indicators in Zambia. The poor status of the health sector in Zambia is one of the major constraints to economic growth and development. This is despite high economic growth (averaging at around 6 percent per annum in the past 5 years) which has not contributed to significant poverty reduction, especially in the rural areas where the poverty levels have actually been increasing. While the health sector did record some reductions in maternal, infant and under-five mortality rates between 2002 and 2007 , these indicators are still high if compared to regional and global standards. There is also no guarantee of achieving the health-related Millennium Development Goals (MDGs) by 2015. Some recent studies further show that while there has been an increase in the intervention coverage for all the major public health services, the intervention coverage picture is generally heterogeneous across interventions, districts and provinces. There are also inequalities in intervention coverage by sex, age, income, education, and type of service. Over the years, changes in the climate, culture and lifestyle have also contributed to the transformation of Zambia’s epidemiological profile which has in turn further increased the burden of communicable and non-communicable diseases. Scaling-up of health programs is also constrained by inadequate funding. The health sector still needs much more money than is currently being provided by the Zambian government, private health providers, and Cooperating Partners. The health sector has over the years attracted a lot of external financial resources but some of this aid has been ineffective due to inadequate alignment and harmonization to national development plans. A poor governance record which heightened in 2009 has also slowed down the pace of funding and implementing programs in the health sector. The underlying causes of poor service provision can also be attributed to a severe shortage of health workers, and erratic supply of other critical inputs such as drugs and medical supplies, and equipment. The problem of human resources is due to a number of factors including workforce shortages, absenteeism, tardiness, poor morale and low staff productivity. The 2007 Public Expenditure Tracking Survey (PETS) highlights the magnitude of the problem in detail (MOH/World Bank 2007). Note: A potential candidate has been identified and intends to apply for this position. However, this remains a competitive process and interested candidates are encouraged to apply.
Duties and Accountabilities
1. The Bank’s Intervention in the Health Sector in Zambia Zambia has over the years developed health policies and strategic plans articulating national goals and objectives to improve health systems and health services provision. The World Bank has been supportive through the years and has provided significant financial and technical support towards the implementation of successive National Health Strategic Plans through consecutive Country Assistance Strategies for Zambia. The current Country Assistance Strategy for Zambia (2008–11) is designed to help the government achieve its objectives through highly selective and targeted interventions that maximize the impact of the government’s own resources and programs and adhere to principles agreed upon by all the partners supporting Zambia’s development efforts. The Bank’s current programs in the health sector in Zambia are targeted at strengthening health systems and implementation of high impact programs/interventions that can contribute to the improvement of health outcomes. Through the various projects and sub-project components, the Bank is currently executing its programs in the areas of Health Systems Strengthening; Maternal, Neonatal, and Child Health; Malaria; Human Resource and Capacity Building; Nutrition; Research and Policy Dialogue; Essential Drugs and Supply Chain Management; Financial and Procurement Management; and Community Mobilization. Details of some of the current World Bank support in the health sector in Zambia are outlined below. 1.1Malaria Booster Project Under the Malaria Booster Project, the Bank is supporting the government’s national malaria strategy. Activities include the scaling-up of the Indoor Residual Spraying, mass distribution of long lasting insecticide treated bed nets, strengthening of the community response to malaria, and improved monitoring and evaluation of the malaria program. Over the years, these interventions, which are also supported by other Cooperating Partners, have contributed to reduced malaria related morbidity and mortality across all the age groups. For example, between 2006 and 2009, analyses of Zambia’s national-level HMIS data shows a decline of 40 percent in the malaria incidence rate per 1,000 population for all age groups. The current project amount under the Malaria Booster Project is US$30 million which is expected to expire on to 31st January 2013. 1.2 Results Based Financing (RBF) Project This is a sub-project under the Malaria Booster project. Through a competitive selection process, Zambia was awarded US$17 million in 2008 to finance results-based financing (RBF) approaches aimed at improving the delivery of maternal and child health services. The RBF project seeks to strengthen and improve health systems and programme outputs by linking performance to financing. There are two broad areas under the RBF project which include (i) Service delivery, and (ii) impact evaluation. 1.3 Health Financing The Zambian Government plans to establish a Social Health Insurance (SHI) scheme. This is due to limited financial resources to finance the Basic Health Care Package and high households’ expenditure on health which is regressive in nature. Zambia does not have a SHI scheme and by the year 2006, only 1.2 percent of the Zambian population had any form of health insurance. It is assumed that SHI will help the Zambian government to raise additional revenue, promote efficient utilization of government health facilities, equity and delivery of quality health care services. The World Bank intends to support the Zambian Government in evaluating the health care financing landscape in Zambia that would pave the way for establishing the most feasible and sustainable health care financing mechanism in Zambia. Future support to the Zambian Government on SHI will depend on the results of this review. 1.4 Research and Policy Dialogue The main purpose of the programme on research and policy dialogue is to strengthen health policy and planning through research, analysis, and use of evidence-based data in health sector reforms. The Bank has over the years provided a range of analytical and advisory services in this area. Under the current support, the Bank has provided guidance during the development and costing of the National Health Strategic Plan (NHSP) 2011-2015 and will continue supporting Zambia during the implementation process. As part of health systems research, the Bank will take keen interest in analyzing the temporal trends and inequalities that exist in the health system, beyond the composite coverage picture. This is through analytical work and capacity building in the areas of health financing and health systems, HIV and AIDS, drugs logistics, social protection, and nutrition. The Bank will further support the use of evidence-based decision making and documentation through the impact evaluation components of ongoing projects as well as analytical work being undertaken in the sector. 2.Overview To respond to increased demand at its Country Office in Zambia, the World Bank now seeks to expand and complement its current team in Zambia by hiring a health financing expert. The objective of the consultancy is to assist the World Bank in providing analytical and advisory services to the Zambian Government; coordinate all operational and research aspects of the RBF Project; and support the work on health financing, and the research and policy dialogue agenda. The Consultant will contribute to the Health, Nutrition and Population (HNP) work programme particularly the dimensions critical to the creation of improved health systems and results over time. 3. Duties and responsibilities The Consultant will work closely with the World Bank Country health team, the Zambian Government, and other relevant Cooperating Partners and counterparts as needed to achieve the desired goals. The consultant will specifically be responsible for the following: i.Assist the country health team in providing analytical and advisory services designed to help Zambia improve its policy environment and accelerate its development efforts in the health sector. As part of this responsibility, the consultant will be part of the core team for the CAS in addition to providing support to the health inputs of the CAS. ii.Support the World Bank Country Office during the data collection, analysis, and production of the Country Assistance Strategy for Zambia for the period 2012-2015 iii.Support the country health team and the Zambian Government with technical assistance on the review, design and implementation of appropriate health financing mechanisms, and multi-sectoral approaches to health results. iv.Play a lead role in supporting the World Bank health team and the Zambian Ministry of Health with technical assistance on all operational aspects of the RBF project. v.Engage with colleagues responsible for providing technical assistance and deliverables within specific technical components of the RBF Project including impact evaluations (quantitative and qualitative), information systems, etc. vi.Develop, write and disseminate case studies and papers on lessons learnt on the RBF Project with Bank staff, the Zambian government, and international partners. vii.Support the research and policy dialogue agenda by representing the World Bank in research and policy dialogue in the health sector aimed at augmenting the Zambian government’s capacity in policy reforms and programme implementation.
