Job Title:Customer Technical Support Agent
Rose Hill,Mauritius: Moka Road
Mauritius
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Insure routing service requests to support groups.
Initial support and classification of the requests.
Responsible for ownership, monitoring, tracking and communication of all actions.
Handle service requests.
Ensure Proper and Timely Incident registration, investigation, diagnosis, monitoring and configuration.
Detection of possible Problems and their assignment to the Problem Management team for them to raise Problem records.
Work closely with worldwide team to ensure service with focus on quality.
Ensure consistent Operations across Orange Business Services - align with other Incident
Management Functions and Global Process Owners.
Assess service orders and develop implementation schedules to optimize resources and components scheduling.
Accountable for the on-time delivery of Orange Business Services internal migration orders.
Proactive tracking and monitoring of all service components until full delivery of ordered services.
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.
about you
Excellent customer service skills.
Good interpersonal and communications skills.
Good time management and organisational skills.
Ability to work under pressure & multi-task.
Very good fluency in French and English (spoken and written).
Ability to adapt to flexible working hours (odd hours, night shift system for 24hrs/7days activity).
Willingness to learn and expand knowledge.
additional information
Benefits:
Performance Bonus paid twice a year and it is based on the performance management system
Medical Scheme
Pension Scheme
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
Meal Allowance
contract
Permanent
To Apply;
http://orange.jobs/jobs/jobsearch.do?do=qsearch&elemsppage=20
Monday, 19 March 2012
Head of ITD Monitoring Solution Operations Job Vacancy at Orange Telecom Egypt
Job Title:Head of ITD Monitoring Solution Operations
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage the Monitoring operations team activities in Egypt MSC
Responsible for the team KPIs and projects completion
Assign new projects to different team members and manage the projects execution
Escalation point for all team activities
Manage on-call roster
Manage objectives and goals for all team members aligned with ITD global objectives and Egypt MSC objectives.
Manage the interlock with Monitoring Engineering teams and different ITD LoBs
Coordinate with Strategic tools Manager in QA&P globaly.
Ensure compliance to targets and ITD transformation project.
Represent Monitoring Operations team in ITD and Egypt MSC Management teams.
about you
Leadership and Management skills
Monitoring tools hands-on experience.
Interpersonal communication skills.
Coaching and mentoring skills
BMC tools (Patrol7, PEM, BEM, Distribution Server) for monitoring
Solaris and linux for operating systems
Veritas software (VM, VXFS, VCS) for clustering
Multi-domain SUN (E15K, E25K, M8K,M9K), EMC for hardware.
Apache, Weblogic for middleware.
Network/infrastructure (VLAN, Routage, FW, HPOV)
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24418
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Manage the Monitoring operations team activities in Egypt MSC
Responsible for the team KPIs and projects completion
Assign new projects to different team members and manage the projects execution
Escalation point for all team activities
Manage on-call roster
Manage objectives and goals for all team members aligned with ITD global objectives and Egypt MSC objectives.
Manage the interlock with Monitoring Engineering teams and different ITD LoBs
Coordinate with Strategic tools Manager in QA&P globaly.
Ensure compliance to targets and ITD transformation project.
Represent Monitoring Operations team in ITD and Egypt MSC Management teams.
about you
Leadership and Management skills
Monitoring tools hands-on experience.
Interpersonal communication skills.
Coaching and mentoring skills
BMC tools (Patrol7, PEM, BEM, Distribution Server) for monitoring
Solaris and linux for operating systems
Veritas software (VM, VXFS, VCS) for clustering
Multi-domain SUN (E15K, E25K, M8K,M9K), EMC for hardware.
Apache, Weblogic for middleware.
Network/infrastructure (VLAN, Routage, FW, HPOV)
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24418
IT Support Engineer Job Opportunity at Orange Egypt
Job Title:IT Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Info Technology & Systems
about the role
The Information Technology & Systems (IT&S)/Orange Business Services Applications Systems is responsible for delivering systems (around 110 systems) to support Orange Business Services business including the Operation Support Systems (e.g. Customer Relation Management, Service Fulfillment or Service Assurance systems) and the Business Support Systems (e.g. Sales, Billing, Human Resources or Finance systems).
The Central Application Support (CAS) team is part of the IT Service Management (ITSM) function, which is the last link of the Orange business services Application Systems delivery chain. CAS team handle the “middle tier” role in the multilayered Orange business services Applications support chain and is responsible for keeping the availability of applications in line with their business criticality.
