Job Title:Property Negotiator - New Germany
South Africa , New Germany
Job Mission
• To ensure a continuous flow of sites, with all the required approvals, for build by the BTS Implementation and Support department as well as to maintain the current leases and approvals.
KPA Duties
Site Acquisition: • Obtain the necessary landlord consent. • Arrange for site survey to take place. • Ensure that the request for exemption or scoping report is compiled and submitted to the environmental authority within the required time frame. • Ensure that the record of decision is obtained from the environmental authority. • Ensure that the local authority contractor is supplied with all the required documentation and that application is made to the local authority within the required time frame. • Ensure that the Local Authority approvals are obtained within the required time frame. • Negotiate and finalize the lease with the landlord. • Upon receipt of all the necessary approvals release the site from property. Maintenance: • On notification of the imminent expiry/or change to a lease, negotiate and finalise the lease renewal or addendum. • Should a property undergo change of ownership, ensure the completion and signature of the Assignment of Rights. • In cases where certain local authority approvals are temporary in nature, ensure that these are extended or renewed prior to expiry. • In cases where the ROD is about to expire, consult with the relevant internal departments and if still required arrange for the ROD to be renewed or extended. Ad Hoc: • Handle and process landlord complaints or requests. • Act as interface between MTN departments and the landlords or various authorities. • Provide information pertaining to the property function to the MTN departments on request. Database Control and Record Keeping: • Ensure that the property database is accurate and up to date. • Ensure that all filing and paperwork is accurate, complete and up to date. Supervisory / Leadership / Managerial Tasks: • Ensure that site surveys are coordinated correctly so that all role players are available. Role Dependencies: • Changes in legislation and various municipal areas interpretations thereof.
Requirements
• Minimum: Matriculated • Preferred: A Tertiary qualification (Diploma or Degree) in the property leasing, acquisition, development or town planning environment.
• Some experience in Site Acquisition is required. • Experience in the town-planning environment preferred. • Experience in the BTS property lease field advantageous
Knowledge: Knowledge of local and environmental authority legislation, regulations and processes. Skills / physical competencies: • Excellent interpersonal skills and a high level of emotional intelligence. • Excellent communication and negotiation skills. • Being multi-lingual will be advantageous. • Strong management skills. • Computer literate. Behavioural qualities: • Ability to adapt to a changing environment. • Must be able to find creative solutions to new challenges. • Must be able to stay away from home and drive long distances. • Must be self motivated and be able to work with minimum supervision.
Reference No:VS/GJ/PN/001
Position Type: Contract - Limited
Affirmative Action: N
Salary: -
Additional:
Applications close 2012-02-17
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Thursday, 16 February 2012
Service Consultant Job Vacancy at MTN , Cape TownSouth Africa
Job Title:Service Consultant
South Africa , Cape Town
Job Mission
To ensure continuity and quality of service to MTN Business high net worth customers.
KPA Duties
Service availability •Ensure accurate service inventory throughout the customer lifecycle •Customer and service take-on to ensure correct service implementation •Change management •Service continuity (both from a customer and core perspective) Service unavailability •Escalation management •Incident closure (incident reporting and RCAs) •Problem management Service improvement •Root cause analysis assessment and corrective measures •Definition and project management of SIP •Escalation management Customer maintenance •Customer name/address changes (bill to, ship to, registered office) •Mergers & acquisitions •Contact management – RICA/authorised signatories, technical contacts, single points of contact, On-site contacts. •Define customer engagement agreement •Change in board members Service maintenance • Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc. • Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals SLA compliance • Analyse and understand customer agreed SLA • Define and implement mechanism for compliance • Monthly, quarterly SLA compliance reporting (as per customer engagement agreement) • Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable) • Define improvement plan to mitigate SLA penalties and drive 100% compliance Customer experience management •Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements; •Summarise the specified turnaround times as per the SLA or customer expectation •Implement mechanism to meet and manage customer expectation across the customer life cycle
Requirements
•Matric and/or Equivalent is a MUST •Telecommunications Engineering /Technical Degree or Diploma
•3 years Customer Support role
•Verbal, written and telephone communication skills •Microsoft Office suite Knowledge: •Telecommunications networks products and technologies ( all or most product verticals) •Cisco networking products and terminology •MTN Business product knowledge Behavioural qualities: •Ability to remain calm under pressure •Logical thinker •Methodical work ethic •Customer centric
Reference No:IRC65618
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: •Drivers License •Own transport •Availability outside of normal office hours
Applications close 2012-02-17
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Cape Town
Job Mission
To ensure continuity and quality of service to MTN Business high net worth customers.
KPA Duties
Service availability •Ensure accurate service inventory throughout the customer lifecycle •Customer and service take-on to ensure correct service implementation •Change management •Service continuity (both from a customer and core perspective) Service unavailability •Escalation management •Incident closure (incident reporting and RCAs) •Problem management Service improvement •Root cause analysis assessment and corrective measures •Definition and project management of SIP •Escalation management Customer maintenance •Customer name/address changes (bill to, ship to, registered office) •Mergers & acquisitions •Contact management – RICA/authorised signatories, technical contacts, single points of contact, On-site contacts. •Define customer engagement agreement •Change in board members Service maintenance • Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc. • Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals SLA compliance • Analyse and understand customer agreed SLA • Define and implement mechanism for compliance • Monthly, quarterly SLA compliance reporting (as per customer engagement agreement) • Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable) • Define improvement plan to mitigate SLA penalties and drive 100% compliance Customer experience management •Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements; •Summarise the specified turnaround times as per the SLA or customer expectation •Implement mechanism to meet and manage customer expectation across the customer life cycle
Requirements
•Matric and/or Equivalent is a MUST •Telecommunications Engineering /Technical Degree or Diploma
•3 years Customer Support role
•Verbal, written and telephone communication skills •Microsoft Office suite Knowledge: •Telecommunications networks products and technologies ( all or most product verticals) •Cisco networking products and terminology •MTN Business product knowledge Behavioural qualities: •Ability to remain calm under pressure •Logical thinker •Methodical work ethic •Customer centric
Reference No:IRC65618
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: •Drivers License •Own transport •Availability outside of normal office hours
Applications close 2012-02-17
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Senior Fraud Analyst Job Vacancy at MTN South Africa
Job Title:Senior Fraud Analyst
South Africa , Innovation Centre
Job Mission
To detect, analyse and resolve fraud. To put preventative measures in place to eliminate fraud in MTN SA and ensure that there are no reoccurrences of fraudulent events.
KPA Duties
Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management. Input into Operational Planning •Provide input into the annual operational planning for the Fraud department, researching and considering best practice, local conditions, trends and competitor activity. •Contribute towards continuous improvement and innovation at process and procedure level whilst adhering to Fraud Management Strategy •Implement practices that will improve the detection of revenue leakage and fraud within MTN SA and provide input into the development of PPP’s to ensure that this leakage is managed operationally and prevented wherever possible Fraud Detection and Prevention •Analyse alarms generated from the FMS. •Notify Service Providers of any potential fraudulent numbers, where appropriate. •Review business specifications to identify potential risks for fraud and define mitigation plans •Investigate all fraud reported by staff and external parties, addressing reports on a case by case basis and ensuring an optimal balance between response to the situation, the cost of that response, and the core purpose of the organisation •Identify root causes of fraud and take prescribed and pre-detailed action to ensure resolution and future detection. •Ensure that the results of all investigations are properly distributed. •Keep accurate records of all fraud (queries) and use this data to assist in identifying and analysing trends. •Conduct ad hoc data analysis to detect fraud and perform preliminary investigations to either dismiss or confirm a fraudulent matter as appropriate. •Forward all relevant information for Forensic Investigators in BRM and support Forensic investigators to conclude on matters being investigated. •Recommend and implement policies, procedures, and processes. •Provide comment to draft business requirement specifications. •Keep up to date with mobile fraud trends. •Optimise the utilisation of the Fraud Management Systems. •Take appropriate action to prevent the reoccurrence of problems. •Play an active role in information security. •Provide fraud-related specialist advice on ad hoc projects and for external initiatives as required •Support Manager: Fraud Analysis in the provision of all content information to the RA Governance process Policy, Procedure and Process Effectiveness •Provide input to various other departments regarding fraud prevention controls and recommended policies to prevent fraud •Ensure that all PPP’s are aligned to the set operational framework for the Department and are implemented in such a way that workflow continues without interruption. •Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance. Reporting •Collate and prepare relevant information and data for fraud management reports. •Make assessments of and draw solutions from qualitative data, making logical deductions and providing appropriate commentary. Quality Management •Provide input into the establishment of fraud-related systems and sound practices that comply with best practice, legislation, regulations and frameworks. •Keep up to date with new products and maintain an indepth understanding of systems to ensure that fraud is identified and monitored. •Provide auditors with information as required and explain systems and controls where necessary. •Identify, accumulate and analyse statistics that reflect on the team’s performance Customer Satisfaction •Establish sound relationships with all stakeholders. •Understand customer needs and provide input into the development and fine-tuning of systems to meet them. •Ensure all fraud-related queries are attended to and resolved within agreed parameters. •Considers the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results. Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. •None Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for. Example HR Managers having to manage an IT function. Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control. Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position. •Deal with problem situations that arise timeously and efficiently •Remain vigilant and constantly on the lookout for new fraud types (fraudsters are by nature creative and intelligent) •Attempt to think like a fraudster in order to detect fraud, constantly looking for ways to defraud MTN in order to take proactive preventative measures •Build independent opinion opportunities and possibilities of improving processes, technology, quality control and customer service •Develop supportive relationships with team and encourage a team spirit •Strive to automate processes and procedures wherever possible •Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information •Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact. •Bribes offered to Fraud Department members for information or services •Personal threats and intimidation due to involvement in the prosecution of criminals •Always on-duty - fraudsters and criminals do not take days/weekends off •Dependent upon the various MTN systems to provide information, especially the Fraud Management Systems •Data integrity •Speed of detection to resolution •Limited resources •Legislative changes •Reliance on the stability and availability of systems Collaboration: Refers to formal and informal relationships Responsibility towards: who are they and what do they receive from the incumbent. •Direct reports: none •Matrix reports: none •Key customers: other Revenue Assurance teams, BRM •Key suppliers: Network and IS •Relations, etc.: Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment. Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making. •Initiative and judgement requirement when making a decision relating to data reports Fraud or not? Action to be taken? Immediate action or not? Who to inform? Recommendations to prevent future occurrence? •Dissemination of information •Resolution of queries / problems (within parameters set by company policy) Authorities: •As per delegation of authority
Requirements
•Post Matric Qualification (Auditing , IT) or B.Com (Auditing or Information Systems) •Professional qualifications in Telecommunications, or Law or Auditing would be an advantage.