Selection Criteria
The candidate for this position should have the following characteristics: i.A Master Degree in Public Health or Health Economics ii.A solid understanding of the Zambian health sector and health systems, with a particular focus on health financing. Previous experience with RBF programs is a requirement. iii.At least 10 years administration/management experience at district, provincial or national level in the health sector iv.Experience in programme management and planning v.Proven analytical skills, excellent writing, oral communication skills, and organizational skills vi.Computer literate vii.Strong diplomatic skills and success in working with teams both as a team member and as a team leader viii.Willingness to travel extensively within the country
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778866&theSitePK=1058433&JobNo=120750&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778834
Job Title E T Consultant
Job Family Health, Nutrition & Population
Location Lusaka, Zambia
Appointment Local Hire
Job Posted 26-Mar-2012
Closing Date 11-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
Persistently high poverty levels of 59 percent in Zambia have inhibited growth in the social sectors, especially health. High poverty levels have over the time also contributed to the high disease burden and poor health indicators in Zambia. The poor status of the health sector in Zambia is one of the major constraints to economic growth and development. This is despite high economic growth (averaging at around 6 percent per annum in the past 5 years) which has not contributed to significant poverty reduction, especially in the rural areas where the poverty levels have actually been increasing. While the health sector did record some reductions in maternal, infant and under-five mortality rates between 2002 and 2007 , these indicators are still high if compared to regional and global standards. There is also no guarantee of achieving the health-related Millennium Development Goals (MDGs) by 2015. Some recent studies further show that while there has been an increase in the intervention coverage for all the major public health services, the intervention coverage picture is generally heterogeneous across interventions, districts and provinces. There are also inequalities in intervention coverage by sex, age, income, education, and type of service. Over the years, changes in the climate, culture and lifestyle have also contributed to the transformation of Zambia’s epidemiological profile which has in turn further increased the burden of communicable and non-communicable diseases. Scaling-up of health programs is also constrained by inadequate funding. The health sector still needs much more money than is currently being provided by the Zambian government, private health providers, and Cooperating Partners. The health sector has over the years attracted a lot of external financial resources but some of this aid has been ineffective due to inadequate alignment and harmonization to national development plans. A poor governance record which heightened in 2009 has also slowed down the pace of funding and implementing programs in the health sector. The underlying causes of poor service provision can also be attributed to a severe shortage of health workers, and erratic supply of other critical inputs such as drugs and medical supplies, and equipment. The problem of human resources is due to a number of factors including workforce shortages, absenteeism, tardiness, poor morale and low staff productivity. The 2007 Public Expenditure Tracking Survey (PETS) highlights the magnitude of the problem in detail (MOH/World Bank 2007). Note: A potential candidate has been identified and intends to apply for this position. However, this remains a competitive process and interested candidates are encouraged to apply.
Duties and Accountabilities
1. The Bank’s Intervention in the Health Sector in Zambia Zambia has over the years developed health policies and strategic plans articulating national goals and objectives to improve health systems and health services provision. The World Bank has been supportive through the years and has provided significant financial and technical support towards the implementation of successive National Health Strategic Plans through consecutive Country Assistance Strategies for Zambia. The current Country Assistance Strategy for Zambia (2008–11) is designed to help the government achieve its objectives through highly selective and targeted interventions that maximize the impact of the government’s own resources and programs and adhere to principles agreed upon by all the partners supporting Zambia’s development efforts. The Bank’s current programs in the health sector in Zambia are targeted at strengthening health systems and implementation of high impact programs/interventions that can contribute to the improvement of health outcomes. Through the various projects and sub-project components, the Bank is currently executing its programs in the areas of Health Systems Strengthening; Maternal, Neonatal, and Child Health; Malaria; Human Resource and Capacity Building; Nutrition; Research and Policy Dialogue; Essential Drugs and Supply Chain Management; Financial and Procurement Management; and Community Mobilization. Details of some of the current World Bank support in the health sector in Zambia are outlined below. 1.1Malaria Booster Project Under the Malaria Booster Project, the Bank is supporting the government’s national malaria strategy. Activities include the scaling-up of the Indoor Residual Spraying, mass distribution of long lasting insecticide treated bed nets, strengthening of the community response to malaria, and improved monitoring and evaluation of the malaria program. Over the years, these interventions, which are also supported by other Cooperating Partners, have contributed to reduced malaria related morbidity and mortality across all the age groups. For example, between 2006 and 2009, analyses of Zambia’s national-level HMIS data shows a decline of 40 percent in the malaria incidence rate per 1,000 population for all age groups. The current project amount under the Malaria Booster Project is US$30 million which is expected to expire on to 31st January 2013. 1.2 Results Based Financing (RBF) Project This is a sub-project under the Malaria Booster project. Through a competitive selection process, Zambia was awarded US$17 million in 2008 to finance results-based financing (RBF) approaches aimed at improving the delivery of maternal and child health services. The RBF project seeks to strengthen and improve health systems and programme outputs by linking performance to financing. There are two broad areas under the RBF project which include (i) Service delivery, and (ii) impact evaluation. 1.3 Health Financing The Zambian Government plans to establish a Social Health Insurance (SHI) scheme. This is due to limited financial resources to finance the Basic Health Care Package and high households’ expenditure on health which is regressive in nature. Zambia does not have a SHI scheme and by the year 2006, only 1.2 percent of the Zambian population had any form of health insurance. It is assumed that SHI will help the Zambian government to raise additional revenue, promote efficient utilization of government health facilities, equity and delivery of quality health care services. The World Bank intends to support the Zambian Government in evaluating the health care financing landscape in Zambia that would pave the way for establishing the most feasible and sustainable health care financing mechanism in Zambia. Future support to the Zambian Government on SHI will depend on the results of this review. 1.4 Research and Policy Dialogue The main purpose of the programme on research and policy dialogue is to strengthen health policy and planning through research, analysis, and use of evidence-based data in health sector reforms. The Bank has over the years provided a range of analytical and advisory services in this area. Under the current support, the Bank has provided guidance during the development and costing of the National Health Strategic Plan (NHSP) 2011-2015 and will continue supporting Zambia during the implementation process. As part of health systems research, the Bank will take keen interest in analyzing the temporal trends and inequalities that exist in the health system, beyond the composite coverage picture. This is through analytical work and capacity building in the areas of health financing and health systems, HIV and AIDS, drugs logistics, social protection, and nutrition. The Bank will further support the use of evidence-based decision making and documentation through the impact evaluation components of ongoing projects as well as analytical work being undertaken in the sector. 2.Overview To respond to increased demand at its Country Office in Zambia, the World Bank now seeks to expand and complement its current team in Zambia by hiring a health financing expert. The objective of the consultancy is to assist the World Bank in providing analytical and advisory services to the Zambian Government; coordinate all operational and research aspects of the RBF Project; and support the work on health financing, and the research and policy dialogue agenda. The Consultant will contribute to the Health, Nutrition and Population (HNP) work programme particularly the dimensions critical to the creation of improved health systems and results over time. 3. Duties and responsibilities The Consultant will work closely with the World Bank Country health team, the Zambian Government, and other relevant Cooperating Partners and counterparts as needed to achieve the desired goals. The consultant will specifically be responsible for the following: i.Assist the country health team in providing analytical and advisory services designed to help Zambia improve its policy environment and accelerate its development efforts in the health sector. As part of this responsibility, the consultant will be part of the core team for the CAS in addition to providing support to the health inputs of the CAS. ii.Support the World Bank Country Office during the data collection, analysis, and production of the Country Assistance Strategy for Zambia for the period 2012-2015 iii.Support the country health team and the Zambian Government with technical assistance on the review, design and implementation of appropriate health financing mechanisms, and multi-sectoral approaches to health results. iv.Play a lead role in supporting the World Bank health team and the Zambian Ministry of Health with technical assistance on all operational aspects of the RBF project. v.Engage with colleagues responsible for providing technical assistance and deliverables within specific technical components of the RBF Project including impact evaluations (quantitative and qualitative), information systems, etc. vi.Develop, write and disseminate case studies and papers on lessons learnt on the RBF Project with Bank staff, the Zambian government, and international partners. vii.Support the research and policy dialogue agenda by representing the World Bank in research and policy dialogue in the health sector aimed at augmenting the Zambian government’s capacity in policy reforms and programme implementation.
Selection Criteria
The candidate for this position should have the following characteristics: i.A Master Degree in Public Health or Health Economics ii.A solid understanding of the Zambian health sector and health systems, with a particular focus on health financing. Previous experience with RBF programs is a requirement. iii.At least 10 years administration/management experience at district, provincial or national level in the health sector iv.Experience in programme management and planning v.Proven analytical skills, excellent writing, oral communication skills, and organizational skills vi.Computer literate vii.Strong diplomatic skills and success in working with teams both as a team member and as a team leader viii.Willingness to travel extensively within the country
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778866&theSitePK=1058433&JobNo=120750&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778834
E T Temporary Accounting Job Vacancy at World Bank Sudan
Job # 120801
Job Title E T Temporary
Job Family Accounting
Location Khartoum, Sudan
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 22-Apr-2012
Language Requirements English [Essential]; Arabic [Desired]
Appointment Type
Background / General description
The World Bank Country Office in Khartoum, Sudan has an opening for a Extended Term Temporary appointment as an Administration Assistant (Transaction Processor) level ET3 for a period of one year with possible extension depending on sustained good performance and continued funding.