CAS delivers support services to Orange Business Services internal users upon helpdesk requests (IT HELPDESK and Global Customer Support Center) as well as upon application hosting entities request (IT Service Operation Data Centers Monitoring).
In order to achieve application availability objectives, CAS delivers the following services:
proactive monitoring and ticket handling
functional and technical troubleshooting expertise
ticket routing to fix agent entities
CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours):
proactively monitor of applications performances
handle, diagnose and route in real-time incoming trouble tickets
produce monthly applications availability reports (Key Performance Indicators)
assist in application maintenance operations to ensure service continuity
communicate unplanned outages to end users
provide administration services on applications
responsible for 1st level technical support and 2nd level of escalation
about you
Good general knowledge in information system/computer science (OS, RDBMS, WEB, software languages)
Good general knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
Strong ability to work in a team
Excellent written and verbal communication skills, fluent in English. French is a plus
One of the below qualifications is mandatory:
excellent Operating administration & scripting skills (Solaris, HPUX, Windows)
excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
Good knowledge in development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
Excellent functional understanding of some of the main telecommunication operations function (Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24445
Cairo,Egypt:City Stars Tower 4
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Info Technology & Systems
about the role
The Information Technology & Systems (IT&S)/Orange Business Services Applications Systems is responsible for delivering systems (around 110 systems) to support Orange Business Services business including the Operation Support Systems (e.g. Customer Relation Management, Service Fulfillment or Service Assurance systems) and the Business Support Systems (e.g. Sales, Billing, Human Resources or Finance systems).
The Central Application Support (CAS) team is part of the IT Service Management (ITSM) function, which is the last link of the Orange business services Application Systems delivery chain. CAS team handle the “middle tier” role in the multilayered Orange business services Applications support chain and is responsible for keeping the availability of applications in line with their business criticality.
CAS delivers support services to Orange Business Services internal users upon helpdesk requests (IT HELPDESK and Global Customer Support Center) as well as upon application hosting entities request (IT Service Operation Data Centers Monitoring).
In order to achieve application availability objectives, CAS delivers the following services:
proactive monitoring and ticket handling
functional and technical troubleshooting expertise
ticket routing to fix agent entities
CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours):
proactively monitor of applications performances
handle, diagnose and route in real-time incoming trouble tickets
produce monthly applications availability reports (Key Performance Indicators)
assist in application maintenance operations to ensure service continuity
communicate unplanned outages to end users
provide administration services on applications
responsible for 1st level technical support and 2nd level of escalation
about you
Good general knowledge in information system/computer science (OS, RDBMS, WEB, software languages)
Good general knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
Strong ability to work in a team
Excellent written and verbal communication skills, fluent in English. French is a plus
One of the below qualifications is mandatory:
excellent Operating administration & scripting skills (Solaris, HPUX, Windows)
excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
Good knowledge in development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
Excellent functional understanding of some of the main telecommunication operations function (Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24445
Application Hosting Admin Job Vacancy at Orange Telecom Egypt
Job Title:Application Hosting Admin
Cairo,Egypt:City Stars Tower 2
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Deploying new customers platforms
Performing changes on existing platforms
Participating in incidents and problem management on existing customers’ platforms
Participating in on-call support cycles.
Providing additional support for first level of support (L1 Support) teams
about you
Bachelor degree in Computer Science, Communications or Equivalent.
Fluent in both English and French languages
Strong background in one or more Unix systems administration ( Solaris, IBM AIX, HP-UX, Linux etc…)
Strong background in one or more windows systems administration ( Win2000, Win2003, Win2008 etc …)
Good background about one or more database administration ( Oracle, IBM DB2, Sybase, MS-SQL etc …)
Fair background about one or more web servers and application servers technologies ( Apache, Sunone, IHS tomcat, Weblogic, WebSphere etc…)
Former Background about schedulers applications will be a strong added value
Ability to deal with several Applications installed on Windows environment.
Virtualization background based on VMware products ESX/ESXi
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
To Apply;
http://orange.jobs/jobs/jobsearch.do?do=search&CTNT=AFRICA&lang=EN
Cairo,Egypt:City Stars Tower 2
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Deploying new customers platforms
Performing changes on existing platforms
Participating in incidents and problem management on existing customers’ platforms
Participating in on-call support cycles.
Providing additional support for first level of support (L1 Support) teams
about you
Bachelor degree in Computer Science, Communications or Equivalent.
