Jobs at Orange in Egypt- Application Hosting Admin

Job title:Application Hosting Admin

Rose Hill,Mauritius: Moka Road

Mauritius

company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

Manage all changes on customer IT platform

Maintain critical and complex Information Systems of our customers according to SLA

Be the technical operational owner of several Information Systems

Lead, manage all incidents resolution on customer IT platform (troubleshooting, problem solving)

Provide on-call support during non-business hours

Manage the technical documentation

Support and train the level 1 team on proactive incident resolution

Work closely with the IT CSM and other level 2 located in Egypt, Mauritius or France

Lead Change Management (handling changes in IT infrastructure)
about you

Good experience on Firewall, Hosting and/or network environment

Excellent Knowledge on Unix/Linux OS and windows

Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)

Good knowledge on Network system.

Should have at least 4-5 years of experience on IT management

Proven working experience in Operating Systems - Windows/Linux/Redhat

Excellent knowledge on BEA Weblogic, Oracle, Symantec Cluster, VTOM Infrastructure (Cisco, FW, Routing, VLAN)

Good knowledge of TCP/IP (networking,protocols), Application Servers (BEA/Apache and n-tier architecture)

Knowledge of relational databases (Oracle), monitoring tools (Patrol) and backup solutions

Past experience (2-3 years) on Solaris environment (an added advantage)

Past Experience on scheduler environments eg : VTOM (an added advantage)
additional information

University degree in IT/Computer Sciences with 4 to 5 years in an Extranet/Interrnet environment

A Masters in IT/Computer Sciences will be a definite advantage

Ability to work within a team with good team spirit

Ability to work remotely and with different teams located outside Mauritius

Ability to build relationships with IT CSM, clients and teams located outside Mauritius namely in France, Egypt, India and Rio.

Good interpersonal, team-build and leadership skills

Ability to work creatively and analytically in a problem-solving environment

Good IT/communications background and problem solving skills.

Ability to work under pressure and to deal with multiple tasks

Good Analysis Skills

Excellent customer service skills

Proactive, self-motivated and determined attitude

Exemplary time management, organisational and communcation skills

Good commercial awareness

Good presentation skills

Good Professional image

Good PC skills and application knowledge.

Working hours flexibility (shift system, 24X7 on call support)

Fluent in French as well as in English.
contract

Permanent




How to Apply;
http://orange.jobs/jobs/fiche.do?do=fiche&open&id=22401