Duties and Accountabilities
The Transaction Processor will work as part of the administrative and resource management staff in the Country Office. Under the general supervision of the Resource Management Analyst, the Transaction Processor would carry out the following functions: • Provide primary assistance and support to the Resource Management Team in processing accounting and administrative transactions for the Sudan country office. • Handle posting of purchase orders, goods receipt, service entry sheets and maintenance of inventory in SAP. • Handle routine data entry, including check writing, filing of accounting documents. • Handle custody of petty cash and collections. • Monitor vehicle fuel and maintenance costs and other equipments. • Undertake ad hoc inquiries in standard and non-standard databases, retrieves, manipulates and presents accounting and administrative data. • Identify and resolve diverse accounting and administrative transactional issues as they arise, often requiring interpretation of procedures and processes; independently determine appropriate application in consultation with the accounting team members. • Support the preparation of quarterly budget reports. • Performs other tasks assigned by Management with respect to the Sudan Country Office program.
Selection Criteria
• The preferred candidate should be a holder of a minimum of college diploma (university degree preferred) in accounting with five years of experience, preferably in computerized accounting. • Strong interpersonal skills; commitment to team-oriented work in a multi-disciplinary matrix management environment. Prior Bank Group experience would be a plus. • Demonstrated skills in retrieving/obtaining accounting and administrative information from various Bank sources and pulling them together in a useable format. • Sound organizational skills and ability to prioritize and deliver assignments as required and ability to work under pressure and to meet tight deadlines. • Strong English and Arabic language skills (verbal and written). • Ability to pass relevant Bank Group tests in accounting. The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778866&theSitePK=1058433&JobNo=120801&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778834
Job Title E T Temporary
Job Family Accounting
Location Khartoum, Sudan
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 22-Apr-2012
Language Requirements English [Essential]; Arabic [Desired]
Appointment Type
Background / General description
The World Bank Country Office in Khartoum, Sudan has an opening for a Extended Term Temporary appointment as an Administration Assistant (Transaction Processor) level ET3 for a period of one year with possible extension depending on sustained good performance and continued funding.
Duties and Accountabilities
The Transaction Processor will work as part of the administrative and resource management staff in the Country Office. Under the general supervision of the Resource Management Analyst, the Transaction Processor would carry out the following functions: • Provide primary assistance and support to the Resource Management Team in processing accounting and administrative transactions for the Sudan country office. • Handle posting of purchase orders, goods receipt, service entry sheets and maintenance of inventory in SAP. • Handle routine data entry, including check writing, filing of accounting documents. • Handle custody of petty cash and collections. • Monitor vehicle fuel and maintenance costs and other equipments. • Undertake ad hoc inquiries in standard and non-standard databases, retrieves, manipulates and presents accounting and administrative data. • Identify and resolve diverse accounting and administrative transactional issues as they arise, often requiring interpretation of procedures and processes; independently determine appropriate application in consultation with the accounting team members. • Support the preparation of quarterly budget reports. • Performs other tasks assigned by Management with respect to the Sudan Country Office program.
Selection Criteria
• The preferred candidate should be a holder of a minimum of college diploma (university degree preferred) in accounting with five years of experience, preferably in computerized accounting. • Strong interpersonal skills; commitment to team-oriented work in a multi-disciplinary matrix management environment. Prior Bank Group experience would be a plus. • Demonstrated skills in retrieving/obtaining accounting and administrative information from various Bank sources and pulling them together in a useable format. • Sound organizational skills and ability to prioritize and deliver assignments as required and ability to work under pressure and to meet tight deadlines. • Strong English and Arabic language skills (verbal and written). • Ability to pass relevant Bank Group tests in accounting. The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778866&theSitePK=1058433&JobNo=120801&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778834
Program AssistantJob Vacancy at World Bank Senegal
Job # 120789
Job Title Program Assistant
Job Family Administration
Location Dakar, Senegal
Appointment Local Hire
Job Posted 29-Mar-2012
Closing Date 12-Apr-2012http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120789&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Language Requirements English [Essential]; French [Desired]
Appointment Type
Background / General description
The Water and Sanitation Program (WSP) is a global partnership, administered by the World Bank, with a mission to help poor people gain sustained access to water supply and sanitation services. WSP works in partnership with country client governments, external support agencies, water sector professionals, civil society and private organizations to improve various institutional, technical, economic, financial, and legal aspects of service delivery options and to promote large-scale programs to accelerate service provision to the poor. It also identifies and analyses key sector problems, identifies solutions, documents and shares lessons from the field and disseminates knowledge at local, national, regional and global level. . WSP's Business Plan for fiscal years 2011 to 2015 proposes to contribute to sector outcomes in six strategic areas: 1) scaling up rural sanitation and hygiene; 2) creating sustainable services through domestic private sector participation; 3) supporting poor-inclusive sector reform; 4) targeting the urban poor and improving services in small towns; 5) mitigating and adapting service delivery to climate change impacts; and 6) delivering services in fragile states. WSP has offices in 24 countries across Africa, East Asia and the Pacific, Latin America and the Caribbean, South Asia, and in Washington, DC. WSP is led by a Program Manager located in the World Bank’s Transport, Water and ICT Department in the Sustainable Development Network (SDN) Vice Presidency. The WSP Africa regional office is based in Nairobi. For more information about WSP please visit www.wsp.org. Purpose and Scope of the Job: In Africa, WSP is recognized as a leading source of knowledge and expertise on WSS policy and practices. Through its country and thematic work, WSP-Africa seeks to develop new and comparative bodies of knowledge in areas that are judged most likely to assist achieving the WSS MDGs. Thematic support to countries is consolidated within the framework of national action plans to meet the WSS MDGs, whilst specific country support is focused on neglected sector components, such as rural water supply, sanitation and hygiene services to the urban poor, and sector finance. WSP-Africa also supports advocacy and sharing of best practice information across the region. WSP-Africa seeks to appoint a Program Assistant who will provide bilingual support to the WSP office in Senegal, and other WSP focus countries in West Africa. Located in Dakar, Senegal, the Program Assistant will provide administrative and client support services.
Duties and Accountabilities
The Program Assistant will: a) Provide primary assistance in the implementation of the Senegal work program and other WSP West African countries and carry out the full range of office support work, including managing processes and monitoring schedules related to the team’s tasks; Anticipate and proactively address client and changing business needs; b) Independently work with the Senegal and WSP West Africa team staff, consultants, WSP-sponsored individuals, and visitors in travel planning, assuring compliance with World Bank and WSP-specific rules, liaising closely with the Finance and Budget officer in Nairobi; c) Demonstrate accountability with respect to prioritizing assignments and ensuring effective handling and completion of work. Keep tasks on track, responding to deadlines and priorities, keeping staff informed of progress; d) Draft routine correspondence and proofread materials using proper grammar, punctuation and style and capable of making full use of shared drive software capabilities; e) Produce complex reports, charts, graphs, etc, using word processing or desktop publishing according to standard Bank formats and distribution; f) Identify and resolve diverse issues/problems especially of an administrative nature, which often require interpretation of existing procedures and processes and independently determine the appropriate action; g) Play a key role in organization and coordination of events emanating from Senegal and the sub region such as national, regional and international meetings; h) Travel, as needed, both nationally and internationally, on official business; i) Organize and continually update files, archives, mailing lists, etc., relating to Senegal activities, in line with WSP and World Bank standards and requirements; j) Perform additional tasks on an ad hoc basis, such as providing support to Task Team Leaders, translations and other unit requirements; k) Participate in mission field work as required. Supervision: The Program Assistant will: a) Report to the Principal Regional Team Leader based in Nairobi on all substantive and professional matters. Day to day supervision will be provided by the Senegal Country Coordinator and the Administrative and Client Support staff supervisor; b) Operate under the authority of the Country Director for Senegal and report to relevant staff of the country office on all matters concerning administration and the World Bank’s relationship with Senegal. (S)he will follow all the policies and guidelines applicable to the staff of the World Bank Country Office. (S)he will be provided with an office, PC and telephone connection in the World Bank Country Office; c) Observe all rules and regulations governing staff conduct and employment.