Fluent in both English and French languages
Strong background in one or more Unix systems administration ( Solaris, IBM AIX, HP-UX, Linux etc…)
Strong background in one or more windows systems administration ( Win2000, Win2003, Win2008 etc …)
Good background about one or more database administration ( Oracle, IBM DB2, Sybase, MS-SQL etc …)
Fair background about one or more web servers and application servers technologies ( Apache, Sunone, IHS tomcat, Weblogic, WebSphere etc…)
Former Background about schedulers applications will be a strong added value
Ability to deal with several Applications installed on Windows environment.
Virtualization background based on VMware products ESX/ESXi
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
To Apply;
http://orange.jobs/jobs/jobsearch.do?do=search&CTNT=AFRICA&lang=EN
Local Delivery Manager Job Opportunity at Orange Telecom Cairo Egypt
Job Title:Local Delivery Manager for EEMEA Central
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Skills / Qualifications:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English
Fluent in both spoken and written French
Fluency in Slovak & English is a must
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24449
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Skills / Qualifications:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English
Fluent in both spoken and written French
Fluency in Slovak & English is a must
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24449
Local Delivery Manager for EEMEA Central Job Vacancy at Orange Telecom Egypt
Job Title:Local Delivery Manager for EEMEA Central
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Professional Experience:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English is a must
Fluency in both spoken and written French / Bulgarian is a plus
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24448
Cairo,Egypt:City Star Tower 3
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Job Purpose:
Provide localized ownership for all local components associated with Customer service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the carrier, service and solution coordination and overall service and solution management with end customers to ensure customer satisfaction.
Key Tasks and Responsibilities:
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during
project implementation
Controls the local implementation process of the order, and provides updates to the
Solution Delivery Management team of the owned milestones of the order
Liaise with other internal teams to ensure the delivery of the project.
Manages third party suppliers (Telco, Equipments) to deliver the order components to
the customer
Allocates network resources necessary to support the customer solution as described in
project scope
Meeting Key Performance Indicators as per attached document
Meeting project milestones, as per Order to Bill Process
Perform other similar or related duties
about you
Professional Experience:
Good knowledge of country specifics and culture
Excellent reporting skills
Able to work under pressure
Sound understanding of telecommunications protocols and technologies
Sound understanding of circuits, hardware and the network - Network Components
Good understanding of the Service Delivery processes and organization
Good understanding of the Telco (PTT) environment
Excellent organizational and planning skills
Detail oriented
Excellent Time management skills
Excellent communication skills
Able to take quick actions and decisions when situation arises
Self Driven
“Can Do” Attitude
Customer Oriented
Team Spirit
Fluent in both spoken and written English is a must
Fluency in both spoken and written French / Bulgarian is a plus
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24448
IT Support Engineer Job Vacancy at Orange Cairo Egypt
Job Title:IT Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Info Technology & Systems
about the role
The Information Technology & Systems (IT&S)/Orange Business Services Applications Systems is responsible for delivering systems (around 110 systems) to support Orange Business Services business including the Operation Support Systems (e.g. Customer Relation Management, Service Fulfillment or Service Assurance systems) and the Business Support Systems (e.g. Sales, Billing, Human Resources or Finance systems).
The Central Application Support (CAS) team is part of the IT Service Management (ITSM) function, which is the last link of the Orange business services Application Systems delivery chain. CAS team handle the “middle tier” role in the multilayered Orange business services Applications support chain and is responsible for keeping the availability of applications in line with their business criticality.
CAS delivers support services to Orange Business Services internal users upon helpdesk requests (IT HELPDESK and Global Customer Support Center) as well as upon application hosting entities request (IT Service Operation Data Centers Monitoring).
In order to achieve application availability objectives, CAS delivers the following services:
proactive monitoring and ticket handling
functional and technical troubleshooting expertise
ticket routing to fix agent entities
CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours):
proactively monitor of applications performances
handle, diagnose and route in real-time incoming trouble tickets
produce monthly applications availability reports (Key Performance Indicators)
assist in application maintenance operations to ensure service continuity
communicate unplanned outages to end users
provide administration services on applications
responsible for 1st level technical support and 2nd level of escalation
about you
Good general knowledge in information system/computer science (OS, RDBMS, WEB, software languages)
Good general knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
Strong ability to work in a team
Excellent written and verbal communication skills, fluent in English. French is a plus
One of the below qualifications is mandatory:
excellent Operating administration & scripting skills (Solaris, HPUX, Windows)
excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
Good knowledge in development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
Excellent functional understanding of some of the main telecommunication operations function (Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24446
Cairo,Egypt:City Stars Tower 4
Egypt
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Info Technology & Systems
about the role
The Information Technology & Systems (IT&S)/Orange Business Services Applications Systems is responsible for delivering systems (around 110 systems) to support Orange Business Services business including the Operation Support Systems (e.g. Customer Relation Management, Service Fulfillment or Service Assurance systems) and the Business Support Systems (e.g. Sales, Billing, Human Resources or Finance systems).