•At least 3 years relevant experience in Auditing environment (preferably IT or Cybercrimes) •Some business analyst and/or investigative skills required •Knowledge of forensic investigation or revenue assurance processes
•Fraud Management
•Legislation and regulations •Products and Services •Systems training
Reference No:SFA/CFO/YR
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Knowledge: •Good knowledge of Telecommunications Fraud •Computer literate, including MSOffice applications •Knowledge of cellular telecommunications business processes •A good understanding of GSM and how it works •Knowledge of telecommunications systems •Knowledge of fraud types, trends and how to identify and detect them •Knowledge of Billing, Credit Management and Revenue Assurance •Awareness of credit vetting procedures •Knowledge of current and relevant legislation •Familiar with MTN products and services Skills / physical competencies: •Naturally analytical with an enquiring mind •Must have the ability to build and work as part of a team, or independently •Strong verbal and written communications skills •Creative problem solving skills •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Feedback skills •Conflict management skills •Presentation skills •Ability to meet deadlines Behavioural qualities: •Proactive •Self confident •Tactical and strategic thinker •Observant •Conscientious •Responsible •Tenacious •Eager to learn •Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters; •Ability to work unsupervised •Team orientation – strengthening teams •Resilience – maintaining composure and dealing effectively with stress •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations •Assertive •Strong detail focus - attention to detail and accuracy •Operate with integrity (high ethics) •Methodical and systematic •Reliable and dependable General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.) •After hours standby required •Overtime based on deadlines •Local, national and International travel, where appropriate •Laptop and communication devices to be able to work via remote access, where appropriate KPA Quality Standards •All fraud reports sent daily and on time •Accuracy and quality of data in report •Service Providers are assisted with fraud prevention and detection, as appropriate •Accurate records pertaining to fraud are maintained •Fraud Management Systems utilised in a timely, efficient and appropriate fashion •All incidences of fraud reported with supporting documentation •All Mobile Fraud Department policies, processes and procedures followed •Quality of fraud intelligence •Escalation of all relevant information/ fraud issues to Forensic Investigators in BRM •Customer satisfaction index (CMAT targets) •Dissemination of information
Applications close 2012-02-20
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
To detect, analyse and resolve fraud. To put preventative measures in place to eliminate fraud in MTN SA and ensure that there are no reoccurrences of fraudulent events.
KPA Duties
Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management. Input into Operational Planning •Provide input into the annual operational planning for the Fraud department, researching and considering best practice, local conditions, trends and competitor activity. •Contribute towards continuous improvement and innovation at process and procedure level whilst adhering to Fraud Management Strategy •Implement practices that will improve the detection of revenue leakage and fraud within MTN SA and provide input into the development of PPP’s to ensure that this leakage is managed operationally and prevented wherever possible Fraud Detection and Prevention •Analyse alarms generated from the FMS. •Notify Service Providers of any potential fraudulent numbers, where appropriate. •Review business specifications to identify potential risks for fraud and define mitigation plans •Investigate all fraud reported by staff and external parties, addressing reports on a case by case basis and ensuring an optimal balance between response to the situation, the cost of that response, and the core purpose of the organisation •Identify root causes of fraud and take prescribed and pre-detailed action to ensure resolution and future detection. •Ensure that the results of all investigations are properly distributed. •Keep accurate records of all fraud (queries) and use this data to assist in identifying and analysing trends. •Conduct ad hoc data analysis to detect fraud and perform preliminary investigations to either dismiss or confirm a fraudulent matter as appropriate. •Forward all relevant information for Forensic Investigators in BRM and support Forensic investigators to conclude on matters being investigated. •Recommend and implement policies, procedures, and processes. •Provide comment to draft business requirement specifications. •Keep up to date with mobile fraud trends. •Optimise the utilisation of the Fraud Management Systems. •Take appropriate action to prevent the reoccurrence of problems. •Play an active role in information security. •Provide fraud-related specialist advice on ad hoc projects and for external initiatives as required •Support Manager: Fraud Analysis in the provision of all content information to the RA Governance process Policy, Procedure and Process Effectiveness •Provide input to various other departments regarding fraud prevention controls and recommended policies to prevent fraud •Ensure that all PPP’s are aligned to the set operational framework for the Department and are implemented in such a way that workflow continues without interruption. •Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance. Reporting •Collate and prepare relevant information and data for fraud management reports. •Make assessments of and draw solutions from qualitative data, making logical deductions and providing appropriate commentary. Quality Management •Provide input into the establishment of fraud-related systems and sound practices that comply with best practice, legislation, regulations and frameworks. •Keep up to date with new products and maintain an indepth understanding of systems to ensure that fraud is identified and monitored. •Provide auditors with information as required and explain systems and controls where necessary. •Identify, accumulate and analyse statistics that reflect on the team’s performance Customer Satisfaction •Establish sound relationships with all stakeholders. •Understand customer needs and provide input into the development and fine-tuning of systems to meet them. •Ensure all fraud-related queries are attended to and resolved within agreed parameters. •Considers the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results. Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. •None Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for. Example HR Managers having to manage an IT function. Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control. Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position. •Deal with problem situations that arise timeously and efficiently •Remain vigilant and constantly on the lookout for new fraud types (fraudsters are by nature creative and intelligent) •Attempt to think like a fraudster in order to detect fraud, constantly looking for ways to defraud MTN in order to take proactive preventative measures •Build independent opinion opportunities and possibilities of improving processes, technology, quality control and customer service •Develop supportive relationships with team and encourage a team spirit •Strive to automate processes and procedures wherever possible •Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information •Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact. •Bribes offered to Fraud Department members for information or services •Personal threats and intimidation due to involvement in the prosecution of criminals •Always on-duty - fraudsters and criminals do not take days/weekends off •Dependent upon the various MTN systems to provide information, especially the Fraud Management Systems •Data integrity •Speed of detection to resolution •Limited resources •Legislative changes •Reliance on the stability and availability of systems Collaboration: Refers to formal and informal relationships Responsibility towards: who are they and what do they receive from the incumbent. •Direct reports: none •Matrix reports: none •Key customers: other Revenue Assurance teams, BRM •Key suppliers: Network and IS •Relations, etc.: Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment. Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making. •Initiative and judgement requirement when making a decision relating to data reports Fraud or not? Action to be taken? Immediate action or not? Who to inform? Recommendations to prevent future occurrence? •Dissemination of information •Resolution of queries / problems (within parameters set by company policy) Authorities: •As per delegation of authority
Requirements
•Post Matric Qualification (Auditing , IT) or B.Com (Auditing or Information Systems) •Professional qualifications in Telecommunications, or Law or Auditing would be an advantage.
