Jobs at Orange in Egypt- Support Expert

Job Title: Customer Tech Support Expert

ref : 528010



apply before : 04 Mar 2012


Cairo,Egypt:City Stars Tower 4

Egypt

company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

Troubleshooting different types of remote access problems while accessing the VPN (GPRS [EDGE, 3G]; DSL; WIFI and private internet access)

* Leading the team achieve highest customer satisfaction rating
* Supporting global mobile users accessing their VPNs through GPRS, WIFI, ADSL and dialup connections.
* Controlling, operating and supervising the authentication process, the IPSEC establishment and the synchronization and validation of the RSA secureIDs
* Preparing technical reports as required.
* Provide a professional first and second technical point of contact for the customer
* Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
* Provide updates as needed to the customer in order to meet performance objectives.
* Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
* Perform technical escalations in line with company procedure.
* Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
* Undertake any other reasonable task as assigned.
* Ability to build relationships with peer and management levels both with clients and the company management
* Proactive, self motivated and determined attitude.
* A determination to process tasks according to pre-defined processes is essential.
* Assistance in technical implementation
* Creativity, flexibility, and openness to alternative technical and commercial approaches

about you

* Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
* Ability to undertake tasks alone, or as part of a team
* Excellent customer skills as well as interpersonal and communication skills.
* Good time management, and organizational skills.
* Ability to work under pressure and deal with multiple tasks.
* Cisco certificate (CCNA) is a plus.
* A logical approach and problem-solving talents.
* Organizing and co-coordinating capabilities
* Problem solving skills.
* Proficient in English.
* A logical approach and problem-solving talents.

contract

Permanent

How to apply:

http://orange.jobs/jobs/fiche.do?do=fiche&open&id=22488


apply before : 04 Mar 2012