Customer Tech Sprt Expert Job Vacancy at Orange Telecom Mauritius

Job Title:Customer Tech Sprt Expert ITSO

Rose Hill,Mauritius: Moka Road

Mauritius


ref : 529746

posted : 02 Jul 2012

apply before : 30 Sep 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
    To analyze these issues and to fix them using the tools, and processes available.
    To participate in the evolvement of the processes taking into account customer requirements.
    To work closely with the monitoring team located in Mauritius or Egypt/Cairo

about you

    Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
    Good Knowledge of Unix/Linux and
    windows
    Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
    Good knowledge of Networking.

additional information

Benefits:

    Performance Bonus paid twice a year and it is based on the performance management system
    Medical Scheme
    Pension Scheme
    Medical Check-Up upon joining the Company
    13th Month Bonus as per legislation
    Transport Allowance which is higher than normal bus fare
    Night Transport in case of night shift
    Meal Allowance

contract

Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN