Job title:Application Hosting Admin
Rose Hill,Mauritius: Moka Road
Orange Business Services
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Customer Services & Operations
about the role
Manage all changes on customer IT platform
Maintain critical and complex Information Systems of our customers according to SLA
Be the technical operational owner of several Information Systems
Lead, manage all incidents resolution on customer IT platform (troubleshooting, problem solving)
Provide on-call support during non-business hours
Manage the technical documentation
Support and train the level 1 team on proactive incident resolution
Work closely with the IT CSM and other level 2 located in Egypt, Mauritius or France
Lead Change Management (handling changes in IT infrastructure)
Good experience on Firewall, Hosting and/or network environment
Excellent Knowledge on Unix/Linux OS and windows
Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
Good knowledge on Network system.
Should have at least 4-5 years of experience on IT management
Proven working experience in Operating Systems - Windows/Linux/Redhat
Excellent knowledge on BEA Weblogic, Oracle, Symantec Cluster, VTOM Infrastructure (Cisco, FW, Routing, VLAN)
Good knowledge of TCP/IP (networking,protocols), Application Servers (BEA/Apache and n-tier architecture)
Knowledge of relational databases (Oracle), monitoring tools (Patrol) and backup solutions
Past experience (2-3 years) on Solaris environment (an added advantage)
Past Experience on scheduler environments eg : VTOM (an added advantage)
University degree in IT/Computer Sciences with 4 to 5 years in an Extranet/Interrnet environment
A Masters in IT/Computer Sciences will be a definite advantage
Ability to work within a team with good team spirit
Ability to work remotely and with different teams located outside Mauritius
Ability to build relationships with IT CSM, clients and teams located outside Mauritius namely in France, Egypt, India and Rio.
Good interpersonal, team-build and leadership skills
Ability to work creatively and analytically in a problem-solving environment
Good IT/communications background and problem solving skills.
Ability to work under pressure and to deal with multiple tasks
Good Analysis Skills
Excellent customer service skills
Proactive, self-motivated and determined attitude
Exemplary time management, organisational and communcation skills
Good commercial awareness
Good presentation skills
Good Professional image
Good PC skills and application knowledge.
Working hours flexibility (shift system, 24X7 on call support)
Fluent in French as well as in English.
How to Apply;
Friday, 2 December 2011
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