•At least 3 years relevant experience in Auditing environment (preferably IT or Cybercrimes) •Some business analyst and/or investigative skills required •Knowledge of forensic investigation or revenue assurance processes
•Fraud Management
•Legislation and regulations •Products and Services •Systems training
Reference No:SFA/CFO/YR
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Knowledge: •Good knowledge of Telecommunications Fraud •Computer literate, including MSOffice applications •Knowledge of cellular telecommunications business processes •A good understanding of GSM and how it works •Knowledge of telecommunications systems •Knowledge of fraud types, trends and how to identify and detect them •Knowledge of Billing, Credit Management and Revenue Assurance •Awareness of credit vetting procedures •Knowledge of current and relevant legislation •Familiar with MTN products and services Skills / physical competencies: •Naturally analytical with an enquiring mind •Must have the ability to build and work as part of a team, or independently •Strong verbal and written communications skills •Creative problem solving skills •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Feedback skills •Conflict management skills •Presentation skills •Ability to meet deadlines Behavioural qualities: •Proactive •Self confident •Tactical and strategic thinker •Observant •Conscientious •Responsible •Tenacious •Eager to learn •Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters; •Ability to work unsupervised •Team orientation – strengthening teams •Resilience – maintaining composure and dealing effectively with stress •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations •Assertive •Strong detail focus - attention to detail and accuracy •Operate with integrity (high ethics) •Methodical and systematic •Reliable and dependable General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.) •After hours standby required •Overtime based on deadlines •Local, national and International travel, where appropriate •Laptop and communication devices to be able to work via remote access, where appropriate KPA Quality Standards •All fraud reports sent daily and on time •Accuracy and quality of data in report •Service Providers are assisted with fraud prevention and detection, as appropriate •Accurate records pertaining to fraud are maintained •Fraud Management Systems utilised in a timely, efficient and appropriate fashion •All incidences of fraud reported with supporting documentation •All Mobile Fraud Department policies, processes and procedures followed •Quality of fraud intelligence •Escalation of all relevant information/ fraud issues to Forensic Investigators in BRM •Customer satisfaction index (CMAT targets) •Dissemination of information
Applications close 2012-02-20
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
CRM Coordinator Job Vacancy at MTN South Africa
Job Title:CRM Coordinator
Job Title:South Africa , Constantia Park
Job Mission
•The position exists to manage the MTN Business customer relationship program, and to act as the custodian of the associated customer data and all data relating to research. •The candidate will use the customer data along with other research data, which needs to be identified and collected, to assist in setting up targeted marketing campaigns. •The job also requires managing the research required to track the success of all marketing campaigns.
S
KPA Duties
•Ensure the deployment of sales and marketing functionality in the CRM system. •Ensure processes are put in place to use data to assist in meeting the MTN Business value proposition.
•Act as the custodian of customer data.
•Setup a business intelligence and research programs.
•Creation and maintenance of tool to analyse presence of MTN Business in Top 350;
•Creation and maintenance of tool to measure MTN Business wallet share in Top 350
•Track Competitors
•Track Innovation in the local and International ISP and ICT industries
•Manage the customer satisfaction index and improvement program
•Benchmark and Track MTN Business brand knowledge
•Manage segmentation program
•Profile existing customers
•Track leads
•Track Web Stats
•Acquire relevant industry reports
•Assist product management and development with research requirements
•Track Market Share
•Manage the Customer Advisory Board
•Adherence to all marketing management policies and processes in place;
•Grow understanding of product knowledge;
•Manage relationship with internal and external suppliers;
Requirements
•Matric •Marketing Diploma or degree
•IT/Telecomms industry experience •Marketing co-ordination, research experience. •Customer Relationship Management systems experience
Skills / physical competencies: •Strong interpersonal skills; •Communications skills; •Negotiation skills; •Analytical skills; •Problem resolution skills; •Presentation skills; and •Marketing skills. •Accountable •Dependable •All-round Communicator •Ability to work in stressful environments Knowledge: •Knowledge on ISP products and market demands; •Sales processes; •Internal policies and procedures; and •Growing brand equity •Business to Business Marketing •ICT Industry •Customer Relationship Management •Research Behavioural qualities: •Self managed; •Self Starter; •Effective Communicator; •Team player but also able to work on own; •Integrity; •Accountability; •Innovative; •Proactive; •Motivated; •Creative;
Reference No:IRC60178
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions •Standard; •After hours work from time to time; •Drivers license; •Laptop; •PDA / phone; •Travel local.
Applications close 2012-02-21
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Job Title:South Africa , Constantia Park
Job Mission
•The position exists to manage the MTN Business customer relationship program, and to act as the custodian of the associated customer data and all data relating to research. •The candidate will use the customer data along with other research data, which needs to be identified and collected, to assist in setting up targeted marketing campaigns. •The job also requires managing the research required to track the success of all marketing campaigns.
S
KPA Duties
•Ensure the deployment of sales and marketing functionality in the CRM system. •Ensure processes are put in place to use data to assist in meeting the MTN Business value proposition.
•Act as the custodian of customer data.
•Setup a business intelligence and research programs.
•Creation and maintenance of tool to analyse presence of MTN Business in Top 350;
•Creation and maintenance of tool to measure MTN Business wallet share in Top 350
•Track Competitors
•Track Innovation in the local and International ISP and ICT industries
•Manage the customer satisfaction index and improvement program
•Benchmark and Track MTN Business brand knowledge
•Manage segmentation program
•Profile existing customers
•Track leads
•Track Web Stats
•Acquire relevant industry reports
•Assist product management and development with research requirements
•Track Market Share
•Manage the Customer Advisory Board
•Adherence to all marketing management policies and processes in place;
•Grow understanding of product knowledge;
•Manage relationship with internal and external suppliers;
Requirements
•Matric •Marketing Diploma or degree
•IT/Telecomms industry experience •Marketing co-ordination, research experience. •Customer Relationship Management systems experience
Skills / physical competencies: •Strong interpersonal skills; •Communications skills; •Negotiation skills; •Analytical skills; •Problem resolution skills; •Presentation skills; and •Marketing skills. •Accountable •Dependable •All-round Communicator •Ability to work in stressful environments Knowledge: •Knowledge on ISP products and market demands; •Sales processes; •Internal policies and procedures; and •Growing brand equity •Business to Business Marketing •ICT Industry •Customer Relationship Management •Research Behavioural qualities: •Self managed; •Self Starter; •Effective Communicator; •Team player but also able to work on own; •Integrity; •Accountability; •Innovative; •Proactive; •Motivated; •Creative;
Reference No:IRC60178
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General working conditions •Standard; •After hours work from time to time; •Drivers license; •Laptop; •PDA / phone; •Travel local.
Applications close 2012-02-21
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Support Technician Job Vacancy at MTN South Africa
Job Title:Support Technician 24/7.
South Africa , Constantia Park
Job Mission
To effectively resolve calls logged with the MTN Business help desk within SLA terms, including faults, changes and technical queries either generated by clients, 3rd party services or the company’s network management systems.
KPA Duties
Operational effectiveness •Provide first level support for all company, 3rd party services and joint services as defined by the company. •Responsible for resolving client calls (within expertise and defined parameters). •Logging and resolving faults generated by management systems, completing fault resolutions and changes handed on from Support Agents and closing the ticket only once all relevant parties are satisfied (according to SLA terms). •Log tickets with 3rd party suppliers, following up and updating clients appropriately. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. •Notify the Implementations Team of incorrect client data. •Carry out configuration of network devices according to policies, procedures and standards. Service enhancement •Manage multiple client requests and ensure customer satisfaction in a demanding environment •Communicate effectively with customers, colleagues and management especially in time of crisis •Update clients on all outstanding calls, regularly (within expertise and defined parameters) General •Ensure adherence to all network and security policies and processes in place
Requirements
•Matric plus CCNA •CCNP is an advantage
•Minimum 1 year experience in IP routing in either Internet Service Provider or Telecoms environment •Minimum 1 year experience in Enterprise WAN environments is beneficial
Knowledge: •A broad understanding of the MTN business •Troubleshooting WAN LAN technologies •Internal policies and procedures •Cisco configuration and trouble shooting •An understand of the principles of effective customer services processes Skills / physical competencies: •Strong interpersonal skills •Excellent communication skills •Problem resolution skills •Planning skills – plan, prioritise, resource allocation and deliver on time •Technical / professional excellence •Analytical skills – weighing up the pro’s and con’s; making sense of information •Feedback skills •Problem solving skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Analytical •Effective Communicator •Accountability •Cope under extreme pressure •Team orientation – strengthening teams •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity •Strong detail focus - attention to detail and accuracy •Operate with integrity (high ethics) •Methodical and systematic
Reference No:IRC64451
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General Working Conditions: •Standard office conditions •Shift work required, this is a 24-7 shift role.
Applications close 2012-02-21
Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5752
South Africa , Constantia Park
Job Mission
To effectively resolve calls logged with the MTN Business help desk within SLA terms, including faults, changes and technical queries either generated by clients, 3rd party services or the company’s network management systems.