Selection Criteria
The Program Assistant should: a) Have a minimum of High School diploma or college diploma preferably in Secretarial Studies, Office Management or Business Administration, or other relevant qualification such as Baccalaureate + 3 or equivalent; b) Advanced knowledge of highly diverse and intricate work routines, processes and procedures; c) Have seven years experience in similar or related positions, demonstrating increasing levels of responsibility; d) Have strong written and verbal communication skills in English and French to draft correspondence on a range of topics and ensure quality of documents; e) Thorough knowledge and use of all relevant computer software, including advanced functions of standard computer applications such as Microsoft Office, Lotus Notes, internet software and the ability to help organize data and information retrieval system; f) Strong interpersonal skills in order to deal tactfully and effectively with internal/external contacts at all levels; g) Effective analytical, research and problem solving skills; h) Proven skills in planning, prioritizing and coordinating work and other activities internally and externally; i) Ability to work effectively in a multicultural environment and able to produce high quality work under pressure; j) Ability to carry through initiatives independently; k) Successfully complete World Bank tests in place at the time of recruitment as required COMPETENCIES World Bank Group competencies broadly linked to this job are: • Technology and systems knowledge - Exhibits excellent knowledge of Microsoft office applications & proficiency of technology relevant to functional area. Ensures acquisition of latest relevant technical skills. Coaches less experienced staff on relevant technology and systems. • Project and task management - Able to undertake diverse and complex assignments with minimal supervision. Demonstrates good organizational skills, can plan and prioritize own work and, if it falls in the area of assigned responsibilities, work of internal clients (e.g. manager). • Institutional policies, processes, and procedures – Understands institutional priorities, policies, procedures & people relevant to assigned responsibilities. Able to guide others in policy application. Proactively seeks to enhance relevant functional knowledge and practical experience. • Versatility and adaptability - Takes initiative to proactively learn developments in relevant policies, procedures and technology. Proactively identifies, prevents and/or solves problems. Actively seeks ways to work more efficiently. Participates actively in change activities. • Client Orientation (ACS) - Interacts with clients with discretion and diplomacy, demonstrating ability to resolve complex client related issues in a timely and quality manner. Displays understanding of relevant internal WB and external factors and their impact to the client. • Learning, knowledge sharing and communication (ACS) - Able communicate in a constructive and professional manner. Assists in the preparation of written materials in accordance with WB administrative guidelines. Seeks opportunities to enhance own skills and contribute to unit's knowledge sharing. • Business judgment and analytical decision making (ACS) - Able to effectively and independently provide general research support, access requirements of a situation, and make sound judgment on action needed. Demonstrates proficiency in records organization processes and systems according to WB policies. • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120789&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Job Title Program Assistant
Job Family Administration
Location Dakar, Senegal
Appointment Local Hire
Job Posted 29-Mar-2012
Closing Date 12-Apr-2012http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120789&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Language Requirements English [Essential]; French [Desired]
Appointment Type
Background / General description
The Water and Sanitation Program (WSP) is a global partnership, administered by the World Bank, with a mission to help poor people gain sustained access to water supply and sanitation services. WSP works in partnership with country client governments, external support agencies, water sector professionals, civil society and private organizations to improve various institutional, technical, economic, financial, and legal aspects of service delivery options and to promote large-scale programs to accelerate service provision to the poor. It also identifies and analyses key sector problems, identifies solutions, documents and shares lessons from the field and disseminates knowledge at local, national, regional and global level. . WSP's Business Plan for fiscal years 2011 to 2015 proposes to contribute to sector outcomes in six strategic areas: 1) scaling up rural sanitation and hygiene; 2) creating sustainable services through domestic private sector participation; 3) supporting poor-inclusive sector reform; 4) targeting the urban poor and improving services in small towns; 5) mitigating and adapting service delivery to climate change impacts; and 6) delivering services in fragile states. WSP has offices in 24 countries across Africa, East Asia and the Pacific, Latin America and the Caribbean, South Asia, and in Washington, DC. WSP is led by a Program Manager located in the World Bank’s Transport, Water and ICT Department in the Sustainable Development Network (SDN) Vice Presidency. The WSP Africa regional office is based in Nairobi. For more information about WSP please visit www.wsp.org. Purpose and Scope of the Job: In Africa, WSP is recognized as a leading source of knowledge and expertise on WSS policy and practices. Through its country and thematic work, WSP-Africa seeks to develop new and comparative bodies of knowledge in areas that are judged most likely to assist achieving the WSS MDGs. Thematic support to countries is consolidated within the framework of national action plans to meet the WSS MDGs, whilst specific country support is focused on neglected sector components, such as rural water supply, sanitation and hygiene services to the urban poor, and sector finance. WSP-Africa also supports advocacy and sharing of best practice information across the region. WSP-Africa seeks to appoint a Program Assistant who will provide bilingual support to the WSP office in Senegal, and other WSP focus countries in West Africa. Located in Dakar, Senegal, the Program Assistant will provide administrative and client support services.
Duties and Accountabilities
The Program Assistant will: a) Provide primary assistance in the implementation of the Senegal work program and other WSP West African countries and carry out the full range of office support work, including managing processes and monitoring schedules related to the team’s tasks; Anticipate and proactively address client and changing business needs; b) Independently work with the Senegal and WSP West Africa team staff, consultants, WSP-sponsored individuals, and visitors in travel planning, assuring compliance with World Bank and WSP-specific rules, liaising closely with the Finance and Budget officer in Nairobi; c) Demonstrate accountability with respect to prioritizing assignments and ensuring effective handling and completion of work. Keep tasks on track, responding to deadlines and priorities, keeping staff informed of progress; d) Draft routine correspondence and proofread materials using proper grammar, punctuation and style and capable of making full use of shared drive software capabilities; e) Produce complex reports, charts, graphs, etc, using word processing or desktop publishing according to standard Bank formats and distribution; f) Identify and resolve diverse issues/problems especially of an administrative nature, which often require interpretation of existing procedures and processes and independently determine the appropriate action; g) Play a key role in organization and coordination of events emanating from Senegal and the sub region such as national, regional and international meetings; h) Travel, as needed, both nationally and internationally, on official business; i) Organize and continually update files, archives, mailing lists, etc., relating to Senegal activities, in line with WSP and World Bank standards and requirements; j) Perform additional tasks on an ad hoc basis, such as providing support to Task Team Leaders, translations and other unit requirements; k) Participate in mission field work as required. Supervision: The Program Assistant will: a) Report to the Principal Regional Team Leader based in Nairobi on all substantive and professional matters. Day to day supervision will be provided by the Senegal Country Coordinator and the Administrative and Client Support staff supervisor; b) Operate under the authority of the Country Director for Senegal and report to relevant staff of the country office on all matters concerning administration and the World Bank’s relationship with Senegal. (S)he will follow all the policies and guidelines applicable to the staff of the World Bank Country Office. (S)he will be provided with an office, PC and telephone connection in the World Bank Country Office; c) Observe all rules and regulations governing staff conduct and employment.