The Central Application Support (CAS) team is part of the IT Service Management (ITSM) function, which is the last link of the Orange business services Application Systems delivery chain. CAS team handle the “middle tier” role in the multilayered Orange business services Applications support chain and is responsible for keeping the availability of applications in line with their business criticality.
CAS delivers support services to Orange Business Services internal users upon helpdesk requests (IT HELPDESK and Global Customer Support Center) as well as upon application hosting entities request (IT Service Operation Data Centers Monitoring).
In order to achieve application availability objectives, CAS delivers the following services:
proactive monitoring and ticket handling
functional and technical troubleshooting expertise
ticket routing to fix agent entities
CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours):
proactively monitor of applications performances
handle, diagnose and route in real-time incoming trouble tickets
produce monthly applications availability reports (Key Performance Indicators)
assist in application maintenance operations to ensure service continuity
communicate unplanned outages to end users
provide administration services on applications
responsible for 1st level technical support and 2nd level of escalation
about you
Good general knowledge in information system/computer science (OS, RDBMS, WEB, software languages)
Good general knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
Strong ability to work in a team
Excellent written and verbal communication skills, fluent in English. French is a plus
One of the below qualifications is mandatory:
excellent Operating administration & scripting skills (Solaris, HPUX, Windows)
excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
Good knowledge in development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
Excellent functional understanding of some of the main telecommunication operations function (Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
To Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=24446
Financial Management Specialist Job Vacancy at World Bank Malawi
Job # 120674
Job Title Financial Management Specialist
Job Family Financial Management
Location Lilongwe, Malawi
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 04-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank is looking for a Financial Management Specialist (FMS) who is a professional accountant (CPA, CA or equivalent), with a relevant bachelors degree in accounting, business, finance or economics, and at least 5 years of relevant experience in financial management (FM). Public sector experience would be an advantage. The FMS will report to the Regional Financial Management Manager (RFMM) who is part of the core team Africa Region Quality and Knowledge Services Team in Washington, DC. The FMS will work from the World Bank Country Offices in Malawi, and assist in all financial management (FM) aspects related to the World Bank’s operations. The FMS will perform as a member of the various Task Teams of the World Bank financed projects, and in addition lead special purpose initiatives. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The FMS is expected to assume the following duties and responsibilities: •Assess the adequacy of the Borrower’s project financial management systems and their ability to manage and monitor World Bank financed projects. This includes budgeting, policies and procedures, internal controls, accounting, financial reporting and auditing; •Carry out supervision work to ensure that projects financial management systems are functioning appropriately, including the review of periodic interim financial reports; •Assess the selection and engagement of auditors, ensuring their suitability including their independence, and competence to perform; and ensure that the borrower provides auditors with all the relevant information (including Terms of Reference and Bank requirements) necessary to carry out their engagement; •Review audited financial statements received, monitor the Borrower's compliance with financial covenants including audit compliance, ensure adequate communication with the Borrower and the project implementing agencies with respect to audits and advise as appropriate; •Provide advice and support to Borrower and the World Bank Task Teams on matters affecting financial management; •Provide financial management guidance for the development of technical assistance programs and evaluate and monitor their implementation; •Provide guidance and advice to borrowers and Bank staff on capacity building in projects and with public sector accountability institutions; •Assess the financial and operational viability of implementing entities (e.g. with respect to revenue earning entities), and to advise on the design and use of financial performance covenants; •Monitor implementation of the agreed action plans for the Country Financial Accountability Assessments (CFAA), and provide technical advice to the Government in the implementation of reform actions; •Complete/update country financial management strategy; and •As requested by the RFMM, undertake other FM activities, as appropriate.