KPA Duties
Operational effectiveness •Provide first level support for all company, 3rd party services and joint services as defined by the company. •Responsible for resolving client calls (within expertise and defined parameters). •Logging and resolving faults generated by management systems, completing fault resolutions and changes handed on from Support Agents and closing the ticket only once all relevant parties are satisfied (according to SLA terms). •Log tickets with 3rd party suppliers, following up and updating clients appropriately. •Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system. •Notify the Implementations Team of incorrect client data. •Carry out configuration of network devices according to policies, procedures and standards. Service enhancement •Manage multiple client requests and ensure customer satisfaction in a demanding environment •Communicate effectively with customers, colleagues and management especially in time of crisis •Update clients on all outstanding calls, regularly (within expertise and defined parameters) General •Ensure adherence to all network and security policies and processes in place
Requirements
•Matric plus CCNA •CCNP is an advantage
•Minimum 1 year experience in IP routing in either Internet Service Provider or Telecoms environment •Minimum 1 year experience in Enterprise WAN environments is beneficial
Knowledge: •A broad understanding of the MTN business •Troubleshooting WAN LAN technologies •Internal policies and procedures •Cisco configuration and trouble shooting •An understand of the principles of effective customer services processes Skills / physical competencies: •Strong interpersonal skills •Excellent communication skills •Problem resolution skills •Planning skills – plan, prioritise, resource allocation and deliver on time •Technical / professional excellence •Analytical skills – weighing up the pro’s and con’s; making sense of information •Feedback skills •Problem solving skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Analytical •Effective Communicator •Accountability •Cope under extreme pressure •Team orientation – strengthening teams •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity •Strong detail focus - attention to detail and accuracy •Operate with integrity (high ethics) •Methodical and systematic
Reference No:IRC64451
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General Working Conditions: •Standard office conditions •Shift work required, this is a 24-7 shift role.
Applications close 2012-02-21
Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5752
Manager: Transmission Planning & Optimisation Job Vacancy at MTN South Africa
Job Title:Manager: Transmission Planning & Optimisation - Port Elizabeth
South Africa , Port Elizabeth
Job Mission
• To ensure that the regional Transmission network is developed and maintained such that it has adequate capacity, always operates at optimum quality and offers competitive coverage and associated products. • Control the day to day activities of the MTN Regional Transmission network, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer • To perform high-level support functions on all MTN transmission equipment used in MTN's Network. • Implementation and introduction of cross connect equipment to the MTN Network. Maintaining and administrating the transmission management system. Design, compilation and reporting on the availability of the transmission network in light of the Service Level Agreement. To ensure network expansion is carried out to schedule. • Supervise technical activities; vision and expertise ensuring staff competencies meet the convergent technological challenges of the future.
KPA Duties
• Managing regional strategy for Transmission network rollout • Plan the day-to-day duties and responsibilities of Transmission staff, including arrangement of tasks and leave, etc. • To perform high-level support functions on all MTN transmission equipment at Switching Centers and BTS sites. (i.e. DXX Links, ABIS Compression Equipment, etc ) • Project manage the delivery of Inter MSC, POIL, BTS, DXX links at required service levels (99.5 or 99.95) • To administer accurate data within the current Engineering Database i.e. accurate tracking of RFQ's and orders placed with Telkom and any changes thereof, Co-ordination of the acceptance testing of all Telkom delivered links. • To report on the availability of the Transmission Network in light of the Telkom SLA and address Special Investigations on Links not meeting the requested and supplied Service Level. • Interface to Telkom to escalate "Major Link Outages" on failures, Special Investigations on repetitive failures and Links not meeting the agreed Service Level. • Co-ordinate meetings with suppliers (Telkom, DFA, Mobax, etc), regarding new deliveries, diverse routing 99.95 and planning of transmission from MTN's infrastructure. • To swiftly diagnose and clear any faults or alarms assigned to you by trouble ticket, or ensure escalation to vendor if unable to fix. To close or forward all trouble tickets promptly. • To maintain a sound working relationship between the network operations section and all associated parties, within the company and external. • To ensure that all planned network expansions take place on schedule. • To maintain a comprehensive set of records including all transmission links on DXX Nodes and availability of DXX equipment demands and spares and provide training to staff in the Region. • Control the rollout and interface to Telkom with the installation of the Surveillance Monitoring equipment supplied and installed by Telkom. • Apply ISO9001 & ISO14000 quality principles in all operations elements. This includes the review and generation of quality procedures.
• Assist with the operational establishment and development of new MTN networks in the international arena. • Provide on-the-job training and guidance too new and replacement personnel. • Co-ordinate Installation and commissioning of TX equipment, To be fully conversant in the various types of RBS equipment. This includes troubleshooting and faultfinding, link analysis, RF functionality, power equipment etc. • The extra implementation projects such as self provisioning microwave for, PtP, temp uW as well as fibre on national (NLD) and local metro rings including NSB TX sites. • Submit reports to designated management, as per requirements. • Ensure that objectives set by management are achieved within the measured period. • Perform all tasks in an accurate and professional manner and maintain a good working relationship within the network operations and all internal and external clients. Task Complexity: • Identifying sites: planning the growth of the Transmission network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements & profitability. • Planning of transmission: achieving the most effective design of Transmission installation which will satisfy all the demands of the market while delivering satisfactory return on investment. This requires the considerations of the cost of installation, market requirements and expected traffic, environmental management legislation and knowledge of the existing Transmission network. • Optimisation: improvements to the transmission network through technical skills – made possible by detailed knowledge of transmission technology features, detailed knowledge of geographical area; understanding of the role of peripheral parties (other departments within MTN and external parties such as Telkom) and the impact of their performance on network quality. Creativity and experience are essential. • Trouble-shooting optimisation: solving network problems through knowledge-sharing, experience in transmission network design and operation, detailed knowledge of GSM system design and principles, as well as vendor specific operations. • Special projects: involvement in key technology development projects. Supervisory / Leadership / Managerial Tasks: • To project manager all Transmission aspects in the Region & contractors ensuring due dates and quality are strictly adhered to. • Compile a set of objectives for the Transmission Engineers in order to meet the set KPAs, monitor their performance against these objectives. • Plan, Implement and Monitor transmission providers performance against their SLA and ensure minimum downtime to prevent network problems. • Supervise staff and training programs. • Devise methods and systems to improved performance of staff and the service provided to our customers at least cost. Role Dependencies: • Good inter-personal skills with MTN Staff, contractors and customers and build a good future working relationship.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Must have natural leadership and supervisory ability with a minimum of five years' experience in the telecoms industry with at least Five years actively performing Transmission Engineer functions in the GSM environment. • Transmission experience. ( 2, 34, 140 M/bit, TAM, SDH equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience • Prepared to work long hours and travel long distances.
Knowledge:
• A good knowledge of the operation, maintenance, planning and implementation of Digital Transmission, Microwave RF transmission and multiplexing systems. • A good knowledge of 2, 34, 140 Mb STM-N transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. • Have good communication skills resolving conflict and negotiate win-win solutions. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with an exemplary work ethos. • Proven initiative and innovation with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors.
• Be of sober disposition.
Reference No:IRC65878
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission Microwave and RF systems. • Elementary training in personnel management covering supervisory fundamentals. • Computer literate with a good knowledge of the MSOffice packages and the ability to set up spreadsheet, databases and presentations.
Applications close 2012-02-21
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5755
South Africa , Port Elizabeth
Job Mission
• To ensure that the regional Transmission network is developed and maintained such that it has adequate capacity, always operates at optimum quality and offers competitive coverage and associated products. • Control the day to day activities of the MTN Regional Transmission network, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer • To perform high-level support functions on all MTN transmission equipment used in MTN's Network. • Implementation and introduction of cross connect equipment to the MTN Network. Maintaining and administrating the transmission management system. Design, compilation and reporting on the availability of the transmission network in light of the Service Level Agreement. To ensure network expansion is carried out to schedule. • Supervise technical activities; vision and expertise ensuring staff competencies meet the convergent technological challenges of the future.
KPA Duties
• Managing regional strategy for Transmission network rollout • Plan the day-to-day duties and responsibilities of Transmission staff, including arrangement of tasks and leave, etc. • To perform high-level support functions on all MTN transmission equipment at Switching Centers and BTS sites. (i.e. DXX Links, ABIS Compression Equipment, etc ) • Project manage the delivery of Inter MSC, POIL, BTS, DXX links at required service levels (99.5 or 99.95) • To administer accurate data within the current Engineering Database i.e. accurate tracking of RFQ's and orders placed with Telkom and any changes thereof, Co-ordination of the acceptance testing of all Telkom delivered links. • To report on the availability of the Transmission Network in light of the Telkom SLA and address Special Investigations on Links not meeting the requested and supplied Service Level. • Interface to Telkom to escalate "Major Link Outages" on failures, Special Investigations on repetitive failures and Links not meeting the agreed Service Level. • Co-ordinate meetings with suppliers (Telkom, DFA, Mobax, etc), regarding new deliveries, diverse routing 99.95 and planning of transmission from MTN's infrastructure. • To swiftly diagnose and clear any faults or alarms assigned to you by trouble ticket, or ensure escalation to vendor if unable to fix. To close or forward all trouble tickets promptly. • To maintain a sound working relationship between the network operations section and all associated parties, within the company and external. • To ensure that all planned network expansions take place on schedule. • To maintain a comprehensive set of records including all transmission links on DXX Nodes and availability of DXX equipment demands and spares and provide training to staff in the Region. • Control the rollout and interface to Telkom with the installation of the Surveillance Monitoring equipment supplied and installed by Telkom. • Apply ISO9001 & ISO14000 quality principles in all operations elements. This includes the review and generation of quality procedures.