Selection Criteria
The Program Assistant should: a) Have a minimum of High School diploma or college diploma preferably in Secretarial Studies, Office Management or Business Administration, or other relevant qualification such as Baccalaureate + 3 or equivalent; b) Advanced knowledge of highly diverse and intricate work routines, processes and procedures; c) Have seven years experience in similar or related positions, demonstrating increasing levels of responsibility; d) Have strong written and verbal communication skills in English and French to draft correspondence on a range of topics and ensure quality of documents; e) Thorough knowledge and use of all relevant computer software, including advanced functions of standard computer applications such as Microsoft Office, Lotus Notes, internet software and the ability to help organize data and information retrieval system; f) Strong interpersonal skills in order to deal tactfully and effectively with internal/external contacts at all levels; g) Effective analytical, research and problem solving skills; h) Proven skills in planning, prioritizing and coordinating work and other activities internally and externally; i) Ability to work effectively in a multicultural environment and able to produce high quality work under pressure; j) Ability to carry through initiatives independently; k) Successfully complete World Bank tests in place at the time of recruitment as required COMPETENCIES World Bank Group competencies broadly linked to this job are: • Technology and systems knowledge - Exhibits excellent knowledge of Microsoft office applications & proficiency of technology relevant to functional area. Ensures acquisition of latest relevant technical skills. Coaches less experienced staff on relevant technology and systems. • Project and task management - Able to undertake diverse and complex assignments with minimal supervision. Demonstrates good organizational skills, can plan and prioritize own work and, if it falls in the area of assigned responsibilities, work of internal clients (e.g. manager). • Institutional policies, processes, and procedures – Understands institutional priorities, policies, procedures & people relevant to assigned responsibilities. Able to guide others in policy application. Proactively seeks to enhance relevant functional knowledge and practical experience. • Versatility and adaptability - Takes initiative to proactively learn developments in relevant policies, procedures and technology. Proactively identifies, prevents and/or solves problems. Actively seeks ways to work more efficiently. Participates actively in change activities. • Client Orientation (ACS) - Interacts with clients with discretion and diplomacy, demonstrating ability to resolve complex client related issues in a timely and quality manner. Displays understanding of relevant internal WB and external factors and their impact to the client. • Learning, knowledge sharing and communication (ACS) - Able communicate in a constructive and professional manner. Assists in the preparation of written materials in accordance with WB administrative guidelines. Seeks opportunities to enhance own skills and contribute to unit's knowledge sharing. • Business judgment and analytical decision making (ACS) - Able to effectively and independently provide general research support, access requirements of a situation, and make sound judgment on action needed. Demonstrates proficiency in records organization processes and systems according to WB policies. • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120789&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Senior Executive Assistant Job Vacancy at World Bank Abuja Nigeria
Job # 120804
Job Title Senior Executive Assistant
Job Family Administration
Location Abuja, Nigeria
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 17-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The successful candidate will report directly to the Country Director and interact with other members of the Country Management Unit (CMU) and Washington D.C. S/He will provide the full range of executive support functions, to include administrative management, day-to-day supervision and coordination of the unit's workflow, quality assurance (i.e., documents, processes, etc.), executive assistance in support of the senior manager, liaison with senior officials both inside and outside the Bank Group, and general research support. In addition, the incumbent is required to have an expert knowledge of Bank Group administrative and/or operational procedures to ensure adherence to relevant guidelines and overall quality of outputs and the ability to exercise strategic thinking and decision-making skills. S/He may also be delegated a role in guiding and advising ACS staff in the country, and lead coordination role within the front office. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Senior Executive Assistant’s duties and accountabilities include, but are not limited to, the following: • Works with the highest level of discretion in providing wide-ranging executive assistance support, setting and managing priorities and the workflow of manager, as well as administrative coordination within the VPU or equivalent organizational structure. • Responsible for time management and scheduling on behalf of Director, to include effective prioritizing and resolving related conflicts and competing demands. • Effectively provides general research support and utilizes all relevant computer software to retrieve, maintain and manipulate data as needed. • Establishes and maintains an effective network of contacts to ensure effective liaison in support of the Country Director’s priorities. • Coordinates and monitors multiple and diverse work processes and activities to ensure that management decisions are properly carried out and products are delivered in a timely manner. • Ensures quality of documents requiring Director’s approval and/or signature. • Keeps others informed by providing relevant information, reports or status updates. • Drafts/finalizes correspondence on a range of topics on behalf of Director or equivalent manager and prepares minutes of meetings. • Supports and works collaboratively with members of the immediate work team as well as with others in diverse work groups/teams/task forces, across Bank Group offices. • As unit's first point of contact with HR, coordinates closely with HR colleagues on a range of issues, including internal/external recruitment of ACS staff (and in some instances consultants/temporary staff), review of job posting/grading/selection communication/processes, follow-up on contract expirations, extensions, salary increases and other personnel actions. • Accountable for the smooth operation of the office support work and related systems within VPU front office or equivalent organizational structure by assuming primary responsibility for organizing and coordinating workflow and oversee ACS staff. Provides primary or secondary input to subordinate OPEs. • Routinely provides research support and utilizes all relevant computer software to retrieve, maintain and manipulate data. (Prepares presentation materials independently.) • Participates in institutional activities, and leads task group activities within the VPU or equivalent organizational structure. • Independently responds to extensive and diverse inquiries, and makes decisions when multiple courses of action are possible. • Coordinates and monitors multiple and diverse work processes and activities to ensure management decisions and directives are properly carried out and the timely delivery of products. • Routinely involved in relaying/processing/handling information of the most sensitive, diverse and confidential nature. • Recruits, trains, oversees and mentors ACS staff effectively. • Establishes and maintains an effective network of contacts both inside and outside the VPU or organizational unit to ensure effective liaison in support of the office and senior manager's needs. Work implies frequent interaction with the following Internal Contacts: • Office of the President, EDs, VP-wide staff, IFC and MIGA • Other institutional Units such as, but not limited to, CTR, FIN, GEF, RMC, TRE, etc. • Staff in all locations, locally and internationally • Human Resource Staff • Units providing cross support External Contacts: • Government Officials • External Organizations • External Counterparts • External Service Providers • Consultants
Selection Criteria
• Bachelor’s Degree in Arts, humanities or management sciences • At least 7 years relevant experience • Extensive and diverse experience in more than one VPU or Country Program or across a range of different business areas and In-depth knowledge of the full range of Bank Group processes, policies and procedures. • Excellent interpersonal skills and ability to interact responsively with an extensive network of contacts at senior levels, both internally and externally, with good judgment, tact and diplomacy. • Outstanding interpersonal skills and ability to interact with an extensive network of contacts at senior levels, both internally and externally, and demonstrated ability to respond and deal effectively with diverse situations that require good judgment, tact and diplomacy • Recognized ability to assume leadership role among administrative and client support group • Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in meeting constantly changing business needs with competing activities and demands, and to effectively serve both as team leader and team member • Experience in the full range of Bank office support work, with a high level of sustained performance. • Effective analytical, research and problem-solving skills • Strong written and verbal communication skills in English and ability to draft correspondence on a range of topics; ensure quality of documents requiring Country Director's approval and/or signature. • Thorough knowledge and application of Bank Group administrative and/or operational policies and procedures to ensure adherence to relevant guidelines and overall quality of outputs. • Thorough knowledge and use of all relevant computer software, including advanced functions of Bank standard computer applications, and the ability to help organize data and information retrieval systems. • Ability to oversee the resolution of conflicting demands. • Outstanding demonstrated skills in organizing, prioritizing, scheduling, planning and coordinating work and other activities internally and externally. • Ability to coach and supervise ACS staff, including mentoring junior staff. • Ability to pass the required World Bank Group skills test
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120804&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Job Title Senior Executive Assistant
Job Family Administration
Location Abuja, Nigeria