Selection Criteria
The FMS should be a professional accountant (CPA, CA or equivalent) with preferably a Masters degree in accounting, business, finance or economics, and a minimum of 5 years of post-qualification experience in financial management. Also, the ideal candidates should have: •Knowledge of International Accounting Standards and International Standards on Auditing; •Experience and in-depth familiarity with public sector financial management (desirable); •Experience with internal audit and internal control systems and procedures (including familiarity with COSO), with the ability to assess such systems and recommend remedial action where necessary; •A good understanding of the review of financial statements including statements which link financial to non-financial information; •Experience in auditing, including assessing audit competence, and to the ability to analyze the impact of qualified audit reports and matters arising from management letters; •Understanding of management information systems and the application of new information technologies; •Capacity to function as a member of multi-disciplinary team, search for common ground, and where appropriate recommend decisive actions; •Ability to communicate effectively, in writing and orally, in English and to negotiate substantive and difficult issues with senior government officials; and •Demonstrated ability to deal with complex analytical and strategic work; process coordination; and interpersonal skills with the ability to work independently with the clients The FMS should be willing to travel frequently.
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120674&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Job Title Financial Management Specialist
Job Family Financial Management
Location Lilongwe, Malawi
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 04-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank is looking for a Financial Management Specialist (FMS) who is a professional accountant (CPA, CA or equivalent), with a relevant bachelors degree in accounting, business, finance or economics, and at least 5 years of relevant experience in financial management (FM). Public sector experience would be an advantage. The FMS will report to the Regional Financial Management Manager (RFMM) who is part of the core team Africa Region Quality and Knowledge Services Team in Washington, DC. The FMS will work from the World Bank Country Offices in Malawi, and assist in all financial management (FM) aspects related to the World Bank’s operations. The FMS will perform as a member of the various Task Teams of the World Bank financed projects, and in addition lead special purpose initiatives. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The FMS is expected to assume the following duties and responsibilities: •Assess the adequacy of the Borrower’s project financial management systems and their ability to manage and monitor World Bank financed projects. This includes budgeting, policies and procedures, internal controls, accounting, financial reporting and auditing; •Carry out supervision work to ensure that projects financial management systems are functioning appropriately, including the review of periodic interim financial reports; •Assess the selection and engagement of auditors, ensuring their suitability including their independence, and competence to perform; and ensure that the borrower provides auditors with all the relevant information (including Terms of Reference and Bank requirements) necessary to carry out their engagement; •Review audited financial statements received, monitor the Borrower's compliance with financial covenants including audit compliance, ensure adequate communication with the Borrower and the project implementing agencies with respect to audits and advise as appropriate; •Provide advice and support to Borrower and the World Bank Task Teams on matters affecting financial management; •Provide financial management guidance for the development of technical assistance programs and evaluate and monitor their implementation; •Provide guidance and advice to borrowers and Bank staff on capacity building in projects and with public sector accountability institutions; •Assess the financial and operational viability of implementing entities (e.g. with respect to revenue earning entities), and to advise on the design and use of financial performance covenants; •Monitor implementation of the agreed action plans for the Country Financial Accountability Assessments (CFAA), and provide technical advice to the Government in the implementation of reform actions; •Complete/update country financial management strategy; and •As requested by the RFMM, undertake other FM activities, as appropriate.
Selection Criteria
The FMS should be a professional accountant (CPA, CA or equivalent) with preferably a Masters degree in accounting, business, finance or economics, and a minimum of 5 years of post-qualification experience in financial management. Also, the ideal candidates should have: •Knowledge of International Accounting Standards and International Standards on Auditing; •Experience and in-depth familiarity with public sector financial management (desirable); •Experience with internal audit and internal control systems and procedures (including familiarity with COSO), with the ability to assess such systems and recommend remedial action where necessary; •A good understanding of the review of financial statements including statements which link financial to non-financial information; •Experience in auditing, including assessing audit competence, and to the ability to analyze the impact of qualified audit reports and matters arising from management letters; •Understanding of management information systems and the application of new information technologies; •Capacity to function as a member of multi-disciplinary team, search for common ground, and where appropriate recommend decisive actions; •Ability to communicate effectively, in writing and orally, in English and to negotiate substantive and difficult issues with senior government officials; and •Demonstrated ability to deal with complex analytical and strategic work; process coordination; and interpersonal skills with the ability to work independently with the clients The FMS should be willing to travel frequently.