• Assist with the operational establishment and development of new MTN networks in the international arena. • Provide on-the-job training and guidance too new and replacement personnel. • Co-ordinate Installation and commissioning of TX equipment, To be fully conversant in the various types of RBS equipment. This includes troubleshooting and faultfinding, link analysis, RF functionality, power equipment etc. • The extra implementation projects such as self provisioning microwave for, PtP, temp uW as well as fibre on national (NLD) and local metro rings including NSB TX sites. • Submit reports to designated management, as per requirements. • Ensure that objectives set by management are achieved within the measured period. • Perform all tasks in an accurate and professional manner and maintain a good working relationship within the network operations and all internal and external clients. Task Complexity: • Identifying sites: planning the growth of the Transmission network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements & profitability. • Planning of transmission: achieving the most effective design of Transmission installation which will satisfy all the demands of the market while delivering satisfactory return on investment. This requires the considerations of the cost of installation, market requirements and expected traffic, environmental management legislation and knowledge of the existing Transmission network. • Optimisation: improvements to the transmission network through technical skills – made possible by detailed knowledge of transmission technology features, detailed knowledge of geographical area; understanding of the role of peripheral parties (other departments within MTN and external parties such as Telkom) and the impact of their performance on network quality. Creativity and experience are essential. • Trouble-shooting optimisation: solving network problems through knowledge-sharing, experience in transmission network design and operation, detailed knowledge of GSM system design and principles, as well as vendor specific operations. • Special projects: involvement in key technology development projects. Supervisory / Leadership / Managerial Tasks: • To project manager all Transmission aspects in the Region & contractors ensuring due dates and quality are strictly adhered to. • Compile a set of objectives for the Transmission Engineers in order to meet the set KPAs, monitor their performance against these objectives. • Plan, Implement and Monitor transmission providers performance against their SLA and ensure minimum downtime to prevent network problems. • Supervise staff and training programs. • Devise methods and systems to improved performance of staff and the service provided to our customers at least cost. Role Dependencies: • Good inter-personal skills with MTN Staff, contractors and customers and build a good future working relationship.
Requirements
• Minimum qualification is a National diploma N6,S4,T3 in electrical light-current/electronics/communication engineering. Higher National diploma or degree will be advantages. • Code 8 EB drivers licence
• Must have natural leadership and supervisory ability with a minimum of five years' experience in the telecoms industry with at least Five years actively performing Transmission Engineer functions in the GSM environment. • Transmission experience. ( 2, 34, 140 M/bit, TAM, SDH equipment) • Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. • Experienced in working in elevated positions. • Computer literate with Windows and MS Office experience • Prepared to work long hours and travel long distances.
Knowledge:
• A good knowledge of the operation, maintenance, planning and implementation of Digital Transmission, Microwave RF transmission and multiplexing systems. • A good knowledge of 2, 34, 140 Mb STM-N transmission architecture. • Computer literate with practical experience in the use of the Microsoft Office suite using the Windows OS. Skills / physical competencies: • Motivated & innovative self-starter • Prepared to work long hours • Handles working under stress and meeting deadlines • Uses initiative in solving technical problems • Can work in elevated positions, not scared of heights. • Competent in the use of mechanical & electrical hand tools. • Have good communication skills resolving conflict and negotiate win-win solutions. Behavioural qualities: • Self-Disciplined, motivated, energetic self –starter with an exemplary work ethos. • Proven initiative and innovation with the ability to work under stress while meeting deadlines. • Excellent communication skills with the ability to motivate & control contractors.
• Be of sober disposition.
Reference No:IRC65878
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training: • A sound knowledge of Transmission Microwave and RF systems. • Elementary training in personnel management covering supervisory fundamentals. • Computer literate with a good knowledge of the MSOffice packages and the ability to set up spreadsheet, databases and presentations.
Applications close 2012-02-21
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5755
Senior Engineer: Core Planning Job Vacancy at MTN South Africa
Job Title:Senior Engineer: Core Planning
South Africa , Innovation Centre
Job Mission
To ensure that OSS and Lawful Intercept systems are optimized at both a logical and physical layer on an ongoing basis, develop a subsequent action plan aligned with the short-term/long term plan to meet the business requirements.
KPA Duties
Task Complexity: • Ensure that all OSS platforms are loaded with the correct software patches, as well as that all platforms are loaded with the latest MTN SA purchased network (or platform) release. • Review the layout/design of all the OSS platforms and identify any design flaws. If any design flaws are identified, recommend an optimum node design/layout. • Review all node/platform configurations and ensure that the configurations are consistent across all nodes of the same type. In the event that it is identified that there are configuration mismatches/discrepancies are identified, an action plan is to be provided and executed • Assess the OSS hardware, identifying all inefficiencies. These include node memory, processor loads, licensing etc . • Verify that all alarming information, is enabled on the nodes and the relevant OSS system is currently reporting alarms. • Investigate the current MTN SA OSS architecture and indentify any architectural inefficiencies or flaws. • Ensure that sufficient OSS capacity is deployed with a 6-month headroom to cater for the traffic forecast. • Participate in Group initiatives/activities in the area of planning, technical bid preparation and procurement. • Asses and communicate the impact of technology changes to OSS and communicate to the relevant role-players. • Documentation of methodologies, plans, policies and procedures for OSS planning. • Record keeping of technical details on network design, implementation plans and capital projects. • Be a subject matter expert on OSS planning issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various internal departments. • Review vendor technical documents and provide recommendations on OSS • Be the single point of contact for issues relating to Lawful Intercept Supervisory Complexity: Influence staff in the following internal departments to ensure outputs: Operations, IS, Billing. Obtain co-operation of vendors to address technical difficulties. Influence product roadmaps of suppliers. Put forward relevant technical standards/policies to be used in the Group.
Requirements
B.Eng/ BSC Eng. (Electronics/Electrical)
Minimum 5 years in Telecom environment, with at least 3 years working with OSS systems, preferably in an integration and optimization environment. Experience on the Ericsson AXE and CPP platforms will be an advantage
Knowledge: Awareness of the telecommunications industry, computer competence (MS Office suite), Database basics, cost-benefit analysis, system engineering methodologies, Internal awareness and organization understanding, GSM/WCDMA standards, Group’s GSM/WCDMA network. Telecommunications Industry understanding, User Trends within Telecommunication, Trends of convergence of Networks (Next-gen. n/w.), Trends within Technology, Network Business Objectives, Knowledge of vendors and suppliers roadmaps and trends, Knowledge of other network providers developments, Basic Telecomm legislation, Basic ICASA regulations, Analyse Network performance, Integration of network systems, GSM/WCDMA and Packet core network elements ,Integration of network elements vocabulary, Knowledge of systems engineering for lifecycle, Equipment dimensioning principles, MS Project, IP networks, GSM/WCDMA fundamentals, Understand OSS system, Knowledge of company policies and procedures. Understand LI and associated systems .Knowledge of hardware dimensioning and databases. Knowledge of TNM methodology .Strong technical knowledge on • Sun Solaris 8,9,10 • Oracle • Unix • TCP/IP, SNMP, LDAP protocols Skills/physical competencies: Coaching, communication, consulting skill, continuous learning, contracting skills, feedback skill, knowledge management, Negotiating and influencing, presentation skill, Problem solving and analytical thinking, project management skill, time management, writing skill, record keeping, Technical specification writing Behavioural qualities: Adaptable/flexible, analytical thinking, coping, creative thinking and innovation, insight and judgement, Integrity and ethics, interpersonal skills, self-management, team work, co-operative, tolerant.
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5758
South Africa , Innovation Centre
Job Mission
To ensure that OSS and Lawful Intercept systems are optimized at both a logical and physical layer on an ongoing basis, develop a subsequent action plan aligned with the short-term/long term plan to meet the business requirements.
KPA Duties
Task Complexity: • Ensure that all OSS platforms are loaded with the correct software patches, as well as that all platforms are loaded with the latest MTN SA purchased network (or platform) release. • Review the layout/design of all the OSS platforms and identify any design flaws. If any design flaws are identified, recommend an optimum node design/layout. • Review all node/platform configurations and ensure that the configurations are consistent across all nodes of the same type. In the event that it is identified that there are configuration mismatches/discrepancies are identified, an action plan is to be provided and executed • Assess the OSS hardware, identifying all inefficiencies. These include node memory, processor loads, licensing etc . • Verify that all alarming information, is enabled on the nodes and the relevant OSS system is currently reporting alarms. • Investigate the current MTN SA OSS architecture and indentify any architectural inefficiencies or flaws. • Ensure that sufficient OSS capacity is deployed with a 6-month headroom to cater for the traffic forecast. • Participate in Group initiatives/activities in the area of planning, technical bid preparation and procurement. • Asses and communicate the impact of technology changes to OSS and communicate to the relevant role-players. • Documentation of methodologies, plans, policies and procedures for OSS planning. • Record keeping of technical details on network design, implementation plans and capital projects. • Be a subject matter expert on OSS planning issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various internal departments. • Review vendor technical documents and provide recommendations on OSS • Be the single point of contact for issues relating to Lawful Intercept Supervisory Complexity: Influence staff in the following internal departments to ensure outputs: Operations, IS, Billing. Obtain co-operation of vendors to address technical difficulties. Influence product roadmaps of suppliers. Put forward relevant technical standards/policies to be used in the Group.