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 17-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The successful candidate will report directly to the Country Director and interact with other members of the Country Management Unit (CMU) and Washington D.C. S/He will provide the full range of executive support functions, to include administrative management, day-to-day supervision and coordination of the unit's workflow, quality assurance (i.e., documents, processes, etc.), executive assistance in support of the senior manager, liaison with senior officials both inside and outside the Bank Group, and general research support. In addition, the incumbent is required to have an expert knowledge of Bank Group administrative and/or operational procedures to ensure adherence to relevant guidelines and overall quality of outputs and the ability to exercise strategic thinking and decision-making skills. S/He may also be delegated a role in guiding and advising ACS staff in the country, and lead coordination role within the front office. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Senior Executive Assistant’s duties and accountabilities include, but are not limited to, the following: • Works with the highest level of discretion in providing wide-ranging executive assistance support, setting and managing priorities and the workflow of manager, as well as administrative coordination within the VPU or equivalent organizational structure. • Responsible for time management and scheduling on behalf of Director, to include effective prioritizing and resolving related conflicts and competing demands. • Effectively provides general research support and utilizes all relevant computer software to retrieve, maintain and manipulate data as needed. • Establishes and maintains an effective network of contacts to ensure effective liaison in support of the Country Director’s priorities. • Coordinates and monitors multiple and diverse work processes and activities to ensure that management decisions are properly carried out and products are delivered in a timely manner. • Ensures quality of documents requiring Director’s approval and/or signature. • Keeps others informed by providing relevant information, reports or status updates. • Drafts/finalizes correspondence on a range of topics on behalf of Director or equivalent manager and prepares minutes of meetings. • Supports and works collaboratively with members of the immediate work team as well as with others in diverse work groups/teams/task forces, across Bank Group offices. • As unit's first point of contact with HR, coordinates closely with HR colleagues on a range of issues, including internal/external recruitment of ACS staff (and in some instances consultants/temporary staff), review of job posting/grading/selection communication/processes, follow-up on contract expirations, extensions, salary increases and other personnel actions. • Accountable for the smooth operation of the office support work and related systems within VPU front office or equivalent organizational structure by assuming primary responsibility for organizing and coordinating workflow and oversee ACS staff. Provides primary or secondary input to subordinate OPEs. • Routinely provides research support and utilizes all relevant computer software to retrieve, maintain and manipulate data. (Prepares presentation materials independently.) • Participates in institutional activities, and leads task group activities within the VPU or equivalent organizational structure. • Independently responds to extensive and diverse inquiries, and makes decisions when multiple courses of action are possible. • Coordinates and monitors multiple and diverse work processes and activities to ensure management decisions and directives are properly carried out and the timely delivery of products. • Routinely involved in relaying/processing/handling information of the most sensitive, diverse and confidential nature. • Recruits, trains, oversees and mentors ACS staff effectively. • Establishes and maintains an effective network of contacts both inside and outside the VPU or organizational unit to ensure effective liaison in support of the office and senior manager's needs. Work implies frequent interaction with the following Internal Contacts: • Office of the President, EDs, VP-wide staff, IFC and MIGA • Other institutional Units such as, but not limited to, CTR, FIN, GEF, RMC, TRE, etc. • Staff in all locations, locally and internationally • Human Resource Staff • Units providing cross support External Contacts: • Government Officials • External Organizations • External Counterparts • External Service Providers • Consultants
Selection Criteria
• Bachelor’s Degree in Arts, humanities or management sciences • At least 7 years relevant experience • Extensive and diverse experience in more than one VPU or Country Program or across a range of different business areas and In-depth knowledge of the full range of Bank Group processes, policies and procedures. • Excellent interpersonal skills and ability to interact responsively with an extensive network of contacts at senior levels, both internally and externally, with good judgment, tact and diplomacy. • Outstanding interpersonal skills and ability to interact with an extensive network of contacts at senior levels, both internally and externally, and demonstrated ability to respond and deal effectively with diverse situations that require good judgment, tact and diplomacy • Recognized ability to assume leadership role among administrative and client support group • Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in meeting constantly changing business needs with competing activities and demands, and to effectively serve both as team leader and team member • Experience in the full range of Bank office support work, with a high level of sustained performance. • Effective analytical, research and problem-solving skills • Strong written and verbal communication skills in English and ability to draft correspondence on a range of topics; ensure quality of documents requiring Country Director's approval and/or signature. • Thorough knowledge and application of Bank Group administrative and/or operational policies and procedures to ensure adherence to relevant guidelines and overall quality of outputs. • Thorough knowledge and use of all relevant computer software, including advanced functions of Bank standard computer applications, and the ability to help organize data and information retrieval systems. • Ability to oversee the resolution of conflicting demands. • Outstanding demonstrated skills in organizing, prioritizing, scheduling, planning and coordinating work and other activities internally and externally. • Ability to coach and supervise ACS staff, including mentoring junior staff. • Ability to pass the required World Bank Group skills test
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120804&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Senior Operations Specialist Job Vacancy at World Bank Benin
Job # 120769
Job Title Senior Operations Specialist
Job Family Health, Nutrition & Population
Location Cotonou, Benin
Appointment Local Hire
Job Posted 28-Mar-2012
Closing Date 18-Apr-2012
Language Requirements English [Essential]; French [Essential]
Appointment Type
Background / General description
Within the World Bank, the Health, Nutrition and Population (HNP) unit in Africa (AFTHE) has a large and complex portfolio, covering all countries of the region. These countries have very different levels of economic and social development and thus benefit from a wide range of support from the Bank (loans, grants, technical assistance). The success of these projects requires a high level of technical and operational support from the Bank. AFTHE therefore is looking for a Senior Operation Specialist, based in Benin to support our clients in Benin and Togo and to work closely with other development partners. The Benin portfolio includes (i) a project to strengthen performance of the health system, through Results-Based Financing (RBF) mechanism, in coordination with GAVI and the Global Fund, (ii) a project supporting the fight against HIV / AIDS, and (iii) a pilot project on community nutrition, funded by a Japan Social Development Fund.. The Senior Operation Specialist will work closely with the Client’s teams and will provide support to the Bank operational and analytical work. He/she will also contribute to the development and implementation of the Bank strategy for Africa. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Senior Operations Specialist will have the overall responsibility of supporting the operational work of the HNP team and overseeing the HNP portfolio in Benin. He/she will be team leader (TTL) for certain operations and support other TTLs. As a full member of AFTHE, his / her duties will include: (i) supervising the Second Multisectoral Project against HIV / AIDS in Benin, (ii) supporting the implementation of the Health System performance Project in Benin, and (iii) ensuring the political dialogue with the Government and Development Partners in the HNP sectors in Benin and Togo. He / she will work closely with development partners to ensure the achievement of national priorities and harmonization and coordination of activities on external funding. From an operational perspective, he / she will oversee the implementation of projects, provide technical support, coordinate with specialists in procurement, financial management and disbursement, and maintain relationships with other partners. The Senior Operations Specialist will have the following specific responsibilities: • Promote and strengthen dialogue in the health sector with the governments of Benin and Togo, in providing leadership in the reforms of the health sector and promoting knowledge exchange activities that meet the needs of governments and that are integrated with the Bank country partnership strategies. • Coordinate analytical work on health issues and contribute to analytical work conducted by PREM in areas such as public expenditure reviews. • Supervise the projects in Benin with a focus on achieving tangible results in the field. Contribute to the efforts of the client to oversee the development of RBF and its evaluation, strengthen monitoring and evaluation, and strengthening the capacity of governments to provide the key management functions. • Work closely with the Resident Representative and cross-sectoral teams responsible for the preparation and implementation of country programs for Benin and Togo. • Take an active part in the country team activities. • Keep up to date with the latest developments in the health sector globally, as well as cross-cutting issues affecting the performance of the health sectors. • Work constructively with active partners in the health sector in Benin and Togo and help ensure the availability of sufficient resources and effective utilization to achieve maximum progress. NB: The position is based in Benin (Cotonou). Nevertheless, it is required that the Senior Operations Specialist in Senior devotes 25% of his / her time in Togo, including through a presence one week per month (on average) in Lome.