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120674&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Financial Management Specialist Job Vacancy at World Bank Kinshasa , Congo
Job # 120677
Job Title Financial Management Specialist
Job Family Financial Management
Location Kinshasa, Congo Democratic Republic
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 04-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank is looking for a Financial Management Specialist (FMS) who is a professional accountant (CPA, CA or equivalent), with a relevant bachelors degree in accounting, business, finance or economics, and at least 5 years of relevant experience in financial management (FM). Public sector experience would be an advantage. The FMS will report to the Regional Financial Management Manager (RFMM) who is part of the core team Africa Region Quality and Knowledge Services Team in Washington, DC. The FMS will work from the World Bank Country Offices in Democratic Republic of Congo (DRC), and assist in all financial management (FM) aspects related to the World Bank’s operations. The FMS will perform as a member of the various Task Teams of the World Bank financed projects, and in addition lead special purpose initiatives. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The FMS is expected to assume the following duties and responsibilities: •Assess the adequacy of the Borrower’s project financial management systems and their ability to manage and monitor World Bank financed projects. This includes budgeting, policies and procedures, internal controls, accounting, financial reporting and auditing; •Carry out supervision work to ensure that projects financial management systems are functioning appropriately, including the review of periodic interim financial reports; •Assess the selection and engagement of auditors, ensuring their suitability including their independence, and competence to perform; and ensure that the borrower provides auditors with all the relevant information (including Terms of Reference and Bank requirements) necessary to carry out their engagement; •Review audited financial statements received, monitor the Borrower's compliance with financial covenants including audit compliance, ensure adequate communication with the Borrower and the project implementing agencies with respect to audits and advise as appropriate; •Provide advice and support to Borrower and the World Bank Task Teams on matters affecting financial management; •Provide financial management guidance for the development of technical assistance programs and evaluate and monitor their implementation; •Provide guidance and advice to borrowers and Bank staff on capacity building in projects and with public sector accountability institutions; •Assess the financial and operational viability of implementing entities (e.g. with respect to revenue earning entities), and to advise on the design and use of financial performance covenants; •Monitor implementation of the agreed action plans for the Country Financial Accountability Assessments (CFAA), and provide technical advice to the Government in the implementation of reform actions; •Complete/update country financial management strategy; and •As requested by the RFMM, undertake other FM activities, as appropriate.
Selection Criteria
The FMS should be a professional accountant (CPA, CA or equivalent) with preferably a Masters degree in accounting, business, finance or economics, and a minimum of 5 years of post-qualification experience in financial management. Also, the ideal candidates should have: •Knowledge of International Accounting Standards and International Standards on Auditing; •Experience and in-depth familiarity with public sector financial management (desirable); •Experience with internal audit and internal control systems and procedures (including familiarity with COSO), with the ability to assess such systems and recommend remedial action where necessary; •A good understanding of the review of financial statements including statements which link financial to non-financial information; •Experience in auditing, including assessing audit competence, and to the ability to analyze the impact of qualified audit reports and matters arising from management letters; •Understanding of management information systems and the application of new information technologies; •Capacity to function as a member of multi-disciplinary team, search for common ground, and where appropriate recommend decisive actions; •Ability to communicate effectively, in writing and orally, in English and to negotiate substantive and difficult issues with senior government officials; and •Demonstrated ability to deal with complex analytical and strategic work; process coordination; and interpersonal skills with the ability to work independently with the clients The FMS should be willing to travel frequently.
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120677&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Job Title Financial Management Specialist
Job Family Financial Management
Location Kinshasa, Congo Democratic Republic
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 04-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The World Bank is looking for a Financial Management Specialist (FMS) who is a professional accountant (CPA, CA or equivalent), with a relevant bachelors degree in accounting, business, finance or economics, and at least 5 years of relevant experience in financial management (FM). Public sector experience would be an advantage. The FMS will report to the Regional Financial Management Manager (RFMM) who is part of the core team Africa Region Quality and Knowledge Services Team in Washington, DC. The FMS will work from the World Bank Country Offices in Democratic Republic of Congo (DRC), and assist in all financial management (FM) aspects related to the World Bank’s operations. The FMS will perform as a member of the various Task Teams of the World Bank financed projects, and in addition lead special purpose initiatives. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The FMS is expected to assume the following duties and responsibilities: •Assess the adequacy of the Borrower’s project financial management systems and their ability to manage and monitor World Bank financed projects. This includes budgeting, policies and procedures, internal controls, accounting, financial reporting and auditing; •Carry out supervision work to ensure that projects financial management systems are functioning appropriately, including the review of periodic interim financial reports; •Assess the selection and engagement of auditors, ensuring their suitability including their independence, and competence to perform; and ensure that the borrower provides auditors with all the relevant information (including Terms of Reference and Bank requirements) necessary to carry out their engagement; •Review audited financial statements received, monitor the Borrower's compliance with financial covenants including audit compliance, ensure adequate communication with the Borrower and the project implementing agencies with respect to audits and advise as appropriate; •Provide advice and support to Borrower and the World Bank Task Teams on matters affecting financial management; •Provide financial management guidance for the development of technical assistance programs and evaluate and monitor their implementation; •Provide guidance and advice to borrowers and Bank staff on capacity building in projects and with public sector accountability institutions; •Assess the financial and operational viability of implementing entities (e.g. with respect to revenue earning entities), and to advise on the design and use of financial performance covenants; •Monitor implementation of the agreed action plans for the Country Financial Accountability Assessments (CFAA), and provide technical advice to the Government in the implementation of reform actions; •Complete/update country financial management strategy; and •As requested by the RFMM, undertake other FM activities, as appropriate.