Requirements
B.Eng/ BSC Eng. (Electronics/Electrical)
Minimum 5 years in Telecom environment, with at least 3 years working with OSS systems, preferably in an integration and optimization environment. Experience on the Ericsson AXE and CPP platforms will be an advantage
Knowledge: Awareness of the telecommunications industry, computer competence (MS Office suite), Database basics, cost-benefit analysis, system engineering methodologies, Internal awareness and organization understanding, GSM/WCDMA standards, Group’s GSM/WCDMA network. Telecommunications Industry understanding, User Trends within Telecommunication, Trends of convergence of Networks (Next-gen. n/w.), Trends within Technology, Network Business Objectives, Knowledge of vendors and suppliers roadmaps and trends, Knowledge of other network providers developments, Basic Telecomm legislation, Basic ICASA regulations, Analyse Network performance, Integration of network systems, GSM/WCDMA and Packet core network elements ,Integration of network elements vocabulary, Knowledge of systems engineering for lifecycle, Equipment dimensioning principles, MS Project, IP networks, GSM/WCDMA fundamentals, Understand OSS system, Knowledge of company policies and procedures. Understand LI and associated systems .Knowledge of hardware dimensioning and databases. Knowledge of TNM methodology .Strong technical knowledge on • Sun Solaris 8,9,10 • Oracle • Unix • TCP/IP, SNMP, LDAP protocols Skills/physical competencies: Coaching, communication, consulting skill, continuous learning, contracting skills, feedback skill, knowledge management, Negotiating and influencing, presentation skill, Problem solving and analytical thinking, project management skill, time management, writing skill, record keeping, Technical specification writing Behavioural qualities: Adaptable/flexible, analytical thinking, coping, creative thinking and innovation, insight and judgement, Integrity and ethics, interpersonal skills, self-management, team work, co-operative, tolerant.
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5758
Architect: Radio Software Systems Job Vacancy at MTN South Africa
Job Title:Architect: Radio Software Systems
South Africa , Innovation Centre
Job Mission
Manage and provide leadership in Engineering Software architecture and Business intelligence systems as used by Radio Access Network (RAN). Take responsibility for system performance, functionality and data integrity for RAN Software Solutions.
KPA Duties
Strategy Development
• Evaluate new radio software systems and assess opportunities and concerns to be addressed from emerging radio software systems trends in conjunction with radio technology specialists • Support proposals of radio strategies for future evolution and positioning • Determine future software requirements and analysis strategies for the Radio Network department Planning & Delivery • Align software system planning with network operational functions • Assist in obtaining requirements from the Business • Ensure alignment with strategy and roadmap • Design and develop high level support and problem solving for the respective systems • Ensure appropriate software, data and mechanisms are in place with the required data integrity for the required BI analysis • Coordinate and prioritise user requirements for radio P&O group, projects and deliverables • Analyse functional system and user software and data analysis requirements for the department • Design appropriate solutions and provide development plans to satisfy these requirements in agreed priority sequence
• Identify new software systems requirements for the P&O department • Support the development of new applications and new planning & optimisation tools as required by the P&O department • Support the specification and evaluation of all custom software tools developed within the Radio Technology Specialist Group • Implement part or all of the solution and ensure solutions are appropriate and meet the user requirements • Ensure update with MTN Group systems and implementations to prevent duplication and inconsistencies in the systems • Ensure input regarding development software architecture, technology and best practices • Ensure technical documentation on all work and systems in accordance to pre-defined standards and procedures Network (Software Systems) Optimisation & Performance • Ensure system performance, functionality and data integrity • Monitor existing systems and tools for effectiveness, resource utilisation, stability and performance and ensure that service levels are maintained
• Provide high level support for the Planning & Optimisation Tools and Data warehouse management within P&O Department and on all developed systems • Ensure all proprietary software system upgrades within the radio P&O department • Ensure effective processes are in place for continuous improvement and feedback is in place for confirmation that software systems meet objectives Communication and co-ordination • Interface with 3rd party systems and divisions which require access to radio network data • Manage supplier relations as required to acquire tools to satisfy department requirements, where not appropriate internally • Provide expertise and recommendations regarding development software architecture, technology and best practices • Ensure co-operation with and support of other network group departments at all levels where necessary Financial Management • Continuously strive to identify and eliminate non-contributory expenditure • Ensure evaluation of the functionality and relevance of new radio software systems for a financial benefit Technology Competencies
• Good knowledge of Java development, Oracle database development, Oracle PL/SQL, J2EE architecture and development, Multi-tier applications, GUI development, Web development, HTML, XML, UML and Object Oriented design and development • Knowledge of appropriate architecture and technology selection, multi-tier application design and development using appropriate programming languages and applications, user interfaces and server applications • Understanding of GSM/UMTS systems • Detailed knowledge of Information Technology trends and best practices with a basic knowledge of telecommunication system trends
Requirements
BSc. Computer Science or BSc. Elec Eng. or similar with Maths and analysis / statistics based training Recognised IT or Electronic Engineering qualification or other formal computer systems development training. Statistical analysis techniques.
Computer experience with good understanding of Computer software and hardware. Good background of statistical analysis and presentation, data storage and processing. GSM system experience is required. 2 years programming in the following. Java development, Oracle database development, Oracle PL/SQL, J2EE architecture and development, Multi-tier application design and development, application GUI development, Web development, HTML, XML, Object Oriented design and development Integration of systems, analysing system functionality and providing system interfaces. Large volume data processing, analysis and management Problem and user requirement analysis and developing solutions. Experience with UML Appropriate architecture and technology selection, multi-tier application design and development using databases and appropriate programming languages and applications, user interfaces and server applications.
Knowledge: Java, Oracle database development, Oracle PL/SQL, J2EE, Multi-tier applications, GUI development, Web development, HTML, XML Integration of systems, analysing system functionality and providing system interfaces Appropriate architecture and technology selection, multi-tier application design and development using databases and applications, user interfaces and server applications Integration of systems, analysing system functionality and providing system interfaces. Large volume data processing, analysis and management Problem and user requirement analysis and developing solutions. Detailed knowledge of Information Technology trends and best practices with a basic knowledge of telecommunication system trends. Skills / physical competencies: Analytical mind – ability to analyse Engineering problems, software systems, applications, data and provide appropriate solutions. Good at problem solving skills. Ability to conceptualise and draw out user requirements and implement a suitable solution, especially in the radio Engineering functions. Behavioural qualities: Able to work independently of supervision, strong team-player, integrity and openness, assertiveness ,responsibility, self-motivation
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5757
South Africa , Innovation Centre
Job Mission
Manage and provide leadership in Engineering Software architecture and Business intelligence systems as used by Radio Access Network (RAN). Take responsibility for system performance, functionality and data integrity for RAN Software Solutions.
KPA Duties
Strategy Development
• Evaluate new radio software systems and assess opportunities and concerns to be addressed from emerging radio software systems trends in conjunction with radio technology specialists • Support proposals of radio strategies for future evolution and positioning • Determine future software requirements and analysis strategies for the Radio Network department Planning & Delivery • Align software system planning with network operational functions • Assist in obtaining requirements from the Business • Ensure alignment with strategy and roadmap • Design and develop high level support and problem solving for the respective systems • Ensure appropriate software, data and mechanisms are in place with the required data integrity for the required BI analysis • Coordinate and prioritise user requirements for radio P&O group, projects and deliverables • Analyse functional system and user software and data analysis requirements for the department • Design appropriate solutions and provide development plans to satisfy these requirements in agreed priority sequence
• Identify new software systems requirements for the P&O department • Support the development of new applications and new planning & optimisation tools as required by the P&O department • Support the specification and evaluation of all custom software tools developed within the Radio Technology Specialist Group • Implement part or all of the solution and ensure solutions are appropriate and meet the user requirements • Ensure update with MTN Group systems and implementations to prevent duplication and inconsistencies in the systems • Ensure input regarding development software architecture, technology and best practices • Ensure technical documentation on all work and systems in accordance to pre-defined standards and procedures Network (Software Systems) Optimisation & Performance • Ensure system performance, functionality and data integrity • Monitor existing systems and tools for effectiveness, resource utilisation, stability and performance and ensure that service levels are maintained
• Provide high level support for the Planning & Optimisation Tools and Data warehouse management within P&O Department and on all developed systems • Ensure all proprietary software system upgrades within the radio P&O department • Ensure effective processes are in place for continuous improvement and feedback is in place for confirmation that software systems meet objectives Communication and co-ordination • Interface with 3rd party systems and divisions which require access to radio network data • Manage supplier relations as required to acquire tools to satisfy department requirements, where not appropriate internally • Provide expertise and recommendations regarding development software architecture, technology and best practices • Ensure co-operation with and support of other network group departments at all levels where necessary Financial Management • Continuously strive to identify and eliminate non-contributory expenditure • Ensure evaluation of the functionality and relevance of new radio software systems for a financial benefit Technology Competencies
• Good knowledge of Java development, Oracle database development, Oracle PL/SQL, J2EE architecture and development, Multi-tier applications, GUI development, Web development, HTML, XML, UML and Object Oriented design and development • Knowledge of appropriate architecture and technology selection, multi-tier application design and development using appropriate programming languages and applications, user interfaces and server applications • Understanding of GSM/UMTS systems • Detailed knowledge of Information Technology trends and best practices with a basic knowledge of telecommunication system trends
Requirements
BSc. Computer Science or BSc. Elec Eng. or similar with Maths and analysis / statistics based training Recognised IT or Electronic Engineering qualification or other formal computer systems development training. Statistical analysis techniques.
