Job Title:Customer Tech Sprt Expert ITSO
Rose Hill,Mauritius: Moka Road
ref : 529746
posted : 02 Jul 2012
apply before : 30 Sep 2012
Orange Business Services
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Customer Services & Operations
about the role
To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
Good Knowledge of Unix/Linux and
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
Performance Bonus paid twice a year and it is based on the performance management system
Medical Check-Up upon joining the Company
13th Month Bonus as per legislation
Transport Allowance which is higher than normal bus fare
Night Transport in case of night shift
How to Apply;
Wednesday, 11 July 2012
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