Selection Criteria
The FMS should be a professional accountant (CPA, CA or equivalent) with preferably a Masters degree in accounting, business, finance or economics, and a minimum of 5 years of post-qualification experience in financial management. Also, the ideal candidates should have: •Knowledge of International Accounting Standards and International Standards on Auditing; •Experience and in-depth familiarity with public sector financial management (desirable); •Experience with internal audit and internal control systems and procedures (including familiarity with COSO), with the ability to assess such systems and recommend remedial action where necessary; •A good understanding of the review of financial statements including statements which link financial to non-financial information; •Experience in auditing, including assessing audit competence, and to the ability to analyze the impact of qualified audit reports and matters arising from management letters; •Understanding of management information systems and the application of new information technologies; •Capacity to function as a member of multi-disciplinary team, search for common ground, and where appropriate recommend decisive actions; •Ability to communicate effectively, in writing and orally, in English and to negotiate substantive and difficult issues with senior government officials; and •Demonstrated ability to deal with complex analytical and strategic work; process coordination; and interpersonal skills with the ability to work independently with the clients The FMS should be willing to travel frequently.
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64273556&theSitePK=1058433&JobNo=120677&order=descending&sortBy=job-req-num&location=ALL&menuPK=64262364
Team Assistant Job Vacancy at World Bank Pretoria South Africa
Job # 120672
Job Title Team Assistant
Job Family Administration
Location Pretoria, South Africa
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 02-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The Southern Africa Department 1 (AFCS1) is a dynamic Country Management Unit (CMU) which covers five countries in Southern Africa: Lesotho, Botswana, Namibia, South Africa and Swaziland. The Country Director is based in Pretoria, South Africa. She is supported by a Country Program Coordinator and a Senior Operations Officer based in Washington, a Country Manager based in Gaborone, one Senior Country Officer, two Senior Operations Officers and several operational support staff. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Team Assistant will be based in Pretoria and shall operate under the overall guidance of the Senior Executive Assistant. He/she shall provide administrative and operational support to Senior Operations Officer, Senior Country Officer, Senior Communications Officer and Operations Analyst, as well as provide additional support to the Country Director under the supervision of the Senior Executive Assistant. The job implies frequent interaction with other VP units, other institutional units, staff in other locations (locally and internationally), government officials, consultants and external organizations. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment. Responsibilities (includes but not limited to): •Provide administrative support to the office and on operational projects, ensure effective follow through on actions with government and with Task Team Leaders (TTLs). •Draft standard letters, memos, faxes etc conforming to the organizational’s regional standards, using proper grammar, punctuation and style. •Provide primary assistance in the implementation of the unit's work program, including some specialized support in a specific area(s), e.g. task management, procurement, database management, information technology, editorial assistance, etc. •Perform analytical tasks as may be requested by TTLs from time to time. •Provide assistance in formatting and editing large documents. •Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application. •Collect and input data provided by TTLs into the central database, including processing new project status reports. •Tracking and reporting on appropriate aspects of the team’s operational activities. •Enhance work organization and effectiveness. Exercise quality enhancement function for project and other documents by ensuring adherence to departmental, VPU and institutional guidelines. •Attend meetings, draft minutes and ensure timely clearance and distribution. •Maintain coordination with the rest of the Country Management Unit (CMU) in Gaborone, Maseru, Windhoek, Mbabane and Washington offices. •Use word processing or desktop publishing skills to type complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution. •Assist in preparation and logistical planning for various events such as visits by high level Bank visiting missions, conferences, seminars and workshops. •Respond to internal and external queries from external and internal clients and, as necessary, and/or ensure routing to appropriate staff to handle. •Maintain / update current distribution lists, phone/address lists of project/product contacts, and distribute documents to relevant task team. •Maintain up-to-date work unit project and other files. •Serve as a back-up to other staff and Team/Program Assistants on project and administrative tasks. Essential Specialized Skills/Knowledge/Competencies •Proficiency in using advanced functions of Bank standard computer applications and adaptability to use state-of-the-art software. •Knowledge of standard office equipment (e.g. computers, photocopy, fax machines, etc.) •Understanding of basic file/record systems. •Proficient English skills (verbal and written) including ability to draft routine correspondence and edit materials using proper grammar, punctuations and style. •Committed team player with demonstrated inter-personal skills and ability to interact and work effectively in a multi-cultural environment. •Willingness to seek assistance from more experienced staff and learn from them. •Ability to deliver high-quality work under pressure. •Ability to follow through on team priorities in the absence of the team leader and respond to requests for information. •Effective time management and organizational skills. •Ability to pass relevant Bank Group tests in place at time of recruitment, as required.