Computer experience with good understanding of Computer software and hardware. Good background of statistical analysis and presentation, data storage and processing. GSM system experience is required. 2 years programming in the following. Java development, Oracle database development, Oracle PL/SQL, J2EE architecture and development, Multi-tier application design and development, application GUI development, Web development, HTML, XML, Object Oriented design and development Integration of systems, analysing system functionality and providing system interfaces. Large volume data processing, analysis and management Problem and user requirement analysis and developing solutions. Experience with UML Appropriate architecture and technology selection, multi-tier application design and development using databases and appropriate programming languages and applications, user interfaces and server applications.
Knowledge: Java, Oracle database development, Oracle PL/SQL, J2EE, Multi-tier applications, GUI development, Web development, HTML, XML Integration of systems, analysing system functionality and providing system interfaces Appropriate architecture and technology selection, multi-tier application design and development using databases and applications, user interfaces and server applications Integration of systems, analysing system functionality and providing system interfaces. Large volume data processing, analysis and management Problem and user requirement analysis and developing solutions. Detailed knowledge of Information Technology trends and best practices with a basic knowledge of telecommunication system trends. Skills / physical competencies: Analytical mind – ability to analyse Engineering problems, software systems, applications, data and provide appropriate solutions. Good at problem solving skills. Ability to conceptualise and draw out user requirements and implement a suitable solution, especially in the radio Engineering functions. Behavioural qualities: Able to work independently of supervision, strong team-player, integrity and openness, assertiveness ,responsibility, self-motivation
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx?jobID=5757
Specialist: Radio Optimisation Job Vacancy at MTN South Africa
Job Title:Specialist: Radio Optimisation
South Africa , Innovation Centre
Job Mission
• Ensure that the network is configured and is performing optimally at all times by providing the correct tools, systems, support and strategic direction to Radio Planning and Optimisation Engineers
• Ensure that the network is optimised and performing at levels consistent with customer expectations and that tools used reflect customer experience as much as possible.
• Provide process and delivery support for department optimisation function systems (Performance Management and Configuration Management) as well as strategies around tool selection.
• Provide key analytical skills by facilitating/ assisting with Department reporting requirements.
KPA Duties
Strategy Development
• Give input to development of Radio Network Optimisation strategies • Take network requirements and plan and design processes to perform optimally at all times by providing the correct tools, systems, support and strategic direction to Radio Planning and Optimisation Engineers • Assist with optimisation Tool requirements definition, selection and trials/ process integration for current as well as future Radio access technologies
• Be aware of all converging technologies and ensure that support systems/ processes will be ready for these developments Planning & Delivery
• Support access network controller node dimensioning, ensuring that access network controller node equipment is future proof and has adequate capacity to cater for forecasted rollout • Support access network controller node re-parenting exercises • Produce detailed and comprehensive designs for radio network optimisation, which can be directly implemented
• Ensure implementation of radio optimisation plans are carried out fully with a smooth handover to Network Operations for cutover and integration into the live network, where applicable • Assist in the access network controller node roll out plan
• Assist with aligning planning and designing with other functions • Assist in obtaining requirements from the Business for issues impacting network optimisation • Facilitate traffic and capacity requirements forecasting with appropriate tools
• Participate in developing 1-3 year plans and translating strategy into both long term and near term plans • Translate high level plan to low level design as well as specify detailed configuration setting of design
• Support definition of 1-year budget
• Participate in scoping sessions
• Ensure and manage adequate performance monitoring including network drive testing • Specify testing requirements and ensure testing • Verify bill of material (based on RfP in design phase) and confirm order of equipment and services • Perform final verification of the desired configuration prior to integration to align expected and actual network configuration
• Perform final verification of integration
• Prepare detailed design documentation for implementation and integration • Facilitate appropriate Server installation and maintenance (OS, maintenance patches, applications etc) for any supported tools. Network Optimisation & Performance
• Ensure the network consistently delivers on customer expectations regarding network quality and capacity • Ensure the integrity of cell parameters within the network
• Facilitate and capture knowledge of MTN engineers in business logic and rules into support systems.
• Assist business with reports to show performance of network tied in with major planned work, Primary and Secondary KPI's tied to planned work activities tied to our Configuration Management Tool
• Facilitate continuous improvement from the radio department and feedback to confirm that plans meet objectives • Facilitate tracking and reporting on performance problems and performance improvements on division level • Investigate performance issues and identification on changes required on division level
• Escalate network performance impacting issues with Operations dept • Ensure updated and relevant QMS processes in place for radio network optimisation issues • Investigate, conduct trials, suggest and implement best radio network parameters and new features to ensure optimum quality on an ongoing basis
• Review of design and drive optimisation changes
• Drive Automatic Cell Planning and frequency Planning initiatives as required to support Optimisation requirement. • Ensure that network quality is monitored on a continual basis and service levels remain within the predefined KPI’s
• Investigate, specify and facilitate in the development or purchase of tools and systems for network planning and optimisation processes
• Specify optimisation related applications and guide software developers in the development thereof
• Give guidance, assistance and high level support to Radio Planning and Optimisation Engineers on 2G network optimisation and performance issues as well as on network utilization and dimensioning
• Development of new or modifying of existing business rules used in CM/ PM tools. Currently in developed in VBScript. Code updates for new algorithms or rules. Investigating whether additional calculations should be implemented for 3g or multiband cells Communication and co-ordination
• Assist with day to day support on configuration management to planners
• Assisting with Prioritising and following up with radio planners to be aware of and to clear critical discrepancies and Performance issues ASAP
• Assist in communicating & distributing the experience gained by P&O engineers with regard to optimisation techniques
• Communicate plans and integrate feedback both internally to RPO as well as to Marketing/ Sales Groups
• Co-operate with and support other network group departments at all levels
• Interface with other areas of the MTN business outside of the radio department (e.g. Marketing and MTN Group Network) as required for successful radio strategy development, radio optimisation and implementation
• Interface with vendors for various issues impacting the optimisation dept.
• Facilitate coordination of radio optimisation and its implementation with those of core and transmission
• Interface with and follow up with suppliers and support with respect to Customer Service Requests/ issues and do corrective actions Financial Management
• Continuously strive to identify and eliminate non-contributory expenditure Technology Competencies
• Excellent knowledge of radio network planning & optimisation techniques
• Excellent understanding of radio network planning tools
• Profound understanding of the frequency planning process
• Excellent understanding of drive test tools
• Excellent knowledge of GSM radio technology, the Logical and Physical layers of GSM / UMTS radio interface and RF propagation principles
• Good knowledge of UMTS radio technology
• Detailed knowledge of GSM / UMTS system design and principles
• Excellent understanding of the operational level of the 2G and 3G radio network
• Understanding of wider trends in the international and local telecoms industry, incl. latest technological and market developments in relation to all aspects of Network Planning and Optimisation
• Good knowledge of Software programming and Development Processes Role Complexity:
• Dealing with a range of different departments across network group to ensure that the network is performing at optimum quality levels
• Monitor international trends and business best practice in relation to all aspects of network optimisation techniques
Requirements
BSc. Electronic Engineering or equivalent at the discretion of the Optimization Manager
4 years experience in radio network optimisation and planning
Knowledge:
• Have a very good knowledge and understanding of radio network planning and optimization principles and techniques (WCDMA, GSM and other radio network technologies like Wimax, Wireless Lan etc)
• Have a good understanding of the end to end network nodes required in the GSM / UMTS architecture for both CS and PS)
• Have a very good understanding of the tools used in the radio network planning and optimization process e.g. drive test tools etc
• Have a very good understanding of the end to end mobile network and telecommunication networks in general
• Understand principles, languages and tools of software development
• Understanding of project management principles
• Be computer and internet literate
• Have a good understanding of PM, CM, FM Operations principles and practices. Skills / physical competencies:
• Programming skills, Analytical skills, Numerical skills, Presentation skills, Project Management Skills
• Ability to learn quickly to adapt to knew technologies and methods
• Have a drive to constantly improve
• Good communication and interpersonal skills Behavioural qualities:
• People sensitivity (must be approachable)
• Quick at learning
• Able to understand complex technical concepts – need to comprehend the interaction/tradeoffs of different choices made in network Optimisation
• Creative in the development of new methods and techniques
• Be able to effectively communicate complex technical concepts
• Assertive, proactive and be able to work independently and in a team
Reference No:IRC66281
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training:
• Industry-specific training (GSM/WCDMA/Wimax etc)
• Frequency Planning
• Programming
• Presentation
• Project Management
• Statistics OSS Exposure to GSM Cell Planning Principles (RF Design & radio capacity planning), GPRS and Packet Switched Data (PS network design & interaction with CS domain), Radio Optimisation (Understands the principles & process of ACP / AFP optimisation and enhanced radio optimisation features)
Applications close 2012-02-22
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
South Africa , Innovation Centre
Job Mission
• Ensure that the network is configured and is performing optimally at all times by providing the correct tools, systems, support and strategic direction to Radio Planning and Optimisation Engineers
• Ensure that the network is optimised and performing at levels consistent with customer expectations and that tools used reflect customer experience as much as possible.