Selection Criteria
• An advanced university degree in Economics, Health Economics, Public Health, Health Policy or related field. At least 8 years of relevant experience. • Knowledge and proven experience in analytical and operational tasks in the health sector, acquired with the World Bank or with other development institutions. • A wide experience in issues related to health system strengthening in developing countries, including priority-setting, designing and supervising performance-based contracts, monitoring and evaluation, institutional development and institutional reform, and capacity building. • An experience and documented successes in overseeing major health operations in complex contexts. • Extensive experience in post-conflict situations, including an ability to adapt to difficult living conditions. • Experience in coordination with development partners. • Ability to promote political dialogue by listening to various opinions, integrating ideas and reaching consensus. • Excellent communicative skills and editorial in French and English. • Ability to work as a team, as a team member as well as team leader. Great team work ethic and good interpersonal relations.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120769&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Job Title Senior Operations Specialist
Job Family Health, Nutrition & Population
Location Cotonou, Benin
Appointment Local Hire
Job Posted 28-Mar-2012
Closing Date 18-Apr-2012
Language Requirements English [Essential]; French [Essential]
Appointment Type
Background / General description
Within the World Bank, the Health, Nutrition and Population (HNP) unit in Africa (AFTHE) has a large and complex portfolio, covering all countries of the region. These countries have very different levels of economic and social development and thus benefit from a wide range of support from the Bank (loans, grants, technical assistance). The success of these projects requires a high level of technical and operational support from the Bank. AFTHE therefore is looking for a Senior Operation Specialist, based in Benin to support our clients in Benin and Togo and to work closely with other development partners. The Benin portfolio includes (i) a project to strengthen performance of the health system, through Results-Based Financing (RBF) mechanism, in coordination with GAVI and the Global Fund, (ii) a project supporting the fight against HIV / AIDS, and (iii) a pilot project on community nutrition, funded by a Japan Social Development Fund.. The Senior Operation Specialist will work closely with the Client’s teams and will provide support to the Bank operational and analytical work. He/she will also contribute to the development and implementation of the Bank strategy for Africa. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Senior Operations Specialist will have the overall responsibility of supporting the operational work of the HNP team and overseeing the HNP portfolio in Benin. He/she will be team leader (TTL) for certain operations and support other TTLs. As a full member of AFTHE, his / her duties will include: (i) supervising the Second Multisectoral Project against HIV / AIDS in Benin, (ii) supporting the implementation of the Health System performance Project in Benin, and (iii) ensuring the political dialogue with the Government and Development Partners in the HNP sectors in Benin and Togo. He / she will work closely with development partners to ensure the achievement of national priorities and harmonization and coordination of activities on external funding. From an operational perspective, he / she will oversee the implementation of projects, provide technical support, coordinate with specialists in procurement, financial management and disbursement, and maintain relationships with other partners. The Senior Operations Specialist will have the following specific responsibilities: • Promote and strengthen dialogue in the health sector with the governments of Benin and Togo, in providing leadership in the reforms of the health sector and promoting knowledge exchange activities that meet the needs of governments and that are integrated with the Bank country partnership strategies. • Coordinate analytical work on health issues and contribute to analytical work conducted by PREM in areas such as public expenditure reviews. • Supervise the projects in Benin with a focus on achieving tangible results in the field. Contribute to the efforts of the client to oversee the development of RBF and its evaluation, strengthen monitoring and evaluation, and strengthening the capacity of governments to provide the key management functions. • Work closely with the Resident Representative and cross-sectoral teams responsible for the preparation and implementation of country programs for Benin and Togo. • Take an active part in the country team activities. • Keep up to date with the latest developments in the health sector globally, as well as cross-cutting issues affecting the performance of the health sectors. • Work constructively with active partners in the health sector in Benin and Togo and help ensure the availability of sufficient resources and effective utilization to achieve maximum progress. NB: The position is based in Benin (Cotonou). Nevertheless, it is required that the Senior Operations Specialist in Senior devotes 25% of his / her time in Togo, including through a presence one week per month (on average) in Lome.
Selection Criteria
• An advanced university degree in Economics, Health Economics, Public Health, Health Policy or related field. At least 8 years of relevant experience. • Knowledge and proven experience in analytical and operational tasks in the health sector, acquired with the World Bank or with other development institutions. • A wide experience in issues related to health system strengthening in developing countries, including priority-setting, designing and supervising performance-based contracts, monitoring and evaluation, institutional development and institutional reform, and capacity building. • An experience and documented successes in overseeing major health operations in complex contexts. • Extensive experience in post-conflict situations, including an ability to adapt to difficult living conditions. • Experience in coordination with development partners. • Ability to promote political dialogue by listening to various opinions, integrating ideas and reaching consensus. • Excellent communicative skills and editorial in French and English. • Ability to work as a team, as a team member as well as team leader. Great team work ethic and good interpersonal relations.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120769&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Facilities Manager Job Vacancy at World Bank Nairobi Kenya
Job # 120802
Job Title Facilities Manager - Nairobi, Kenya
Job Family General Services
Location Nairobi, Kenya
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 23-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank Group is seeking to hire a seasoned professional to serve as the Facilities Project Manager, based in Nairobi, Kenya. The World Bank country office staff based in Kenya, together with International Finance Corporation (IFC) staff in Kenya, will occupy new office premises comprising of a 15,000 sq.m. 21-storey building in the Upper Hill area in Nairobi, consisting of 6 floors of car-parking, 13 floors of office space, a ground floor and a lower level containing the electrical and mechanical plant rooms. The new office premises are currently scheduled for fit-out in 2012-2013; expected occupancy is in July 2013. The role of the successful candidate will be to oversee the provision of integrated building management services to the World Bank Group teams located in the Kenya duty location. The successful candidate will on a day-to-day basis report to the International Facility Manager, GSDCR, based in Washington DC, and will have an official reporting relationship to the Manager for Corporate Real Estate and Facilities (GSDCR) based in Washington DC. S/he will be a key member of the Global Facilities Management team, based in Nairobi, Kenya. The position’s responsibilities include management of the operations and maintenance including testing of the Electrical and Mechanical base-building equipment installed during the remaining warranty period and through the construction work for the fit-out of the tenant floors. The incumbent will be responsible for all preparation and coordination for the present office to be relocated to the new building, and ultimately the oversight and coordination of contracted services for housekeeping, building maintenance, engineering and security. Once the World Bank Group units are established within the new building, the incumbent will also be assigned Facilities oversight for smaller Country Offices in the neighboring East Africa geographical region. In addition to the Facilities Management (FM) role, the individual will provide guidance to the fit-out design activities in terms of design review, site-inspections and witness testing/commissioning of the architectural and engineering systems within the building. The incumbent will report on these issues to the Project Manager GSDCR based in Washington. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.
Duties and Accountabilities
Pre-occupation of building: • Carry out thorough inspection of base building to check for any remaining construction defects. Coordinate with the base-building Contractor to ensure any defect is rectified prior to end of General Contractor's warranty (6 months from completion and handover of the building). • Follow World Bank-standard FM guidelines and procedures for the operations and maintenance, including Planned Preventative Maintenance (PPM) schedules of the Electrical and Mechanical Equipment installed by the Developer. Ensure maintenance is in accordance to Manufacturers recommendations for all installed equipment, including but not limited to Low Voltage Distribution, Generators, water supply (bore hole) and Fire Suppression Systems. • Provide guidance to the Project Management team, specifically with regard to providing knowledge and experience with the maintenance of materials and equipment proposed in the design stage, materials supply chain and future availability of replacements, warranty and other life span issues. • Receive, review and record all the Building Manuals required to be provided by both the base building General Contractor and the Fit-out Contractor. • Provide onsite Project Management assistance to the Washington–based Senior Project Manager responsible for the fit-out of the interiors, with the intent to become intimately familiar with the infrastructure and systems of the new building. • Document/verify all finishing materials, equipment installed and their suppliers, maintenance manuals and guidelines are in place before occupancy. • Provide FM guidance to delegated coordinators at existing World Bank Group offices, in preparation for move into new building . • Working with the World Bank Group designated local coordinators, and in close coordination with the local IT staff, develop a detailed move program designed to be efficient and time-sensitive. Effectively communicate and address all concerns regarding the move with all staff. • Prepare move plans, organize for packers/movers, transportation, and security coverage and coordinate the occupation of the building in coordination with Resource Management (RM) staff, security and internal IT staff. • Develop and manage an outsourced Building Management team in the new office building which will provide and coordinate all facilities requirements of the building and the users, including but not limited to all Operations and Maintenance of mechanical, electrical and plumbing systems, building envelope and landscape maintenance, housekeeping, waste management, security and parking. Post-occupation of building: • Establish and oversee a Facilities Helpdesk function for reporting and tracking of facilities-related user needs and resolution of reported problems in the new office building. • Receive and attend to all post-occupancy issues from staff in an organized, communicative and transparent manner. • Develop technical and statement of work specifications for building and equipment maintenance services and Annual Maintenance Contracts; participate in the evaluation/selection of bidders responding to RFIs, RFPs, or other contract bidding processes as needed in the new building. • Oversee and supervise contracted vendors in the management of engineering operations, periodic testing, preventative maintenance of all Electrical and Mechanical Equipment and fire/life safety systems. • Review building management and security contractor invoices and recommend for payment by the local RM Officer. Work closely with GSDCR Manager and the designated RM Officer to formulate reporting procedures for monthly expenses. Provide monthly building management budget and expense reports to the GSDCR Manager. • Ensure that established procedures for all fire, life safety and security programs are followed for periodic inspections and staff emergency drills. • Coordinate required building management purchases under $25,000 with local RM Officer using procurements guidelines for Country Office local procurement. • Develop an Asset Management program for furniture, equipment and fixtures for the new office building. • Compile a portfolio of service and supply companies to be solicited for various FM procurement needs. • Develop an effective Greening Program to minimize waste and user impact on the environment; consideration to be given to recycling and effective energy and water management programs to reduce the new building’s footprint. • Review design drawings, specifications and other documents to ensure alignment with Scope of Work, Bank Standards, finishing standards and compliance with fire, life and safety codes. Plan and coordinate office alterations and/or moves dictated by business need. • Oversee and coordinate the development of strategic building management business plans and budgets for on-going facilities programs, and over the long term, for capital replacement requirements.