Selection Criteria
High School Diploma. University Degree will be an added advantage. 5 years working experience, preferably with an international organization Additional qualifications will be an advantage
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120672&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
Job Title Team Assistant
Job Family Administration
Location Pretoria, South Africa
Appointment Local Hire
Job Posted 19-Mar-2012
Closing Date 02-Apr-2012
Language Requirements English [Essential]
Appointment Type
Background / General description
The Southern Africa Department 1 (AFCS1) is a dynamic Country Management Unit (CMU) which covers five countries in Southern Africa: Lesotho, Botswana, Namibia, South Africa and Swaziland. The Country Director is based in Pretoria, South Africa. She is supported by a Country Program Coordinator and a Senior Operations Officer based in Washington, a Country Manager based in Gaborone, one Senior Country Officer, two Senior Operations Officers and several operational support staff. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities
The Team Assistant will be based in Pretoria and shall operate under the overall guidance of the Senior Executive Assistant. He/she shall provide administrative and operational support to Senior Operations Officer, Senior Country Officer, Senior Communications Officer and Operations Analyst, as well as provide additional support to the Country Director under the supervision of the Senior Executive Assistant. The job implies frequent interaction with other VP units, other institutional units, staff in other locations (locally and internationally), government officials, consultants and external organizations. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment. Responsibilities (includes but not limited to): •Provide administrative support to the office and on operational projects, ensure effective follow through on actions with government and with Task Team Leaders (TTLs). •Draft standard letters, memos, faxes etc conforming to the organizational’s regional standards, using proper grammar, punctuation and style. •Provide primary assistance in the implementation of the unit's work program, including some specialized support in a specific area(s), e.g. task management, procurement, database management, information technology, editorial assistance, etc. •Perform analytical tasks as may be requested by TTLs from time to time. •Provide assistance in formatting and editing large documents. •Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application. •Collect and input data provided by TTLs into the central database, including processing new project status reports. •Tracking and reporting on appropriate aspects of the team’s operational activities. •Enhance work organization and effectiveness. Exercise quality enhancement function for project and other documents by ensuring adherence to departmental, VPU and institutional guidelines. •Attend meetings, draft minutes and ensure timely clearance and distribution. •Maintain coordination with the rest of the Country Management Unit (CMU) in Gaborone, Maseru, Windhoek, Mbabane and Washington offices. •Use word processing or desktop publishing skills to type complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution. •Assist in preparation and logistical planning for various events such as visits by high level Bank visiting missions, conferences, seminars and workshops. •Respond to internal and external queries from external and internal clients and, as necessary, and/or ensure routing to appropriate staff to handle. •Maintain / update current distribution lists, phone/address lists of project/product contacts, and distribute documents to relevant task team. •Maintain up-to-date work unit project and other files. •Serve as a back-up to other staff and Team/Program Assistants on project and administrative tasks. Essential Specialized Skills/Knowledge/Competencies •Proficiency in using advanced functions of Bank standard computer applications and adaptability to use state-of-the-art software. •Knowledge of standard office equipment (e.g. computers, photocopy, fax machines, etc.) •Understanding of basic file/record systems. •Proficient English skills (verbal and written) including ability to draft routine correspondence and edit materials using proper grammar, punctuations and style. •Committed team player with demonstrated inter-personal skills and ability to interact and work effectively in a multi-cultural environment. •Willingness to seek assistance from more experienced staff and learn from them. •Ability to deliver high-quality work under pressure. •Ability to follow through on team priorities in the absence of the team leader and respond to requests for information. •Effective time management and organizational skills. •Ability to pass relevant Bank Group tests in place at time of recruitment, as required.
Selection Criteria
High School Diploma. University Degree will be an added advantage. 5 years working experience, preferably with an international organization Additional qualifications will be an advantage
To Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778863&theSitePK=1058433&JobNo=120672&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778838
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