• Provide process and delivery support for department optimisation function systems (Performance Management and Configuration Management) as well as strategies around tool selection.
• Provide key analytical skills by facilitating/ assisting with Department reporting requirements.
KPA Duties
Strategy Development
• Give input to development of Radio Network Optimisation strategies • Take network requirements and plan and design processes to perform optimally at all times by providing the correct tools, systems, support and strategic direction to Radio Planning and Optimisation Engineers • Assist with optimisation Tool requirements definition, selection and trials/ process integration for current as well as future Radio access technologies
• Be aware of all converging technologies and ensure that support systems/ processes will be ready for these developments Planning & Delivery
• Support access network controller node dimensioning, ensuring that access network controller node equipment is future proof and has adequate capacity to cater for forecasted rollout • Support access network controller node re-parenting exercises • Produce detailed and comprehensive designs for radio network optimisation, which can be directly implemented
• Ensure implementation of radio optimisation plans are carried out fully with a smooth handover to Network Operations for cutover and integration into the live network, where applicable • Assist in the access network controller node roll out plan
• Assist with aligning planning and designing with other functions • Assist in obtaining requirements from the Business for issues impacting network optimisation • Facilitate traffic and capacity requirements forecasting with appropriate tools
• Participate in developing 1-3 year plans and translating strategy into both long term and near term plans • Translate high level plan to low level design as well as specify detailed configuration setting of design
• Support definition of 1-year budget
• Participate in scoping sessions
• Ensure and manage adequate performance monitoring including network drive testing • Specify testing requirements and ensure testing • Verify bill of material (based on RfP in design phase) and confirm order of equipment and services • Perform final verification of the desired configuration prior to integration to align expected and actual network configuration
• Perform final verification of integration
• Prepare detailed design documentation for implementation and integration • Facilitate appropriate Server installation and maintenance (OS, maintenance patches, applications etc) for any supported tools. Network Optimisation & Performance
• Ensure the network consistently delivers on customer expectations regarding network quality and capacity • Ensure the integrity of cell parameters within the network
• Facilitate and capture knowledge of MTN engineers in business logic and rules into support systems.
• Assist business with reports to show performance of network tied in with major planned work, Primary and Secondary KPI's tied to planned work activities tied to our Configuration Management Tool
• Facilitate continuous improvement from the radio department and feedback to confirm that plans meet objectives • Facilitate tracking and reporting on performance problems and performance improvements on division level • Investigate performance issues and identification on changes required on division level
• Escalate network performance impacting issues with Operations dept • Ensure updated and relevant QMS processes in place for radio network optimisation issues • Investigate, conduct trials, suggest and implement best radio network parameters and new features to ensure optimum quality on an ongoing basis
• Review of design and drive optimisation changes
• Drive Automatic Cell Planning and frequency Planning initiatives as required to support Optimisation requirement. • Ensure that network quality is monitored on a continual basis and service levels remain within the predefined KPI’s
• Investigate, specify and facilitate in the development or purchase of tools and systems for network planning and optimisation processes
• Specify optimisation related applications and guide software developers in the development thereof
• Give guidance, assistance and high level support to Radio Planning and Optimisation Engineers on 2G network optimisation and performance issues as well as on network utilization and dimensioning
• Development of new or modifying of existing business rules used in CM/ PM tools. Currently in developed in VBScript. Code updates for new algorithms or rules. Investigating whether additional calculations should be implemented for 3g or multiband cells Communication and co-ordination
• Assist with day to day support on configuration management to planners
• Assisting with Prioritising and following up with radio planners to be aware of and to clear critical discrepancies and Performance issues ASAP
• Assist in communicating & distributing the experience gained by P&O engineers with regard to optimisation techniques
• Communicate plans and integrate feedback both internally to RPO as well as to Marketing/ Sales Groups
• Co-operate with and support other network group departments at all levels
• Interface with other areas of the MTN business outside of the radio department (e.g. Marketing and MTN Group Network) as required for successful radio strategy development, radio optimisation and implementation
• Interface with vendors for various issues impacting the optimisation dept.
• Facilitate coordination of radio optimisation and its implementation with those of core and transmission
• Interface with and follow up with suppliers and support with respect to Customer Service Requests/ issues and do corrective actions Financial Management
• Continuously strive to identify and eliminate non-contributory expenditure Technology Competencies
• Excellent knowledge of radio network planning & optimisation techniques
• Excellent understanding of radio network planning tools
• Profound understanding of the frequency planning process
• Excellent understanding of drive test tools
• Excellent knowledge of GSM radio technology, the Logical and Physical layers of GSM / UMTS radio interface and RF propagation principles
• Good knowledge of UMTS radio technology
• Detailed knowledge of GSM / UMTS system design and principles
• Excellent understanding of the operational level of the 2G and 3G radio network
• Understanding of wider trends in the international and local telecoms industry, incl. latest technological and market developments in relation to all aspects of Network Planning and Optimisation
• Good knowledge of Software programming and Development Processes Role Complexity:
• Dealing with a range of different departments across network group to ensure that the network is performing at optimum quality levels
• Monitor international trends and business best practice in relation to all aspects of network optimisation techniques
Requirements
BSc. Electronic Engineering or equivalent at the discretion of the Optimization Manager
4 years experience in radio network optimisation and planning
Knowledge:
• Have a very good knowledge and understanding of radio network planning and optimization principles and techniques (WCDMA, GSM and other radio network technologies like Wimax, Wireless Lan etc)
• Have a good understanding of the end to end network nodes required in the GSM / UMTS architecture for both CS and PS)
• Have a very good understanding of the tools used in the radio network planning and optimization process e.g. drive test tools etc
• Have a very good understanding of the end to end mobile network and telecommunication networks in general
• Understand principles, languages and tools of software development
• Understanding of project management principles
• Be computer and internet literate
• Have a good understanding of PM, CM, FM Operations principles and practices. Skills / physical competencies:
• Programming skills, Analytical skills, Numerical skills, Presentation skills, Project Management Skills
• Ability to learn quickly to adapt to knew technologies and methods
• Have a drive to constantly improve
• Good communication and interpersonal skills Behavioural qualities:
• People sensitivity (must be approachable)
• Quick at learning
• Able to understand complex technical concepts – need to comprehend the interaction/tradeoffs of different choices made in network Optimisation
• Creative in the development of new methods and techniques
• Be able to effectively communicate complex technical concepts
• Assertive, proactive and be able to work independently and in a team
Reference No:IRC66281
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Training:
• Industry-specific training (GSM/WCDMA/Wimax etc)
• Frequency Planning
• Programming
• Presentation
• Project Management
• Statistics OSS Exposure to GSM Cell Planning Principles (RF Design & radio capacity planning), GPRS and Packet Switched Data (PS network design & interaction with CS domain), Radio Optimisation (Understands the principles & process of ACP / AFP optimisation and enhanced radio optimisation features)
Applications close 2012-02-22
To Apply;
http://www.mtn.com/Careers/Pages/Vacancies.aspx
Popular Posts
-
Job Title:Administrative Officer (Director of Management and Operations Overseas) Agency:Peace Corps Sub Agency:Peace Corps Job Announcem...
-
Job Title: Senior Program Management Specialist FROM : HUMAN RESOURCE OFFICE, USAID/ETHIOPIA SUBJECT : JOB/VACANCY ANNOUNCEMENT NO. ...
-
Job Title: Health Knowledge, Practices and Coverage Survey Consultant, Juba, South Sudan Closing Date: Thursday, 22 December 2011 The Inter...
-
Job Title:Construction Manager Location: Monrovia, Liberia FLSA: Exempt Core Sector: Infrastructure Experience Level: Regular Full-time ...
-
Job Title: Public Health Specialist (Biomedical Prevention) ALL ORDINARILY RESIDENT (OR) APPLICANTS MUST HAVE THE REQUIRED WORK AND/OR RESI...