Selection Criteria
• A relevant Degree, preferably BA/BS (in Construction Management, Mechanical/Electrical Engineering, Facilities Management) and at least 8 years of direct relevant experience or equivalent combination of 14 years of education and experience. • Thorough knowledge of building infrastructure and engineering systems, local facilities and building codes, regulations, and other laws pertaining to local, universal access and international building codes. • Demonstrated ability to effectively and efficiently manage multiple and/or complex operational issues in a building under minimum supervision. • Excellent spoken and written communication skills. Proven ability to diplomatically communicate with internal clients in Nairobi and World Bank Headquarters at all levels, as well as local government authorities regarding licenses, permits, etc. Effective interpersonal, communication and listening skills, excellent sense of client orientation, and drive for results. • Demonstrated leadership and supervisory skills to effectively manage outsourced Building Facilities staff and other teams to deliver integrated services. • Financial management (cost/investment) skills. • Ability to maintain systematic documentation of contract administration, operations and cost records to facilitate periodic contract audits by Bank internal auditors. • Knowledge and experience with MS Office and AutoCad (or equivalent) essential; knowledge of MS Project, Primavera or equivalent project tracking software desirable. • Willingness to be available on a 24/7 basis in case of a major emergency, system breakdown or security issue. The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120802&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Job Title Facilities Manager - Nairobi, Kenya
Job Family General Services
Location Nairobi, Kenya
Appointment Local Hire
Job Posted 30-Mar-2012
Closing Date 23-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank Group is seeking to hire a seasoned professional to serve as the Facilities Project Manager, based in Nairobi, Kenya. The World Bank country office staff based in Kenya, together with International Finance Corporation (IFC) staff in Kenya, will occupy new office premises comprising of a 15,000 sq.m. 21-storey building in the Upper Hill area in Nairobi, consisting of 6 floors of car-parking, 13 floors of office space, a ground floor and a lower level containing the electrical and mechanical plant rooms. The new office premises are currently scheduled for fit-out in 2012-2013; expected occupancy is in July 2013. The role of the successful candidate will be to oversee the provision of integrated building management services to the World Bank Group teams located in the Kenya duty location. The successful candidate will on a day-to-day basis report to the International Facility Manager, GSDCR, based in Washington DC, and will have an official reporting relationship to the Manager for Corporate Real Estate and Facilities (GSDCR) based in Washington DC. S/he will be a key member of the Global Facilities Management team, based in Nairobi, Kenya. The position’s responsibilities include management of the operations and maintenance including testing of the Electrical and Mechanical base-building equipment installed during the remaining warranty period and through the construction work for the fit-out of the tenant floors. The incumbent will be responsible for all preparation and coordination for the present office to be relocated to the new building, and ultimately the oversight and coordination of contracted services for housekeeping, building maintenance, engineering and security. Once the World Bank Group units are established within the new building, the incumbent will also be assigned Facilities oversight for smaller Country Offices in the neighboring East Africa geographical region. In addition to the Facilities Management (FM) role, the individual will provide guidance to the fit-out design activities in terms of design review, site-inspections and witness testing/commissioning of the architectural and engineering systems within the building. The incumbent will report on these issues to the Project Manager GSDCR based in Washington. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.
Duties and Accountabilities
Pre-occupation of building: • Carry out thorough inspection of base building to check for any remaining construction defects. Coordinate with the base-building Contractor to ensure any defect is rectified prior to end of General Contractor's warranty (6 months from completion and handover of the building). • Follow World Bank-standard FM guidelines and procedures for the operations and maintenance, including Planned Preventative Maintenance (PPM) schedules of the Electrical and Mechanical Equipment installed by the Developer. Ensure maintenance is in accordance to Manufacturers recommendations for all installed equipment, including but not limited to Low Voltage Distribution, Generators, water supply (bore hole) and Fire Suppression Systems. • Provide guidance to the Project Management team, specifically with regard to providing knowledge and experience with the maintenance of materials and equipment proposed in the design stage, materials supply chain and future availability of replacements, warranty and other life span issues. • Receive, review and record all the Building Manuals required to be provided by both the base building General Contractor and the Fit-out Contractor. • Provide onsite Project Management assistance to the Washington–based Senior Project Manager responsible for the fit-out of the interiors, with the intent to become intimately familiar with the infrastructure and systems of the new building. • Document/verify all finishing materials, equipment installed and their suppliers, maintenance manuals and guidelines are in place before occupancy. • Provide FM guidance to delegated coordinators at existing World Bank Group offices, in preparation for move into new building . • Working with the World Bank Group designated local coordinators, and in close coordination with the local IT staff, develop a detailed move program designed to be efficient and time-sensitive. Effectively communicate and address all concerns regarding the move with all staff. • Prepare move plans, organize for packers/movers, transportation, and security coverage and coordinate the occupation of the building in coordination with Resource Management (RM) staff, security and internal IT staff. • Develop and manage an outsourced Building Management team in the new office building which will provide and coordinate all facilities requirements of the building and the users, including but not limited to all Operations and Maintenance of mechanical, electrical and plumbing systems, building envelope and landscape maintenance, housekeeping, waste management, security and parking. Post-occupation of building: • Establish and oversee a Facilities Helpdesk function for reporting and tracking of facilities-related user needs and resolution of reported problems in the new office building. • Receive and attend to all post-occupancy issues from staff in an organized, communicative and transparent manner. • Develop technical and statement of work specifications for building and equipment maintenance services and Annual Maintenance Contracts; participate in the evaluation/selection of bidders responding to RFIs, RFPs, or other contract bidding processes as needed in the new building. • Oversee and supervise contracted vendors in the management of engineering operations, periodic testing, preventative maintenance of all Electrical and Mechanical Equipment and fire/life safety systems. • Review building management and security contractor invoices and recommend for payment by the local RM Officer. Work closely with GSDCR Manager and the designated RM Officer to formulate reporting procedures for monthly expenses. Provide monthly building management budget and expense reports to the GSDCR Manager. • Ensure that established procedures for all fire, life safety and security programs are followed for periodic inspections and staff emergency drills. • Coordinate required building management purchases under $25,000 with local RM Officer using procurements guidelines for Country Office local procurement. • Develop an Asset Management program for furniture, equipment and fixtures for the new office building. • Compile a portfolio of service and supply companies to be solicited for various FM procurement needs. • Develop an effective Greening Program to minimize waste and user impact on the environment; consideration to be given to recycling and effective energy and water management programs to reduce the new building’s footprint. • Review design drawings, specifications and other documents to ensure alignment with Scope of Work, Bank Standards, finishing standards and compliance with fire, life and safety codes. Plan and coordinate office alterations and/or moves dictated by business need. • Oversee and coordinate the development of strategic building management business plans and budgets for on-going facilities programs, and over the long term, for capital replacement requirements.
Selection Criteria
• A relevant Degree, preferably BA/BS (in Construction Management, Mechanical/Electrical Engineering, Facilities Management) and at least 8 years of direct relevant experience or equivalent combination of 14 years of education and experience. • Thorough knowledge of building infrastructure and engineering systems, local facilities and building codes, regulations, and other laws pertaining to local, universal access and international building codes. • Demonstrated ability to effectively and efficiently manage multiple and/or complex operational issues in a building under minimum supervision. • Excellent spoken and written communication skills. Proven ability to diplomatically communicate with internal clients in Nairobi and World Bank Headquarters at all levels, as well as local government authorities regarding licenses, permits, etc. Effective interpersonal, communication and listening skills, excellent sense of client orientation, and drive for results. • Demonstrated leadership and supervisory skills to effectively manage outsourced Building Facilities staff and other teams to deliver integrated services. • Financial management (cost/investment) skills. • Ability to maintain systematic documentation of contract administration, operations and cost records to facilitate periodic contract audits by Bank internal auditors. • Knowledge and experience with MS Office and AutoCad (or equivalent) essential; knowledge of MS Project, Primavera or equivalent project tracking software desirable. • Willingness to be available on a 24/7 basis in case of a major emergency, system breakdown or security issue. The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply.
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120802&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
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